{"id":12945,"date":"2020-02-05T15:25:44","date_gmt":"2020-02-05T12:25:44","guid":{"rendered":"https:\/\/hyyat.com\/terms\/"},"modified":"2026-10-05T13:11:01","modified_gmt":"2026-10-05T10:11:01","slug":"terms","status":"publish","type":"page","link":"https:\/\/www.hyyat.com\/en\/terms\/","title":{"rendered":"Design and programming terms"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"12945\" class=\"elementor elementor-12945 elementor-10768\">\n\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-b38ecdd elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"b38ecdd\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column 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.f{padding:16px 12px}}\n<\/style>\n<section class=\"hyh hyh-en hyh-hero\"><div class=\"w\"><div class=\"txt\"><div class=\"htm-meta\"><span>Version <b>2.0<\/b><\/span><span>Updated: 5 October 2026<\/span><span>12 sections<\/span><\/div><h1>Design and Programming Terms<\/h1><p class=\"lead\">The binding terms between Hyyat Host and the client when agreeing to design or program a website. Written in plain language, with a short summary for each section and a fixed number for every clause you can quote in your ticket.<\/p><div class=\"acts\" style=\"display:flex;gap:12px;flex-wrap:wrap\"><a class=\"btn btn-o\" href=\"#terms\">Read the terms<\/a><button type=\"button\" class=\"btn htm-pr\" onclick=\"window.print()\">Print or save as PDF<\/button><\/div><\/div><div class=\"hyh-vis\"><svg class=\"hyb-art\" direction=\"ltr\" style=\"direction:ltr\" viewBox=\"0 0 560 440\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" role=\"img\" aria-label=\"Design and programming terms: an approved document\" focusable=\"false\">\n<defs><filter id=\"htF\" x=\"-30%\" y=\"-30%\" width=\"160%\" height=\"170%\"><feDropShadow dx=\"0\" dy=\"10\" stdDeviation=\"12\" flood-color=\"#0b2a55\" flood-opacity=\".16\"\/><\/filter><\/defs>\n<style>\n.hyb-art .ln{transform-origin:0 50%;transform-box:fill-box;animation:htL 9s ease-out infinite}\n.hyb-art .l2{animation-delay:.25s}.hyb-art 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height=\"3\" rx=\"1.5\" fill=\"#dbe6f4\"\/>\n<g class=\"st\"><circle cx=\"372\" cy=\"312\" r=\"46\" fill=\"#fff4e6\" stroke=\"#f7931e\" stroke-width=\"4\"\/><circle cx=\"372\" cy=\"312\" r=\"36\" fill=\"none\" stroke=\"#f7931e\" stroke-width=\"2\" stroke-dasharray=\"4 5\"\/><path d=\"M356 312l11 11 21-23\" fill=\"none\" stroke=\"#f7931e\" stroke-width=\"6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/g>\n<\/svg><\/div><\/div><\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-4a7491a elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"4a7491a\" data-element_type=\"section\" data-e-type=\"section\" id=\"journey\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a8ffc9d\" data-id=\"a8ffc9d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-415db0c elementor-widget elementor-widget-html\" data-id=\"415db0c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<section class=\"hyh hyh-en hyh-sec\" style=\"padding-top:48px\"><div class=\"w\"><div class=\"hd hd-c\"><h2>Your project journey and the terms behind each step<\/h2><p>Tap any step to jump to its terms.<\/p><\/div><ol class=\"htm-jr\"><li><a href=\"#s-order\"><b>Request<\/b><small>clear details<\/small><\/a><\/li><li><a href=\"#s-order\"><b>Analysis<\/b><small>fixed written price<\/small><\/a><\/li><li><a href=\"#s-payment\"><b>First payment<\/b><small>timeline starts<\/small><\/a><\/li><li><a href=\"#s-design\"><b>Design<\/b><small>proof and approval<\/small><\/a><\/li><li><a href=\"#s-code\"><b>Programming<\/b><small>in stages<\/small><\/a><\/li><li><a href=\"#s-accept\"><b>Testing<\/b><small>7 days to try<\/small><\/a><\/li><li><a href=\"#s-warranty\"><b>Warranty<\/b><small>3 months<\/small><\/a><\/li><\/ol><div class=\"htm-note\" style=\"margin-top:28px\"><b>New in version 2.0:<\/b> A 3-month warranty with set response times, A discount for you if we are late, Two design revision rounds, A clear handover package, with accounts in your name, The analysis phase, cancellation and refunds, confidentiality and data protection. Clauses that conflicted with our current services were corrected.