{"id":18495,"date":"2026-10-05T16:44:34","date_gmt":"2026-10-05T13:44:34","guid":{"rendered":"https:\/\/www.hyyat.com\/usage-agreements\/report-abuse\/"},"modified":"2026-10-05T16:44:35","modified_gmt":"2026-10-05T13:44:35","slug":"report-abuse","status":"publish","type":"page","link":"https:\/\/www.hyyat.com\/en\/usage-agreements\/report-abuse\/","title":{"rendered":"Report Abuse"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"18495\" class=\"elementor elementor-18495 elementor-18494\">\n\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-4c84950 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"4c84950\" data-element_type=\"section\" data-e-type=\"section\" id=\"report-abuse\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div 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var(--line);border-radius:16px;padding:18px;display:flex;flex-direction:column;gap:6px}\n.hyh .hrp-spec em{font-style:normal;font:800 22px Tajawal,sans-serif;color:#1557b0;direction:ltr;unicode-bidi:isolate}\n.hyh .hrp-spec b{font-size:16.5px}\n.hyh .hrp-spec p{font-size:14.5px;line-height:1.8;color:var(--t);flex:1}\n.hyh .hrp-spec a{font-size:13.5px;font-weight:800;color:#1557b0}\n\/* \u0627\u0644\u062e\u062f\u0645\u0629: \u0635\u0641\u0648\u0641 *\/\n.hyh .hrp-rows{display:grid;grid-template-columns:1fr 1fr;gap:0 40px;border-top:1px solid var(--line)}\n.hyh .hrp-rows div{display:grid;grid-template-columns:44px 1fr;gap:4px 14px;padding:18px 0;border-bottom:1px solid var(--line)}\n.hyh .hrp-rows i{grid-row:span 2;width:44px;height:44px;border-radius:12px;background:#fff3e2;color:#c46a00;display:flex;align-items:center;justify-content:center}\n.hyh .hrp-rows i svg{width:22px;height:22px}\n.hyh .hrp-rows b{font-size:17px}.hyh .hrp-rows p{font-size:15px;line-height:1.85;color:var(--t)}\n.hyh .hrp-rows a{color:#1557b0;font-weight:700}\n\/* \u062c\u0647\u0629 \u0648\u0627\u062d\u062f\u0629 *\/\n.hyh .hrp-one{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:0;background:#f4f7fb;border-radius:22px;padding:26px;position:relative}\n.hyh .hrp-one a{position:relative;display:flex;flex-direction:column;gap:6px;padding:4px 18px;color:var(--ink)}\n.hyh .hrp-one a+a:before{content:\"\";position:absolute;right:-6px;top:22px;width:12px;height:12px;border-top:2px solid #9db8dd;border-left:2px solid #9db8dd;transform:rotate(-45deg)}\n.hyh-en .hrp-one a+a:before{right:auto;left:-6px;transform:rotate(135deg)}\n.hyh .hrp-one small{font-size:13px;font-weight:800;color:#c46a00}\n.hyh .hrp-one b{font-size:18px}.hyh .hrp-one span{font-size:14.5px;color:var(--t);line-height:1.75}\n\/* \u0623\u0633\u0626\u0644\u0629 \u0642\u0628\u0644 \u0627\u0644\u0634\u0631\u0627\u0621 (\u0627\u0644\u0644\u0645\u0633\u0629 \u0627\u0644\u062f\u0627\u0643\u0646\u0629) *\/\n.hyh.hrp-ask{padding:76px 0 0}\n.hyh .hrp-askb{background:#0b2a55;border-radius:26px;padding:40px;color:#c7d4ea}\n.hyh .hrp-askb h2{color:#fff;font-size:30px;margin-top:10px}\n.hyh .hrp-askb .hrp-k{background:#183c70;color:#ffd08a}\n.hyh .hrp-askb>p{font-size:16px;line-height:1.9;margin:10px 0 22px;max-width:760px}\n.hyh .hrp-q{display:grid;grid-template-columns:1fr 1fr;gap:12px}\n.hyh .hrp-q div{background:#10336a;border:1px solid #1d4580;border-radius:16px;padding:16px 18px}\n.hyh .hrp-q b{display:block;color:#fff;font-size:16px;margin-bottom:6px}\n.hyh .hrp-q p{font-size:14.5px;line-height:1.8;color:#c7d4ea}\n.hyh .hrp-q p:before{content:\"\u2713 \";color:#7fd6ae;font-weight:800}\n.hyh .hrp-askb .more{margin-top:18px;font-size:15px}.hyh .hrp-askb .more a{color:#ffd08a;font-weight:800;border-bottom:1px solid