Server and Managed Services Agreement

In short:One agreement for all server services.

1. 1.1This agreement applies to: VPS (virtual private servers), dedicated servers, the server management service, Storage Box, the backup service, and related additions.
2. 1.2Each plan's specifications, price and term are as shown on its page and invoice when ordering.
3. 1.3This agreement is completed by the General Terms, the Acceptable Use Policy and the Refund and Cancellation Policy.

In short:We activate servers manually after payment, subject to availability and location.

1. 2.1The server is activated once payment is confirmed, with the specifications, operating system and location chosen, subject to availability, and you receive an email with the login details.
2. 2.2Delivery is done manually by our team; timing can vary by server type and availability, and we tell you about any delay.
3. 2.3If the requested server cannot be provided, we offer a suitable alternative or a full refund.
4. 2.4IP addresses assigned to a server remain the property of Hyyat Host or the infrastructure provider, are used only for the service term, and cannot be transferred.

In short:Unmanaged by default; full management is a separate service.

1. 3.1Servers are unmanaged by default: you have full root access and are responsible for installing, updating, configuring and securing software, and for everything running on the server, its content and your clients' sites on it.
2. 3.2Free basic management with Hyyat Host servers covers hardware component testing, hardware and network troubleshooting, operating system reinstalls and reboots on request.
3. 3.3Advanced server management is a separate subscription, with the scope described on its page when subscribing. We provide it with professional care, without guaranteeing to prevent every breach or failure.
4. 3.4Support for software, scripts and sites on the server is not included and can be provided by separate quote.
5. 3.5We access your server's data only to provide a service you requested, to handle an abuse report or security risk, or by legal order.

In short:Your server data is your responsibility; our tools are a help.

1. 4.1Backing up the server's data and sites is the client's sole responsibility unless stated otherwise in writing.
2. 4.2Snapshots and any copies we take are a helping tool whose existence, completeness or restorability we do not guarantee.
3. 4.3The backup service and Storage Box are storage spaces we provide to keep your copies; we take reasonable care in running and protecting them, and the client is responsible for setting up backups to them, verifying them, and keeping other copies of critical data.
4. 4.4Hyyat Host is not liable for any loss or corruption of data in any of these services, whatever the cause.

In short:Keep your server clean; abuse reports need your reply within 24 hours.

1. 5.1The client must follow the Acceptable Use Policy on the server and for all sites and users on it.
2. 5.2If we receive an abuse report about your server, we forward it to you, and you must respond and fix it within 24 hours. If there is no response or the harm continues, we may restrict networking or suspend the server.
3. 5.3In serious cases (outgoing attacks, spam, malware or phishing) we may restrict the server immediately to protect the network, then notify you.
4. 5.4If an IP address is blacklisted due to activity from the server, delisting carries the handling fee published in the General Terms.

In short:Pay in advance; late payment suspends the server, and after 7 days it is deleted.

1. 6.1Servers and related services are paid in advance for the chosen term and renew automatically for the same term unless you cancel.
2. 6.2If the renewal invoice is not paid on time, the server or service is suspended and comes back as soon as you pay.
3. 6.3Seven days after the due date without payment, we may permanently delete the server and all its data, which cannot be recovered afterwards.
4. 6.4Setup fees, if any, are paid once and are non-refundable.

In short:Upgrade whenever you like; cancel before renewal.

1. 7.1Upgrades are available as the plan and server type allow, for the prorated difference for the remaining term.
2. 7.2Request cancellation through a ticket before the renewal date; it takes effect at the end of the paid term. Refunds follow the Refund and Cancellation Policy.
3. 7.3Keep a copy of your data before cancelling, as data is permanently deleted after the service ends.
4. 7.4We migrate sites to our servers free of charge from a full backup provided by the client, who checks them after migration. Manual migration from us to another provider is by quote.

In short:We announce scheduled maintenance in advance whenever possible.

1. 8.1The infrastructure may need scheduled maintenance, which we announce in advance whenever possible; emergency maintenance may happen without notice when necessary.
2. 8.2We take reasonable care for network and hardware stability, without guaranteeing uninterrupted service. There is no compensation for downtime except where the service page states it explicitly.