<\/div><\/div><\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-643a4bf elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"643a4bf\" data-element_type=\"section\" data-e-type=\"section\" id=\"terms\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-49bb6a1\" data-id=\"49bb6a1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0f0374b elementor-widget elementor-widget-html\" data-id=\"0f0374b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<section class=\"hyh hyh-en hyh-sec\"><div class=\"w\"><div class=\"htm\"><nav class=\"htm-toc\" aria-label=\"Terms sections\"><b>Contents<\/b><ol><li><a href=\"#s-scope\">Scope and definitions<\/a><\/li><li><a href=\"#s-order\">Ordering, analysis and pricing<\/a><\/li><li><a href=\"#s-client\">Client obligations and what the price excludes<\/a><\/li><li><a href=\"#s-payment\">Payments and timeline<\/a><\/li><li><a href=\"#s-design\">Design terms<\/a><\/li><li><a href=\"#s-code\">Programming, ownership and licences<\/a><\/li><li><a href=\"#s-accept\">Testing, acceptance and changes<\/a><\/li><li><a href=\"#s-warranty\">Warranty and maintenance<\/a><\/li><li><a href=\"#s-refund\">Cancellation, termination and refunds<\/a><\/li><li><a href=\"#s-privacy\">Confidentiality and data<\/a><\/li><li><a href=\"#s-liability\">Liability<\/a><\/li><li><a href=\"#s-law\">Communication and disputes<\/a><\/li><\/ol><\/nav><div class=\"htm-art\"><article class=\"htm-s\" id=\"s-scope\"><header><span>1<\/span><h2>Scope and definitions<\/h2><\/header><p class=\"htm-sum\"><b>In short:<\/b><span>These terms govern every design or programming project with us, and your written project agreement comes first.<\/span><\/p><ol><li id=\"t1-1\"><a href=\"#t1-1\" aria-label=\"Link to clause 1.1\">1.1<\/a><span>These terms apply to the design and programming services Hyyat Host provides: website design, WordPress design, custom programming, ready-made scripts and logos. Hosting and domains are governed by their own <a href=\"https:\/\/www.hyyat.com\/en\/usage-agreements\/\">usage agreements<\/a>.<\/span><\/li><li id=\"t1-2\"><a href=\"#t1-2\" aria-label=\"Link to clause 1.2\">1.2<\/a><span><strong>Requirements document:<\/strong> the written document defining the project screens, functions and users. <strong>Proof:<\/strong> the design image shown for approval. <strong>Test version:<\/strong> a working version of the system the client tries before launch.<\/span><\/li><li id=\"t1-3\"><a href=\"#t1-3\" aria-label=\"Link to clause 1.3\">1.3<\/a><span>If documents conflict, they apply in this order: the signed project agreement, then the requirements document, then these terms.<\/span><\/li><li id=\"t1-4\"><a href=\"#t1-4\" aria-label=\"Link to clause 1.4\">1.4<\/a><span>Paying the first installment, or approving in writing through a support ticket, means accepting the version of these terms published at the time of agreement.<\/span><\/li><\/ol><\/article><article class=\"htm-s\" id=\"s-order\"><header><span>2<\/span><h2>Ordering, analysis and pricing<\/h2><\/header><p class=\"htm-sum\"><b>In short:<\/b><span>The clearer your request, the more accurate the price. We give you a fixed written price before starting, and any later addition is priced separately.<\/span><\/p><ol><li id=\"t2-1\"><a href=\"#t2-1\" aria-label=\"Link to clause 2.1\">2.1<\/a><span>Request details must be clear and complete, as they determine the cost and duration of the work.<\/span><\/li><li id=\"t2-2\"><a href=\"#t2-2\" aria-label=\"Link to clause 2.2\">2.2<\/a><span>Small, clear projects: we analyse the requirements for free and give a fixed price for the whole project.<\/span><\/li><li id=\"t2-3\"><a href=\"#t2-3\" aria-label=\"Link to clause 2.3\">2.3<\/a><span>Medium and large projects start with a paid analysis phase that ends with a requirements document the client owns. Its fee is fully deducted from the project if work starts within 60 days of delivery. Details on the <a href=\"https:\/\/www.hyyat.com\/en\/programming\/special-programming\/\">custom programming<\/a> page.<\/span><\/li><li id=\"t2-4\"><a href=\"#t2-4\" aria-label=\"Link to clause 2.4\">2.4<\/a><span>The price written in the agreement is fixed and only changes with an additional request from the client.<\/span><\/li><li id=\"t2-5\"><a href=\"#t2-5\" aria-label=\"Link to clause 2.5\">2.5<\/a><span>Any details or additions requested that were not recorded at the start are a new request; we give its price and timeline before doing it, and the client may accept or decline.<\/span><\/li><\/ol><\/article><article class=\"htm-s\" id=\"s-client\"><header><span>3<\/span><h2>Client obligations and what the price excludes<\/h2><\/header><p class=\"htm-sum\"><b>In short:<\/b><span>Your content on time, one person who approves decisions, and nothing outside the agreement is in the price.