In short: All your invoices are in: client area → Billing → My Invoices. Click any invoice to view it, choose a payment method and click “Pay Now”, or download a PDF or print it. If several are due, pay them together with “Pay All”.
Short video (23 seconds)
Viewing your invoices #
- Log in to the client area with your email and password, or with the Google account linked to it.
- Open Billing → My Invoices, or open it directly.
| Status | Meaning |
|---|---|
| Unpaid | Awaiting payment. Pay before the due date. |
| Paid | Paid, and kept in the list for reference. |
| Cancelled | Cancelled, for example after a cancellation request. |
| Refunded | Its amount was refunded. |
Paying one or more invoices #
- Click an invoice to open it. Choose the Payment Method, then click Pay Now.
- For several invoices: tick them and click Pay Selected, or Pay All for everything due, in one payment.
To print or save it, click Download for a PDF, or Print. See available payment methods.
When are invoices issued and services suspended? #
- Hosting and service renewal invoices are issued 3 days before the due date, with a reminder a day before.
- If unpaid, the service is suspended a day after the due date, with reminders after 1, 3 and 7 days.
- Once paid, the service resumes automatically. There are no late fees.
- Domain invoices are issued 30 days before expiry. See domain auto renew.
FAQ #
Can I change an invoice payment method? #
Yes, from the “Payment Method” list on the invoice page.
I paid by bank transfer but the invoice is still unpaid. #
Send the receipt in a ticket to Billing & Payments; it is applied after checking.
I do not want to renew a service I was invoiced for. #
Submit a cancellation request and its invoice is cancelled.
I need the invoice in my company name. #
Update your company name and address in “Account Details” before the invoice is issued.
