Web Hosting Agreement

In short:This agreement is for hosting services only.

1. 1.1This agreement applies to all types of hosting services: shared, WordPress, business, Saudi, Windows and email hosting, and related add-on services.
2. 1.2Plan: the hosting package you choose, with the specifications published on its page when you order. Account: the hosting account and its control panel. Content: everything stored in the account, including files, databases and email.
3. 1.3This agreement is completed by the General Terms, the Acceptable Use Policy and the Fair Use Policy.

In short:We activate the account once payment and details are confirmed.

1. 2.1The hosting account is activated once payment is confirmed, and you receive an email with the login details.
2. 2.2We may refuse or delay activating an order if the details are incomplete or suspicious, or if the intended site breaches the Acceptable Use Policy, with a full refund if we refuse.
3. 2.3If the domain is registered elsewhere, pointing and renewing it is your responsibility, and we help with the settings.

In short:Each plan has set resources, so every site stays fast.

1. 3.1Each plan has limits for space, traffic, CPU, memory and processes, as shown on its page and in the Fair Use Policy.
2. 3.2On shared hosting, accounts run with resource isolation, so no site uses another's resources. If your site constantly hits its plan limits, we tell you and suggest an upgrade or site optimization.
3. 3.3"Unlimited" plans are unlimited in space or traffic within fair use for a real website, and are not for storage, archiving or backing up external files.
4. 3.4If you need more resources, upgrade to a higher plan or a VPS.

In short:Our backups are an extra help; your own copy is the real guarantee.

1. 4.1The client alone is responsible for keeping a recent, independent backup of their site, databases and email, which they can take at any time from the control panel.
2. 4.2Any backup we take is a courtesy service that depends on the plan, as described on its page when ordering. Some plans, such as limited plans, include no backups at all.
3. 4.3We do not guarantee that a backup exists for a given date, is complete, or can be restored; a database may fail to back up because of a fault in the site's software. We may change the backup schedule and retention without this being a breach of the agreement.
4. 4.4Our backups are mainly designed for full account loss; restoring a specific file or part is done where possible.
5. 4.5You can request a full copy of your account through a ticket: up to 1 GB free, and larger copies for a size-based fee we tell you in advance. It is delivered by a secure download link, and not processed while dues are unpaid.
6. 4.6Hyyat Host is not liable for any loss or corruption of data, whatever the cause, including a missing or unusable backup. For regular off-server backups we offer the backup service and Storage Box.

In short:We protect the server; you protect your site.

1. 5.1We take reasonable measures to protect servers and the network, such as firewalls, malware scanning and system updates.
2. 5.2The client is responsible for the security of their site: updating WordPress, themes, plugins and scripts, using strong passwords, and not using unlicensed software.
3. 5.3If a site is infected with malware, we may suspend it or quarantine infected files immediately to protect the server, and notify you to clean it.
4. 5.4We announce scheduled maintenance that affects service in advance whenever possible; emergency maintenance may happen without notice when necessary.

In short:We support the service, not your site's code.

1. 6.1Technical support covers the operation of hosting, the control panel, email, databases and domain settings, through support tickets.
2. 6.2Support does not cover: programming the site or fixing errors in scripts, themes and plugins, or problems caused by the client's own changes or deleted files. These can be provided by separate quote.
3. 6.3We may develop or change our support systems and will inform clients.

In short:Renew before the due date, or the service is suspended and deleted after 40 days.

1. 7.1The service renews for the same billing term (monthly, yearly or other) unless you cancel, and the renewal invoice is issued before the due date.
2. 7.2If the invoice is not paid on time, the service is suspended, and it is reactivated as soon as payment is made during the suspension period.
3. 7.3Forty days after the due date without payment, we may permanently delete the account and all its content, with no obligation to keep any copy.
4. 7.4Suspension for non-payment covers everything in the account, including email.

In short:Upgrade anytime for the difference.

1. 8.1You can upgrade to a higher plan at any time, paying the prorated difference for the rest of your term.
2. 8.2Downgrading to a lower plan happens at renewal, provided your account content fits within the new plan's limits.

In short:Migration to us is free from a cPanel backup.

1. 9.1We migrate your site to us free of charge from a full cPanel backup; manual migration from other panels is charged by size. The client provides the backup or the necessary access.
2. 9.2The client checks the site after migration and before switching the domain; we are not responsible for differences caused by an incomplete backup.
3. 9.3When leaving, you can take a full backup from the control panel yourself. Manual migration to another provider carries a handling fee.

In short:Cancel whenever you like; we only terminate without cause with a month's notice.

1. 10.1Request cancellation through a ticket before the renewal date; it takes effect at the end of the paid term or immediately, as you request. Refunds follow the Refund and Cancellation Policy.
2. 10.2We may terminate the service for breaching the agreements or policies, following the notice and suspension steps in the General Terms, or immediately at an official request.
3. 10.3We may terminate the service without cause with 30 days' notice, refunding the unused period.
4. 10.4After termination we may delete the content, so keep your own copy before the cancellation date.