<\/span><\/p><ol><li id=\"t3-1\"><a href=\"#t3-1\" aria-label=\"Link to clause 3.1\">3.1<\/a><span>The client provides the required content, such as the logo, text, images and login details, within the period set in the agreement. If late, delivery moves by the same delay, or we launch with placeholder content by mutual agreement.<\/span><\/li><li id=\"t3-2\"><a href=\"#t3-2\" aria-label=\"Link to clause 3.2\">3.2<\/a><span>The client names one person to represent them and approve decisions; what this person approves through the ticket binds the client.<\/span><\/li><li id=\"t3-3\"><a href=\"#t3-3\" aria-label=\"Link to clause 3.3\">3.3<\/a><span>The price excludes anything not listed in the agreement, including content writing, photography, data entry, translation, marketing, paid images and fonts, and third-party service fees.<\/span><\/li><\/ol><\/article><article class=\"htm-s\" id=\"s-payment\"><header><span>4<\/span><h2>Payments and timeline<\/h2><\/header><p class=\"htm-sum\"><b>In short:<\/b><span>Half to start and half after your approval. The timeline starts with the first payment and pauses if you stop following up.<\/span><\/p><ol><li id=\"t4-1\"><a href=\"#t4-1\" aria-label=\"Link to clause 4.1\">4.1<\/a><span>The client pays at least half of the agreed amount before work starts, and the rest after approving the design proof, or the test version for programming.<\/span><\/li><li id=\"t4-2\"><a href=\"#t4-2\" aria-label=\"Link to clause 4.2\">4.2<\/a><span>On large projects, payments are split across stages as written in the project agreement.<\/span><\/li><li id=\"t4-3\"><a href=\"#t4-3\" aria-label=\"Link to clause 4.3\">4.3<\/a><span>The work period is counted from the date the first payment is received.<\/span><\/li><li id=\"t4-4\"><a href=\"#t4-4\" aria-label=\"Link to clause 4.4\">4.4<\/a><span>Delivery may be delayed by up to 7 days due to the nature of the project, and we inform the client through the ticket.<\/span><\/li><li id=\"t4-5\"><a href=\"#t4-5\" aria-label=\"Link to clause 4.5\">4.5<\/a><span>If we deliver late beyond the deadline and the 7-day allowance, for reasons not caused by the client or a third party, 5% of the project value is deducted from the remaining payment for each full week of delay, up to 20%.<\/span><\/li><li id=\"t4-6\"><a href=\"#t4-6\" aria-label=\"Link to clause 4.6\">4.6<\/a><span>The client must follow up and reply to the ticket. If the client does not reply for more than 15 days after our last reply, that delay is added to the delivery date and work resumes where it stopped.<\/span><\/li><li id=\"t4-7\"><a href=\"#t4-7\" aria-label=\"Link to clause 4.7\">4.7<\/a><span>Final files and source code are not delivered, and ownership does not transfer, before full payment.<\/span><\/li><\/ol><\/article><article class=\"htm-s\" id=\"s-design\"><span id=\"scroll-1\"><\/span><header><span>5<\/span><h2>Design terms<\/h2><\/header><p class=\"htm-sum\"><b>In short:<\/b><span>You choose the look and colours and can revise before final approval. After approval, programming starts.<\/span><\/p><ol><li id=\"t5-1\"><a href=\"#t5-1\" aria-label=\"Link to clause 5.1\">5.1<\/a><span>The client may request the design they want in colours and layout, provided it contains nothing against public decency, such as obscene or inappropriate images.<\/span><\/li><li id=\"t5-2\"><a href=\"#t5-2\" aria-label=\"Link to clause 5.2\">5.2<\/a><span>Proofs and the final design are shown as images (PNG), and the client may not use them before full payment.<\/span><\/li><li id=\"t5-3\"><a href=\"#t5-3\" aria-label=\"Link to clause 5.3\">5.3<\/a><span>The client may reject the first design concept once, giving reasons and sending the information a new concept will be based on.<\/span><\/li><li id=\"t5-4\"><a href=\"#t5-4\" aria-label=\"Link to clause 5.4\">5.4<\/a><span>Once a concept is chosen, the client gets two revision rounds on the proof within the price. Any extra round is quoted before we do it.<\/span><\/li><li id=\"t5-5\"><a href=\"#t5-5\" aria-label=\"Link to clause 5.5\">5.5<\/a><span>Once the client approves the final design, programming starts, and any major change after that is a new request.<\/span><\/li><li id=\"t5-6\"><a href=\"#t5-6\" aria-label=\"Link to clause 5.6\">5.6<\/a><span>If the client changes their mind about the design after it is completed and the proof is shown, they bear that change and lose the right to a refund of amounts paid.