rgba(255,208,138,.4)}\n\/* \u0645\u0627 \u0644\u0627 \u0646\u0639\u062f \u0628\u0647 *\/\n.hyh .hrp-not{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:14px}\n.hyh .hrp-not div{border:1.5px dashed #d6dfeb;border-radius:16px;padding:18px;background:#fff}\n.hyh .hrp-not b{display:block;font-size:16.5px;margin-bottom:6px}\n.hyh .hrp-not p{font-size:14.5px;line-height:1.8;color:var(--t)}\n\/* \u0631\u0648\u0627\u0628\u0637 *\/\n.hyh .hrp-more{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:12px}\n.hyh .hrp-more a{display:flex;flex-direction:column;gap:4px;padding:16px 18px;border-radius:14px;border:1px solid var(--line);background:#fff;color:var(--ink)}\n.hyh .hrp-more a:hover{border-color:#9db8dd}.hyh .hrp-more b{font-size:16.5px}.hyh .hrp-more span{font-size:14px;color:var(--mut)}\n\/* \u0627\u0644\u0623\u0633\u0626\u0644\u0629 *\/\n.hyh .hrp-fq{display:grid;gap:10px;max-width:900px}\n.hyh .hrp-fq details{background:#fff;border:1px solid var(--line);border-radius:14px;padding:0 18px}\n.hyh .hrp-fq summary{cursor:pointer;list-style:none;padding:16px 0;font-weight:800;font-size:16.5px;color:var(--ink);display:flex;justify-content:space-between;gap:12px}\n.hyh .hrp-fq summary::-webkit-details-marker{display:none}\n.hyh .hrp-fq summary:after{content:\"+\";font-size:22px;line-height:1;color:#1557b0}\n.hyh .hrp-fq details[open] summary:after{content:\"\u2013\"}\n.hyh .hrp-fq p{padding:0 0 16px;font-size:15.5px;line-height:1.9;color:var(--t)}\n\/* \u0627\u0644\u062e\u0627\u062a\u0645\u0629 *\/\n.hyh.hrp-end{background:#f4f7fb;margin-top:80px;padding:56px 0;border-top:1px solid var(--line)}\n.hyh.hrp-end .w{display:flex;align-items:center;justify-content:space-between;gap:24px;flex-wrap:wrap}\n.hyh.hrp-end h2{font-size:28px}.hyh.hrp-end p{font-size:16.5px;color:var(--t);margin-top:6px}\n@media (max-width:1024px){.hyh.hrp-hero .w{grid-template-columns:1fr}.hyh .hrp-spec{grid-template-columns:1fr 1fr}.hyh .hrp-rows{grid-template-columns:1fr}.hyh .hrp-one{grid-template-columns:1fr 1fr;gap:16px}.hyh .hrp-one a+a:before{display:none}.hyh .hrp-not,.hyh .hrp-more{grid-template-columns:1fr 1fr}}\n@media (max-width:640px){.hyh.hrp-hero h1{font-size:29px}.hyh .hrp-hd h2{font-size:25px}.hyh .hrp-spec,.hyh .hrp-q,.hyh .hrp-not,.hyh .hrp-more,.hyh .hrp-one{grid-template-columns:1fr}.hyh .hrp-askb{padding:26px 20px}.hyh .hrp-short{grid-template-columns:1fr;gap:6px}}\n@media (prefers-reduced-motion:reduce){.hyh .hrp-card li i{animation:none;opacity:1;transform:none}}\n\/* \u0627\u0644\u0648\u0638\u0627\u0626\u0641 *\/\n.hyh .hrp-roles{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:14px}\n.hyh .hrp-roles article{background:#fff;border:1px solid var(--line);border-radius:18px;padding:20px;display:flex;flex-direction:column;gap:10px;border-top:4px solid var(--c,#1557b0)}\n.hyh .hrp-roles h3{font-size:19px}\n.hyh .hrp-roles .tg{font-size:13px;font-weight:800;color:#0e4a9e;background:#e6effb;border-radius:999px;padding:3px 10px;align-self:flex-start}\n.hyh .hrp-roles p{font-size:14.5px;line-height:1.85;color:var(--t)}\n.hyh .hrp-roles ul{margin:0;padding:0 18px 0 0;font-size:14.5px;line-height:1.85;color:var(--t)}\n.hyh-en .hrp-roles ul{padding:0 0 0 18px}\n.hyh .hrp-roles b.h{font-size:14px;color:var(--ink)}\n.hyh .hrp-roles a{margin-top:auto;display:inline-flex;justify-content:center;border-radius:12px;padding:11px 16px;font-weight:800;font-size:15px;background:var(--o);color:var(--ink)}\n.hyh .hrp-roles a:hover{background:#e8850f}\n@media (max-width:1024px){.hyh .hrp-roles{grid-template-columns:1fr 1fr}}\n@media (max-width:640px){.hyh .hrp-roles{grid-template-columns:1fr}}\n.hyh .hrp-not.hrp-4{grid-template-columns:repeat(4,minmax(0,1fr))}@media (max-width:1024px){.hyh .hrp-not.hrp-4{grid-template-columns:1fr 1fr}}@media (max-width:640px){.hyh .hrp-not.hrp-4{grid-template-columns:1fr}}\n.hyh .hrp-one>div{display:flex;flex-direction:column;gap:6px;padding:4px 18px}.hyh .hrp-one.hrp-3{grid-template-columns:repeat(3,minmax(0,1fr))}@media (max-width:1024px){.hyh .hrp-one.hrp-3{grid-template-columns:1fr}}\n\n\/*hyh-en*\/\n.hyh.hyh-en{direction:ltr;text-align:left}\n.hyh-en .hyh-dom input[type=text]{text-align:left}\n.hyh-en .hyh-dom select{flex:0 0 178px!important;width:178px!important;border-right:0!important;border-left:1px solid #d5dfeb!important}\n.hyh-en .hyh-sun{left:auto;right:40px}\n.hyh-en .hyh-ring{left:auto;right:-100px}\n.hyh-en .hyh-card{right:auto;left:0}\n.hyh-en.hyh-facts .f{border-left:0;border-right:1px solid var(--br)}\n.hyh-en.hyh-facts .f:first-child{padding-right:24px;padding-left:0}\n.hyh-en.hyh-facts .f:last-child{border-right:0}\n.hyh-en .cta:before{left:auto;right:-60px}\n.hyh-en .cta .acts{margin-left:0;margin-right:180px}\n.hyh-en .mq-t{animation-name:hyhmqen}\n@keyframes hyhmqen{from{transform:translateX(0)}to{transform:translateX(calc(-50% - 12px))}}\n.hyh-en .mq blockquote,.hyh-en .mq figcaption{unicode-bidi:plaintext}\n.hyh-en .about2 .hy-tldr{border-right:0!important;border-left:4px solid #1557b0!important;text-align:left}\n.hyh-en .faq summary:after{margin-left:12px}\n@media (max-width:1024px){.hyh-en .cta .acts{margin-right:0}}\n@media (max-width:640px){.hyh-en .hyh-dom select{flex:0 0 136px!important;width:136px!important;font-size:14px}.hyh-en .hyh-dom input[type=text]{flex:1 1 0;min-width:0}.hyh-en .hyh-sun{left:auto;right:-30px}.hyh-en .hyh-card{left:0}.hyh-en.hyh-facts .f{padding:16px 12px}}\n<\/style>\n<section class=\"hyh hyh-en hrp-hero\"><div class=\"w\"><div><span class=\"hrp-k\">Agreements and policies<\/span><h1>Report abuse: report a website or email hosted with Hyyat Host<\/h1><p class=\"lead\">If you receive spam, find a phishing or malware page, are attacked from one of our servers, or find content on a site we host that infringes your rights, tell us through the report form. We review every report and take the right action with the service owner under our agreements.<\/p><div class=\"hrp-acts\"><a class=\"a1\" href=\"https:\/\/www.hyyatdomain.com\/submitticket.php?step=2&#038;deptid=14&#038;subject=Abuse%20report%3A%20General&#038;language=english\" rel=\"nofollow noopener\" target=\"_blank\">Open the report form<\/a><a class=\"a2\" href=\"#types\">What do we need from you?<\/a><\/div><\/div><div class=\"hrp-card\" aria-label=\"Before you report\"><div class=\"t\">A clear report = faster action<b>4 items<\/b><\/div><ul><li><i aria-hidden=\"true\">\u2713<\/i><span>The exact domain or URL<\/span><small>required<\/small><\/li><li><i aria-hidden=\"true\">\u2713<\/i><span>The type of abuse<\/span><small>from the list<\/small><\/li><li><i aria-hidden=\"true\">\u2713<\/i><span>The evidence<\/span><small>headers or screenshot<\/small><\/li><li><i aria-hidden=\"true\">\u2713<\/i><span>When it happened<\/span><small>with time zone<\/small><\/li><\/ul><\/div><\/div><\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-77a5c2f elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"77a5c2f\" data-element_type=\"section\" data-e-type=\"section\" id=\"in-short\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1a23d10\" data-id=\"1a23d10\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d8b3d46 elementor-widget