Agreements and policies

Report abuse: report a website or email hosted with Hyyat Host

If you receive spam, find a phishing or malware page, are attacked from one of our servers, or find content on a site we host that infringes your rights, tell us through the report form. We review every report and take the right action with the service owner under our agreements.

A clear report = faster action4 items
  • The exact domain or URLrequired
  • The type of abusefrom the list
  • The evidenceheaders or screenshot
  • When it happenedwith time zone
In short

To report abuse of a service hosted with Hyyat Host, open the report form, choose the abuse type, enter the domain or URL and attach the evidence. We review the report, then give the service owner 48 hours to fix normal cases and 12 hours for serious ones such as phishing and malware, and suspend the service if it is not fixed. We do not accept reports by WhatsApp or phone.

Abuse types

What you can report, and the evidence each type needs

A report with clear evidence is verified and acted on much faster. Choose the closest type and click its button to open the form with its title ready.

Spam

Unsolicited email sent from a domain or server we host.

Attach:
  • The full message headers
  • The message body or an .eml file
  • Date and time received
Report this type

Phishing or fraud

A page impersonating another organisation to steal login or payment details, or a fraudulent site.

Attach:
  • The full URL of the phishing page
  • A screenshot of the page
  • The organisation being impersonated
Report this type

Malware

Files or links spreading viruses, hacking tools or hidden crypto-mining.

Attach:
  • The URL or file path
  • A scan result (e.g. VirusTotal) if available
  • When you found it
Report this type

Hacking or attacks

Intrusion attempts, port scans or denial-of-service attacks coming from one of our IP addresses.

Attach:
  • The source IP address
  • Server or firewall logs
  • The time with time zone
Report this type

Copyright or trademark

Content copied from your site, or use of your trademark without permission.

Attach:
  • The URL of the infringing content
  • The URL of the original or proof of ownership
  • Your role: rights owner or agent
Report this type

Illegal content

Content that breaks the laws of Saudi Arabia or harms others.

Attach:
  • The full URL of the content
  • A short description of the violation
  • A screenshot if possible
Report this type
How we handle reports

From report to action in 4 steps

Content involving child abuse is removed immediately without notice, and reported to the authorities as the law requires.

1We receive your reportYou get a report number by email as soon as you submit, and we review it within 24 hours at most.
2We verify itWe confirm the service is hosted with us and the evidence is enough; we may ask you for more details inside the report.
3We notify the service ownerThey get 48 hours to fix normal cases, and 12 hours for serious ones: phishing, malware and attacks.
4We suspend or close the reportIf the violation is not fixed, we suspend the service until it is, then close the report.
Reporting rules

Four rules before you send

These rules protect both the reporter and the service owner, and make sure every genuine report is handled quickly.

The form only

We accept reports only through the report form, not by WhatsApp or phone, because a report needs evidence and written follow-up.

One report per site

If several sites are involved, open a report for each so every case is followed separately.

Your privacy is protected

We do not share your details with the service owner without your consent or an official request from the authorities.

No malicious reports

False or repeated reports without evidence are closed without action, and repeated misuse of the form is blocked.

Out of scope

What an abuse report does not cover

Sites not hosted with us

First check that the domain or IP points to our servers. If it is with another provider, report it to that host or the domain registrar directly.

Disputes between parties

Business or personal disputes between a site owner and others are settled between them or through the authorities, not through an abuse report.

Requests for customer data

We do not hand over any customer's data except on an official request from the authorities under the law.

FAQ

Questions about reporting abuse

How do I report a site hosted with Hyyat Host?

Open the report form on this page, choose the abuse type, enter the domain or URL, and attach evidence such as message headers or a screenshot.

Do I need an account to report?

No. The report form is open to anyone without registration; your name and email are enough to receive a report number.

How long does handling a report take?

We review the report within 24 hours at most, then give the service owner 48 hours for normal cases and 12 hours for serious ones before suspension.

Will you tell the site owner who I am?

We do not share your details with the service owner without your consent or an official request from the authorities.

How do I know the site is hosted with you?

Look up the domain's IP address or its whois record. If it is with another provider, report it to that host or the domain registrar directly.

Can I report via WhatsApp?

No. We accept reports only through the report form because they need evidence and written follow-up.

Ready to report?

Have the URL and evidence ready, then open the report form.

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