<\/span><\/li><li id=\"t5-7\"><a href=\"#t5-7\" aria-label=\"Link to clause 5.7\">5.7<\/a><span>Hyyat Host credits appear at the bottom of the design. Removing them adds 20% of the total order cost. If they are removed without agreement, we may show the design in our portfolio.<\/span><\/li><li id=\"t5-8\"><a href=\"#t5-8\" aria-label=\"Link to clause 5.8\">5.8<\/a><span>Moving content from the old site (articles and posts) is not included in design unless agreed in writing.<\/span><\/li><\/ol><\/article><article class=\"htm-s\" id=\"s-code\"><span id=\"scroll-2\"><\/span><header><span>6<\/span><h2>Programming, ownership and licences<\/h2><\/header><p class=\"htm-sum\"><b>In short:<\/b><span>The system we build for you is yours after payment and we never resell it. Ready-made scripts are licensed per domain.<\/span><\/p><ol><li id=\"t6-1\"><a href=\"#t6-1\" aria-label=\"Link to clause 6.1\">6.1<\/a><span>Custom software belongs to the client after full payment, and we do not resell it. The client may not sell or trade it as a product without consulting company management.<\/span><\/li><li id=\"t6-2\"><a href=\"#t6-2\" aria-label=\"Link to clause 6.2\">6.2<\/a><span>Source code of custom software is delivered on request after full payment.<\/span><\/li><li id=\"t6-3\"><a href=\"#t6-3\" aria-label=\"Link to clause 6.3\">6.3<\/a><span>General tools and libraries we use across projects remain ours, and the client may use them within their system without restriction.<\/span><\/li><li id=\"t6-4\"><a href=\"#t6-4\" aria-label=\"Link to clause 6.4\">6.4<\/a><span>The client may not remove the software credits without consulting company management and obtaining permission.<\/span><\/li><li id=\"t6-5\"><a href=\"#t6-5\" aria-label=\"Link to clause 6.5\">6.5<\/a><span>Paid ready-made scripts are licensed for one domain; changing the domain requires updating the licence. The licence can be used on more than one site at a lower cost by agreement with support.<\/span><\/li><li id=\"t6-6\"><a href=\"#t6-6\" aria-label=\"Link to clause 6.6\">6.6<\/a><span>Company scripts may not be used on any website that violates Islamic law.<\/span><\/li><li id=\"t6-7\"><a href=\"#t6-7\" aria-label=\"Link to clause 6.7\">6.7<\/a><span>Fees for external services, such as paid themes and plugins, payment gateways, SMS and integrations, are paid by the client unless listed in the project agreement.<\/span><\/li><li id=\"t6-8\"><a href=\"#t6-8\" aria-label=\"Link to clause 6.8\">6.8<\/a><span>Paid themes and plugins we install under the Hyyat Host licence work as long as the site is hosted with us. If the site moves to another host, the client buys their own licences.<\/span><\/li><li id=\"t6-9\"><a href=\"#t6-9\" aria-label=\"Link to clause 6.9\">6.9<\/a><span>We may use designers and developers from our team or our partners for parts of the project, under our full responsibility and bound by the same confidentiality.<\/span><\/li><li id=\"t6-10\"><a href=\"#t6-10\" aria-label=\"Link to clause 6.10\">6.10<\/a><span>We may use AI tools to assist with programming and design; our team reviews everything we deliver, and we never enter the client's confidential data into these tools.<\/span><\/li><\/ol><\/article><article class=\"htm-s\" id=\"s-accept\"><header><span>7<\/span><h2>Testing, acceptance and changes<\/h2><\/header><p class=\"htm-sum\"><b>In short:<\/b><span>You try the system before launch and send your notes. A bug is fixed free; a new feature is priced separately.<\/span><\/p><ol><li id=\"t7-1\"><a href=\"#t7-1\" aria-label=\"Link to clause 7.1\">7.1<\/a><span>We deliver a test version, and the client has 7 days to try it and send notes through the ticket. If there is no reply within that time, it is considered accepted.<\/span><\/li><li id=\"t7-2\"><a href=\"#t7-2\" aria-label=\"Link to clause 7.2\">7.2<\/a><span><strong>A bug:<\/strong> something agreed in the requirements document that does not work as written; we fix it free. <strong>A new request:<\/strong> a feature or change not in the document; we give its price and timeline before doing it.<\/span><\/li><li id=\"t7-3\"><a href=\"#t7-3\" aria-label=\"Link to clause 7.3\">7.3<\/a><span>After the request or final version is approved, any addition or change is treated as a new request.