elementor-widget-html\" data-id=\"d8b3d46\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<section class=\"hyh hyh-en hrp-sec\" style=\"padding-top:44px\"><div class=\"w\"><div class=\"hrp-short\"><b class=\"t\">In short<\/b><p>To report abuse of a service hosted with Hyyat Host, open the report form, choose the abuse type, enter the domain or URL and attach the evidence. We review the report, then give the service owner 48 hours to fix normal cases and 12 hours for serious ones such as phishing and malware, and suspend the service if it is not fixed. We do not accept reports by WhatsApp or phone.<\/p><\/div><\/div><\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-13cc479 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"13cc479\" data-element_type=\"section\" data-e-type=\"section\" id=\"types\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d2fa2cb\" data-id=\"d2fa2cb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-badac45 elementor-widget elementor-widget-html\" data-id=\"badac45\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<section class=\"hyh hyh-en hrp-sec\"><div class=\"w\"><div class=\"hrp-hd\"><span class=\"hrp-k\">Abuse types<\/span><h2>What you can report, and the evidence each type needs<\/h2><p>A report with clear evidence is verified and acted on much faster. Choose the closest type and click its button to open the form with its title ready.<\/p><\/div><div class=\"hrp-roles\"><article style=\"--c:#1557b0\"><h3>Spam<\/h3><p>Unsolicited email sent from a domain or server we host.<\/p><b class=\"h\">Attach:<\/b><ul><li>The full message headers<\/li><li>The message body or an .eml file<\/li><li>Date and time received<\/li><\/ul><a href=\"https:\/\/www.hyyatdomain.com\/submitticket.php?step=2&#038;deptid=14&#038;subject=Abuse%20report%3A%20Spam&#038;language=english\" rel=\"nofollow noopener\" target=\"_blank\">Report this type<\/a><\/article><article style=\"--c:#c0392b\"><h3>Phishing or fraud<\/h3><p>A page impersonating another organisation to steal login or payment details, or a fraudulent site.<\/p><b class=\"h\">Attach:<\/b><ul><li>The full URL of the phishing page<\/li><li>A screenshot of the page<\/li><li>The organisation being impersonated<\/li><\/ul><a href=\"https:\/\/www.hyyatdomain.com\/submitticket.php?step=2&#038;deptid=14&#038;subject=Abuse%20report%3A%20Phishing%20or%20fraud&#038;language=english\" rel=\"nofollow noopener\" target=\"_blank\">Report this type<\/a><\/article><article style=\"--c:#7a4fd6\"><h3>Malware<\/h3><p>Files or links spreading viruses, hacking tools or hidden crypto-mining.<\/p><b class=\"h\">Attach:<\/b><ul><li>The URL or file path<\/li><li>A scan result (e.g. VirusTotal) if available<\/li><li>When you found it<\/li><\/ul><a href=\"https:\/\/www.hyyatdomain.com\/submitticket.php?step=2&#038;deptid=14&#038;subject=Abuse%20report%3A%20Malware&#038;language=english\" rel=\"nofollow noopener\" target=\"_blank\">Report this type<\/a><\/article><article style=\"--c:#e2652b\"><h3>Hacking or attacks<\/h3><p>Intrusion attempts, port scans or denial-of-service attacks coming from one of our IP addresses.<\/p><b class=\"h\">Attach:<\/b><ul><li>The source IP address<\/li><li>Server or firewall logs<\/li><li>The time with time zone<\/li><\/ul><a href=\"https:\/\/www.hyyatdomain.com\/submitticket.php?step=2&#038;deptid=14&#038;subject=Abuse%20report%3A%20Hacking%20or%20attacks&#038;language=english\" rel=\"nofollow noopener\" target=\"_blank\">Report this type<\/a><\/article><article style=\"--c:#0e9f8e\"><h3>Copyright or trademark<\/h3><p>Content copied from your site, or use of your trademark without permission.