In short: You find when any service expires in the “Next Due Date” column: Services → My Services for hosting, and Domains → My Domains for domains. The home page also alerts you to unpaid invoices and domains expiring soon. Domain invoices are issued 30 days before expiry, and service invoices a few days before the due date.
Short video (23 seconds)
Where is the expiry date? #
- Log in to the client area with your email and password, or with the Google account linked to it.
- For hosting and services open Services → My Services, and for domains open Domains → My Domains.
- Look at the Next Due Date column: that is when the service is due. Click any service to see all its details.
Home page alerts #
The client area home has two panels that warn you in time: Unpaid Invoices with a pay button, and Domains Expiring Soon with a renew button.
When do renewal invoices arrive? #
- Hosting and services: the invoice is issued a few days before the due date, with an email reminder. Pay before the date so the service keeps running.
- Domains: the invoice is issued 30 days before expiry when auto renew is on, or renew manually any time.
- Pay from Billing with any of the payment methods.
Tip: make sure your email in “Account Details” is correct: renewal invoices and reminders go there. Saudi .sa domains have a 15-day grace period after expiry.
FAQ #
What if I miss the due date? #
The service may be suspended until the invoice is paid. Domains have a grace period, then a redemption period with a fee. See renewing a domain manually.
I do not want to renew a service. #
Submit a hosting cancellation or domain cancellation request before the due date.
Why do my domain and hosting dates differ? #
Each service has its own start date. You can renew the domain early to line them up.
Where are past invoices? #
Under Billing, paid and unpaid.
