At Hyyat Host we solve requests in writing because it is faster and more accurate: WhatsApp for questions before you buy, and the ticket system for anything about a service you already have. Choose your request type below and we will prepare a complete message you can send in one tap.
Most delays come from an incomplete first message followed by questions and answers. Answer the short questions here and we will write a message with everything the team needs, and tell you where to send it.
These two messages describe the same problem. The first needs three or four replies before we can start; with the second we start straight away.
A call feels faster, but it rarely solves a technical problem: we cannot see the error message, we cannot send written steps, and what was said is lost once it ends. That is why we rely on writing for anything that needs follow-up.
We see your services, domain and plan as soon as it opens, without asking who you are.
Billing does not wait for support, and servers have their own team. Each department sees only its requests.
A screenshot of the error or a log file explains the problem better than any description.
Everything is written down, so you never re-explain if another team member follows up or the issue returns a month later.
Many questions already have an answer on our site; try these first.
We serve customers in Saudi Arabia, the Gulf and the Arab world remotely.
For pre-sales questions, and to follow up a ticket older than 24 hours.
From the client area; urgent tickets come first.
Write to us in the language you prefer.
WhatsApp for pre-sales questions and prices, and the ticket system for anything about a service you have. The fastest is always a complete first message with the domain, the problem and when it started, which you can prepare with the "Prepare your message" tool on this page.
We take calls for emergencies after a ticket has been opened. Solving technical problems needs written details and screenshots, so we ask for a ticket first; if a call is needed, the team arranges it with you from inside the ticket.
Because a ticket is linked to your account, reaches the right department directly, accepts attachments and keeps everything that was said, so you never re-explain the problem if another team member follows up.
We reply to tickets within 24 hours at most, and urgent tickets come first. If 24 hours pass without a reply, send the ticket number on WhatsApp and we will follow it up.
Message our sales team on WhatsApp, or choose "Not a customer yet" in the "Prepare your message" tool to write your full request. The ticket system is for our customers because it is linked to the account.
The domain name, exactly what happened, when it started, the text of the error message, what you tried, and a screenshot if possible. Never send passwords, on WhatsApp or in a ticket.
We are based in Riyadh, Saudi Arabia, and serve customers in Saudi Arabia, the Gulf and the Arab world remotely through WhatsApp and the ticket system.
Yes. Log in to the client area and open "My tickets" to see all your tickets and our replies; you can reply inside the same ticket instead of opening a new one.
A complete message today beats a long call tomorrow.
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