<\/span><\/li><li id=\"t7-4\"><a href=\"#t7-4\" aria-label=\"Link to clause 7.4\">7.4<\/a><span>We build the site to work on the latest two versions of the major browsers (Chrome, Safari, Edge and Firefox) and on mobile; old browsers no longer supported by their makers are excluded.<\/span><\/li><li id=\"t7-5\"><a href=\"#t7-5\" aria-label=\"Link to clause 7.5\">7.5<\/a><span>On delivery and after full payment, the client receives: login details for the admin panel and all accounts, a full backup, a short guide to the admin panel, and one remote training session.<\/span><\/li><li id=\"t7-6\"><a href=\"#t7-6\" aria-label=\"Link to clause 7.6\">7.6<\/a><span>Accounts linked to the site, such as the domain, Google Analytics, Search Console and payment gateways, are registered in the client's name and email, with us as administrators only.<\/span><\/li><\/ol><\/article><article class=\"htm-s\" id=\"s-warranty\"><header><span>8<\/span><h2>Warranty and maintenance<\/h2><\/header><p class=\"htm-sum\"><b>In short:<\/b><span>A 3-month warranty after delivery to fix any bug in what we agreed, free of charge.<\/span><\/p><ol><li id=\"t8-1\"><a href=\"#t8-1\" aria-label=\"Link to clause 8.1\">8.1<\/a><span>We warrant the software we build for 3 months from delivery, fixing free of charge any bug in what was agreed in the requirements document.<\/span><\/li><li id=\"t8-2\"><a href=\"#t8-2\" aria-label=\"Link to clause 8.2\">8.2<\/a><span>During the warranty we respond to a report within 24 hours if the fault takes the site down, and within 3 working days for a normal bug, then fix it as soon as possible. Working days are Sunday to Thursday, Riyadh time.<\/span><\/li><li id=\"t8-3\"><a href=\"#t8-3\" aria-label=\"Link to clause 8.3\">8.3<\/a><span>The warranty does not cover: faults caused by code changes by the client or an outside programmer, tampering or hacking caused by unprotected login details, changes to external services, hosting with another company, or content.<\/span><\/li><li id=\"t8-4\"><a href=\"#t8-4\" aria-label=\"Link to clause 8.4\">8.4<\/a><span>After the warranty, the client can subscribe to an optional monthly maintenance plan covering updates, compatibility with new versions and small changes.<\/span><\/li><\/ol><\/article><article class=\"htm-s\" id=\"s-refund\"><header><span>9<\/span><h2>Cancellation, termination and refunds<\/h2><\/header><p class=\"htm-sum\"><b>In short:<\/b><span>Before work starts you get back what you paid. After it starts, we only charge for what was done and hand over what you paid for.<\/span><\/p><ol><li id=\"t9-1\"><a href=\"#t9-1\" aria-label=\"Link to clause 9.1\">9.1<\/a><span>If the client cancels before work starts, they get a full refund of what they paid.<\/span><\/li><li id=\"t9-2\"><a href=\"#t9-2\" aria-label=\"Link to clause 9.2\">9.2<\/a><span>If the order is cancelled after work starts, the value of completed stages is charged and any amount paid above it is refunded.<\/span><\/li><li id=\"t9-3\"><a href=\"#t9-3\" aria-label=\"Link to clause 9.3\">9.3<\/a><span>The analysis fee is not refundable after the requirements document is delivered, and the document belongs to the client.<\/span><\/li><li id=\"t9-4\"><a href=\"#t9-4\" aria-label=\"Link to clause 9.4\">9.4<\/a><span>If the client stops following up for more than 30 days without an excuse, we may close the project and charge for the work completed.<\/span><\/li><li id=\"t9-5\"><a href=\"#t9-5\" aria-label=\"Link to clause 9.5\">9.5<\/a><span>Either party may end the agreement with written notice through the ticket. On termination we hand over completed, paid-for work within 7 working days, and the confidentiality and ownership clauses survive termination.<\/span><\/li><\/ol><\/article><article class=\"htm-s\" id=\"s-privacy\"><header><span>10<\/span><h2>Confidentiality and data<\/h2><\/header><p class=\"htm-sum\"><b>In short:<\/b><span>Your idea and data are confidential, and we sign an NDA on request.<\/span><\/p><ol><li id=\"t10-1\"><a href=\"#t10-1\" aria-label=\"Link to clause 10.1\">10.1<\/a><span>We keep the project idea, its details and client data confidential, and sign a non-disclosure agreement before the client explains the idea in detail if they ask.<\/span><\/li><li id=\"t10-2\"><a href=\"#t10-2\" aria-label=\"Link to clause 10.2\">10.2<\/a><span>We handle personal data according to our <a href=\"https:\/\/www.hyyat.com\/en\/privacy-policy\/\">privacy policy<\/a> and the regulations in force in Saudi Arabia.