<\/p><b class=\"h\">Attach:<\/b><ul><li>The URL of the infringing content<\/li><li>The URL of the original or proof of ownership<\/li><li>Your role: rights owner or agent<\/li><\/ul><a href=\"https:\/\/www.hyyatdomain.com\/submitticket.php?step=2&#038;deptid=14&#038;subject=Abuse%20report%3A%20Copyright%20or%20trademark&#038;language=english\" rel=\"nofollow noopener\" target=\"_blank\">Report this type<\/a><\/article><article style=\"--c:#0b2a55\"><h3>Illegal content<\/h3><p>Content that breaks the laws of Saudi Arabia or harms others.<\/p><b class=\"h\">Attach:<\/b><ul><li>The full URL of the content<\/li><li>A short description of the violation<\/li><li>A screenshot if possible<\/li><\/ul><a href=\"https:\/\/www.hyyatdomain.com\/submitticket.php?step=2&#038;deptid=14&#038;subject=Abuse%20report%3A%20Illegal%20content&#038;language=english\" rel=\"nofollow noopener\" target=\"_blank\">Report this type<\/a><\/article><\/div><\/div><\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-f5fad6c elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"f5fad6c\" data-element_type=\"section\" data-e-type=\"section\" id=\"how-we-handle\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f98344d\" data-id=\"f98344d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8d97ed3 elementor-widget elementor-widget-html\" data-id=\"8d97ed3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<section class=\"hyh hyh-en hrp-sec\"><div class=\"w\"><div class=\"hrp-hd\"><span class=\"hrp-k\">How we handle reports<\/span><h2>From report to action in 4 steps<\/h2><p>Content involving child abuse is removed immediately without notice, and reported to the authorities as the law requires.<\/p><\/div><div class=\"hrp-one\"><div><small>1<\/small><b>We receive your report<\/b><span>You get a report number by email as soon as you submit, and we review it within 24 hours at most.<\/span><\/div><div><small>2<\/small><b>We verify it<\/b><span>We confirm the service is hosted with us and the evidence is enough; we may ask you for more details inside the report.<\/span><\/div><div><small>3<\/small><b>We notify the service owner<\/b><span>They get 48 hours to fix normal cases, and 12 hours for serious ones: phishing, malware and attacks.<\/span><\/div><div><small>4<\/small><b>We suspend or close the report<\/b><span>If the violation is not fixed, we suspend the service until it is, then close the report.<\/span><\/div><\/div><\/div><\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-2d06528 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"2d06528\" data-element_type=\"section\" data-e-type=\"section\" id=\"rules\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d39e353\" data-id=\"d39e353\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-79f8a05 elementor-widget elementor-widget-html\" data-id=\"79f8a05\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<section class=\"hyh hyh-en hrp-ask\"><div class=\"w\"><div class=\"hrp-askb\"><span class=\"hrp-k\">Reporting rules<\/span><h2>Four rules before you send<\/h2><p>These rules protect both the reporter and the service owner, and make sure every genuine report is handled quickly.<\/p><div class=\"hrp-q\"><div><b>The form only<\/b><p>We accept reports only through the report form, not by WhatsApp or phone, because a report needs evidence and written follow-up.<\/p><\/div><div><b>One report per site<\/b><p>If several sites are involved, open a report for each so every case is followed separately.