In short: To get Hyyat Host emails (invoices, reminders and ticket replies) in your Gmail inbox instead of Spam: Settings → Filters and Blocked Addresses → Create a new filter, enter [email protected] in “From”, tick “Never send it to Spam” and click “Create filter”.
Short video (23 seconds)
Sometimes our automatic emails land in Gmail Spam, so you miss an invoice, a renewal reminder or a ticket reply. This filter fixes it for good in a minute.
Why do our emails end up in spam? #
Invoice and reminder emails are sent automatically by our system in a similar format, so your mail provider may treat them as bulk mail and file them as spam, especially at first. Once you tell your mailbox our emails are trusted, it learns and keeps them in your inbox.
The important emails we send you from [email protected]:
- Renewal invoices and due-date reminders.
- Support replies to your tickets.
- New service details, such as hosting login details.
- Domain and service expiry alerts.
Creating the filter #
- Open Gmail in a browser, click the gear icon, then See all settings.
- Open Filters and Blocked Addresses and click Create a new filter.
- In From enter
[email protected], then click Create filter.
- Tick Never send it to Spam and click Create filter.
Extra step: if you find one of our emails in Spam, open it and click “Not spam”. Adding
[email protected] to your contacts helps too.FAQ #
Can I do this in the mobile app? #
Filters are created in Gmail in a browser only, and then work on all your devices.
Emails still do not arrive? #
Check your account email in the client area, and see Email History for everything we sent.