<\/span><\/li><li id=\"t10-3\"><a href=\"#t10-3\" aria-label=\"Link to clause 10.3\">10.3<\/a><span>The client is responsible for the data of their site visitors and customers; we process it only as needed to build and run the project. We notify the client without delay if we learn of any breach affecting this data, so they can meet their legal obligations. The client is responsible for publishing a privacy policy on their site.<\/span><\/li><li id=\"t10-4\"><a href=\"#t10-4\" aria-label=\"Link to clause 10.4\">10.4<\/a><span>We may show the project in our portfolio unless the client asks otherwise in writing.<\/span><\/li><\/ol><\/article><article class=\"htm-s\" id=\"s-liability\"><header><span>11<\/span><h2>Liability<\/h2><\/header><p class=\"htm-sum\"><b>In short:<\/b><span>We are responsible for our work, not for what happens because of someone else's changes or another host.<\/span><\/p><ol><li id=\"t11-1\"><a href=\"#t11-1\" aria-label=\"Link to clause 11.1\">11.1<\/a><span>Hyyat Host is not responsible for any fault or repair resulting from code changes by the client or any programmer outside the company.<\/span><\/li><li id=\"t11-2\"><a href=\"#t11-2\" aria-label=\"Link to clause 11.2\">11.2<\/a><span>Hyyat Host is not responsible for tampering, sabotage or leaks of the design or system by the site owner or anyone not affiliated with the company.<\/span><\/li><li id=\"t11-3\"><a href=\"#t11-3\" aria-label=\"Link to clause 11.3\">11.3<\/a><span>Defects caused by design or hosting with other companies are outside our scope.<\/span><\/li><li id=\"t11-4\"><a href=\"#t11-4\" aria-label=\"Link to clause 11.4\">11.4<\/a><span>The client is responsible for the content they put on their site, including text, images and the rights to use them.<\/span><\/li><li id=\"t11-5\"><a href=\"#t11-5\" aria-label=\"Link to clause 11.5\">11.5<\/a><span>In no case does Hyyat Host's liability exceed the project amount paid by the client.<\/span><\/li><li id=\"t11-6\"><a href=\"#t11-6\" aria-label=\"Link to clause 11.6\">11.6<\/a><span>Neither party is in breach if delayed by force majeure beyond its control.<\/span><\/li><li id=\"t11-7\"><a href=\"#t11-7\" aria-label=\"Link to clause 11.7\">11.7<\/a><span>Hyyat Host reserves the right to suspend any service whose renewal invoices are unpaid, and is not liable for any damage or data loss that results.<\/span><\/li><\/ol><\/article><article class=\"htm-s\" id=\"s-law\"><header><span>12<\/span><h2>Communication and disputes<\/h2><\/header><p class=\"htm-sum\"><b>In short:<\/b><span>The ticket is our reference, Arabic is the governing language, and Saudi law applies.<\/span><\/p><ol><li id=\"t12-1\"><a href=\"#t12-1\" aria-label=\"Link to clause 12.1\">12.1<\/a><span>Support tickets are the official communication channel, and what is written in them is the reference between the parties.<\/span><\/li><li id=\"t12-2\"><a href=\"#t12-2\" aria-label=\"Link to clause 12.2\">12.2<\/a><span>Arabic is the governing language of these terms; the English translation is for convenience only.<\/span><\/li><li id=\"t12-3\"><a href=\"#t12-3\" aria-label=\"Link to clause 12.3\">12.3<\/a><span>These terms are governed by the laws of Saudi Arabia. The parties will try to settle any dispute amicably within 15 days; failing that, the courts of Riyadh have jurisdiction.<\/span><\/li><li id=\"t12-4\"><a href=\"#t12-4\" aria-label=\"Link to clause 12.4\">12.4<\/a><span>We may update these terms and publish the new version with its date on this page. The new version applies to new orders; ongoing projects follow the version agreed on.<\/span><\/li><\/ol><\/article><\/div><\/div><\/div><\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-0f7c789 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"0f7c789\" data-element_type=\"section\" data-e-type=\"section\" id=\"sign\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-95e8af9\" data-id=\"95e8af9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-458e8b7 elementor-widget elementor-widget-html\" data-id=\"458e8b7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\/*hyh-sign1*\/\n.hyh .hsg>*{min-width:0}\n.hyh .hsg{display:grid;grid-template-columns:300px minmax(0,1fr);gap:44px;align-items:center;background:linear-gradient(135deg,#f4f7fb,#fff 60%);border:1px solid var(--br,#e3eaf3);border-radius:28px;padding:36px 40px}\n.hyh .hsg .pv{position:relative;transform:rotate(-3deg)}\n.hyh .hsg .pv:before{content:\"\";position:absolute;inset:10px -10px -10px 