<\/p><\/div><div><b>Your privacy is protected<\/b><p>We do not share your details with the service owner without your consent or an official request from the authorities.<\/p><\/div><div><b>No malicious reports<\/b><p>False or repeated reports without evidence are closed without action, and repeated misuse of the form is blocked.<\/p><\/div><\/div><\/div><\/div><\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-67fab97 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"67fab97\" data-element_type=\"section\" data-e-type=\"section\" id=\"out-of-scope\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ceb45e9\" data-id=\"ceb45e9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0dcb1e9 elementor-widget elementor-widget-html\" data-id=\"0dcb1e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<section class=\"hyh hyh-en hrp-sec\"><div class=\"w\"><div class=\"hrp-hd\"><span class=\"hrp-k\">Out of scope<\/span><h2>What an abuse report does not cover<\/h2><\/div><div class=\"hrp-not\"><div><b>Sites not hosted with us<\/b><p>First check that the domain or IP points to our servers. If it is with another provider, report it to that host or the domain registrar directly.<\/p><\/div><div><b>Disputes between parties<\/b><p>Business or personal disputes between a site owner and others are settled between them or through the authorities, not through an abuse report.<\/p><\/div><div><b>Requests for customer data<\/b><p>We do not hand over any customer's data except on an official request from the authorities under the law.<\/p><\/div><\/div><\/div><\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-9a35bab elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"9a35bab\" data-element_type=\"section\" data-e-type=\"section\" id=\"for-customers\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-cef406f\" data-id=\"cef406f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b7af3a1 elementor-widget elementor-widget-html\" data-id=\"b7af3a1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<section class=\"hyh hyh-en hrp-sec\"><div class=\"w\"><div class=\"hrp-one hrp-3\"><a href=\"https:\/\/www.hyyat.com\/en\/knowledgebase\/what-do-i-do-when-the-site-is-down-due-to-abuse\/\"><small>Are you our customer?<\/small><b>Got an abuse notice, or your site was suspended<\/b><span>Follow the steps in this guide, then reply in the same ticket with what you fixed.<\/span><\/a><a href=\"https:\/\/www.hyyat.com\/en\/usage-agreements\/acceptable-use-policy\/\"><small>What is not allowed?<\/small><b>Acceptable use policy<\/b><span>The full list of what is not allowed on our services, and the basis on which we handle reports.<\/span><\/a><a href=\"https:\/\/www.hyyat.com\/en\/usage-agreements\/hosting-agreement\/\"><small>Terms<\/small><b>Hosting agreement<\/b><span>Customer rights and obligations, and the suspension and reactivation process.<\/span><\/a><\/div><\/div><\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-7916dd4 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"7916dd4\" data-element_type=\"section\" data-e-type=\"section\" id=\"faq\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-307f6f9\" data-id=\"307f6f9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a430e43 elementor-widget elementor-widget-html\" data-id=\"a430e43\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<section class=\"hyh hyh-en hrp-sec\"><div class=\"w\"><div class=\"hrp-hd\"><span class=\"hrp-k\">FAQ<\/span><h2>Questions about reporting abuse<\/h2><\/div><div class=\"hrp-fq\"><details><summary>How do I report a site hosted with Hyyat Host?