10px;background:#dbe6f4;border-radius:12px;transform:rotate(5deg)}\n.hyh .hsg .pv img{position:relative;display:block;width:100%;max-width:100%;height:auto;border-radius:10px;box-shadow:0 24px 50px rgba(11,42,85,.18)}\n.hyh .hsg .stamp{position:absolute;bottom:18px;inset-inline-start:-14px;background:#f7931e;color:#0b2a55;font-weight:800;font-size:14px;border-radius:999px;padding:6px 16px;box-shadow:0 8px 20px rgba(247,147,30,.35)}\n.hyh .hsg .tx small{display:inline-block;font-size:13px;font-weight:800;color:#1557b0;background:#eaf2fb;border-radius:999px;padding:3px 12px;margin-bottom:10px}\n.hyh .hsg h2{font-size:30px;margin-bottom:8px}\n.hyh .hsg .tx>p{color:var(--t,#3d5373);font-size:16px;line-height:1.8;margin-bottom:16px}\n.hyh .hsg ul{list-style:none;margin:0 0 20px;padding:0;display:grid;grid-template-columns:1fr 1fr;gap:9px 18px}\n.hyh .hsg li{display:flex;align-items:flex-start;justify-content:space-between;gap:10px;font-size:15px;font-weight:700;color:var(--n,#0b2a55);line-height:1.55;padding:9px 0;border-bottom:1px dashed #e3eaf3}\n.hyh .hsg li span{position:relative;padding-inline-start:24px}\n.hyh .hsg li span:before{content:\"\";position:absolute;inset-inline-start:0;top:.2em;width:17px;height:17px;border-radius:50%;background:#1f8a4c url(\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' viewBox='0 0 24 24' fill='none' stroke='%23fff' stroke-width='3.6' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpath d='M6 12l4 4 8-8'\/%3E%3C\/svg%3E\") center\/10px no-repeat}\n.hyh .hsg li a{flex:none;font-size:12px;font-weight:800;color:#8aa0bf;white-space:nowrap;padding-top:2px}\n.hyh .hsg li a:hover{color:#1557b0}\n.hyh .hsg .acts{display:flex;gap:10px;flex-wrap:wrap}\n.hyh .hsg .nda{margin-top:16px;display:inline-flex;align-items:center;gap:12px;border:1.5px dashed #b9cce6;border-radius:16px;padding:10px 16px;color:var(--n,#0b2a55)}\n.hyh .hsg .nda:hover{border-color:#1557b0;background:#f4f7fb}\n.hyh .hsg .nda b{display:block;font-size:15px}\n.hyh .hsg .nda em{font-style:normal;font-size:13px;color:var(--m,#4d6180)}\n@media (max-width:1024px){.hyh .hsg{grid-template-columns:220px minmax(0,1fr);gap:30px;padding:28px}.hyh .hsg ul{grid-template-columns:1fr}}\n@media (max-width:640px){.hyh .hsg{grid-template-columns:1fr;padding:22px 18px}.hyh .hsg .pv{max-width:220px;margin:0 auto 6px}.hyh .hsg h2{font-size:24px}}\n@media print{.hyh .hsg{display:none}}\n<\/style><section class=\"hyh hyh-en hyh-sec\"><div class=\"w\"><div class=\"hsg\"><div class=\"pv\"><img loading=\"lazy\" src=\"https:\/\/www.hyyat.com\/zasogooh\/hyyat-docs\/contract-preview.jpg?v=2\" width=\"520\" height=\"735\" loading=\"lazy\" decoding=\"async\" alt=\"Hyyat Host design and programming project agreement sample\"><span class=\"stamp\">Sample<\/span><\/div><div class=\"tx\"><small>A written agreement for every project<\/small><h2>What will you sign with us?<\/h2><p>Before we start, we sign a project agreement with you that sets the price, payments, timeline and scope, and refers to our published terms. Its key commitments:<\/p><ul><li><span>A fixed written price before we start<\/span><a href=\"#t2-4\">Clause 2.4<\/a><\/li><li><span>Two payments: 50% to start, 50% after approval<\/span><a href=\"#t4-1\">Clause 4.1<\/a><\/li><li><span>Any addition is quoted before it is done<\/span><a href=\"#t2-5\">Clause 2.5<\/a><\/li><li><span>5% off per week if we are late, up to 20%<\/span><a href=\"#t4-5\">Clause 4.5<\/a><\/li><li><span>Two design revision rounds<\/span><a href=\"#t5-4\">Clause 5.4<\/a><\/li><li><span>7 days to test before acceptance<\/span><a href=\"#t7-1\">Clause 7.1<\/a><\/li><li><span>3-month warranty, 24-hour response for outages<\/span><a href=\"#t8-2\">Clause 8.2<\/a><\/li><li><span>Accounts in your name, code yours after payment<\/span><a href=\"#t7-6\">Clause 7.6<\/a><\/li><li><span>Full confidentiality, NDA on request<\/span><a href=\"#t10-1\">Clause 10.1<\/a><\/li><li><span>Full refund before work starts<\/span><a href=\"#t9-1\">Clause 9.1<\/a><\/li><\/ul><div class=\"acts\"><a class=\"btn btn-o\" href=\"https:\/\/www.hyyatdomain.com\/submitticket.php?step=2&#038;deptid=11&#038;subject=%28Programming%29%20Project%20agreement%20copy%20request&#038;message=Hello%2C%20I%20would%20like%20a%20full%20copy%20of%20the%20project%20agreement%20to%20review.Organization%3A%20Project%20type%3A%20\" target=\"_blank\" rel=\"noopener\">Request the full agreement<\/a><a class=\"btn