<\/summary><p>Open the report form on this page, choose the abuse type, enter the domain or URL, and attach evidence such as message headers or a screenshot.<\/p><\/details><details><summary>Do I need an account to report?<\/summary><p>No. The report form is open to anyone without registration; your name and email are enough to receive a report number.<\/p><\/details><details><summary>How long does handling a report take?<\/summary><p>We review the report within 24 hours at most, then give the service owner 48 hours for normal cases and 12 hours for serious ones before suspension.<\/p><\/details><details><summary>Will you tell the site owner who I am?<\/summary><p>We do not share your details with the service owner without your consent or an official request from the authorities.<\/p><\/details><details><summary>How do I know the site is hosted with you?<\/summary><p>Look up the domain&#039;s IP address or its whois record. If it is with another provider, report it to that host or the domain registrar directly.<\/p><\/details><details><summary>Can I report via WhatsApp?<\/summary><p>No. We accept reports only through the report form because they need evidence and written follow-up.<\/p><\/details><\/div><\/div><\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-32fcb76 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"32fcb76\" data-element_type=\"section\" data-e-type=\"section\" id=\"report\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-af44005\" data-id=\"af44005\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-672e338 elementor-widget elementor-widget-html\" data-id=\"672e338\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<section class=\"hyh hyh-en hrp-end\"><div class=\"w\"><div><h2>Ready to report?<\/h2><p>Have the URL and evidence ready, then open the report form.<\/p><\/div><div class=\"hrp-acts\" style=\"margin-top:0\"><a class=\"a1\" href=\"https:\/\/www.hyyatdomain.com\/submitticket.php?step=2&#038;deptid=14&#038;subject=Abuse%20report%3A%20General&#038;language=english\" rel=\"nofollow noopener\" target=\"_blank\">Open the report form<\/a><a class=\"a2\" href=\"https:\/\/www.hyyat.com\/en\/usage-agreements\/\">Agreements and policies<\/a><\/div><\/div><\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Agreements and policiesReport abuse: report a website or email hosted with Hyyat HostIf you receive spam, find a phishing or malware page, are attacked from one of our servers, or find content on a site we host that infringes your rights, tell us through the report form. We review every report and take the right [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":12763,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"full-page-no-boxed.php","meta":{"inline_featured_image":false,"_templately_pack_id":"","_templately_imported_at":"","_templately_source":"","_templately_import_session_id":"","footnotes":""},"class_list":["post-18495","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.hyyat.com\/en\/wp-json\/wp\/v2\/pages\/18495","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hyyat.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.hyyat.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.hyyat.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hyyat.com\/en\/wp-json\/wp\/v2\/comments?post=18495"}],"version-history":[{"count":0,"href":"https:\/\/www.hyyat.com\/en\/wp-json\/wp\/v2\/pages\/18495\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/www.hyyat.com\/en\/wp-json\/wp\/v2\/pages\/12763"}],"wp:attachment":[{"href":"https:\/\/www.hyyat.com\/en\/wp-json\/wp\/v2\/media?parent=18495"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}