btn-wa\" href=\"https:\/\/wa.me\/966509683461?text=Hello%2C%20I%20would%20like%20a%20copy%20of%20the%20project%20agreement\" target=\"_blank\" rel=\"noopener\">WhatsApp<\/a><\/div><a class=\"nda\" href=\"https:\/\/www.hyyat.com\/zasogooh\/hyyat-docs\/nda-hyyat-host.pdf\" target=\"_blank\" rel=\"noopener nofollow\" download><svg width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#1557b0\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><rect x=\"4\" y=\"10\" width=\"16\" height=\"11\" rx=\"2\"\/><path d=\"M8 10V7a4 4 0 0 1 8 0v3\"\/><\/svg><span><b>Download the NDA (PDF, Arabic)<\/b><em>Sign it and send it before sharing your idea<\/em><\/span><\/a><\/div><\/div><\/div><\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-4825b1a elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"4825b1a\" data-element_type=\"section\" data-e-type=\"section\" id=\"agreements\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7f39778\" data-id=\"7f39778\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-347d79b elementor-widget elementor-widget-html\" data-id=\"347d79b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<section class=\"hyh hyh-en hyh-sec\"><div class=\"w\"><div class=\"hd hd-c\"><h2>Other agreements and policies<\/h2><p>The design and programming terms are part of the Hyyat Host agreements; here are the other documents.<\/p><\/div><div class=\"htm-ag\"><a href=\"https:\/\/www.hyyat.com\/en\/usage-agreements\/general-terms\/\"><i><svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#1557b0\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M14 3H6v18h12V7z\"\/><path d=\"M14 3v4h4M9 13h6M9 17h4\"\/><\/svg><\/i><b>Service use agreement<\/b><small>General terms for all Hyyat Host services<\/small><\/a><a href=\"https:\/\/www.hyyat.com\/en\/usage-agreements\/hosting-agreement\/\"><i><svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#1557b0\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M14 3H6v18h12V7z\"\/><path d=\"M14 3v4h4M9 13h6M9 17h4\"\/><\/svg><\/i><b>Hosting reservation agreement<\/b><small>Ordering and renewing hosting<\/small><\/a><a href=\"https:\/\/www.hyyat.com\/en\/fair-consumption-policy\/\"><i><svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#1557b0\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M14 3H6v18h12V7z\"\/><path d=\"M14 3v4h4M9 13h6M9 17h4\"\/><\/svg><\/i><b>Fair use policy<\/b><small>Limits on server resource usage<\/small><\/a><a href=\"https:\/\/www.hyyat.com\/en\/privacy-policy\/\"><i><svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#1557b0\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M14 3H6v18h12V7z\"\/><path d=\"M14 3v4h4M9 13h6M9 17h4\"\/><\/svg><\/i><b>Privacy policy<\/b><small>How we handle your data<\/small><\/a><a href=\"https:\/\/www.hyyat.com\/en\/usage-agreements\/\"><i><svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#1557b0\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M14 3H6v18h12V7z\"\/><path d=\"M14 3v4h4M9 13h6M9 17h4\"\/><\/svg><\/i><b>All agreements<\/b><small>Domains, servers and more<\/small><\/a><\/div><\/div><\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-f9d4037 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"f9d4037\" data-element_type=\"section\" data-e-type=\"section\" id=\"faq\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-007edf9\" data-id=\"007edf9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e82ba3c elementor-widget elementor-widget-html\" data-id=\"e82ba3c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<section class=\"hyh hyh-en hyh-sec\"><div class=\"w two\"><div class=\"side\"><h2>Terms FAQ<\/h2><p>Did not find your answer? <a href=\"https:\/\/wa.me\/966509683461?text=Hello%2C%20I%20have%20a%20question%20about%20the%20design%20and%20programming%20terms\" target=\"_blank\" rel=\"noopener\">Ask us on WhatsApp<\/a>.<\/p><\/div><div class=\"faq\"><details><summary><span>When will the design be sent?<\/span><\/summary><p>We send the proof within the period written in the agreement, counted from the date the first payment is received. It may be delayed by up to 7 days depending on the project, and we inform you in the ticket.<\/p><\/details><details><summary><span>When does the work period start?<\/span><\/summary><p>From the date the first payment is received. If you do not reply to the ticket for more than 15 days, that delay is added to the delivery date.<\/p><\/details><details><summary><span>Can I make changes after approving the design or system?<\/span><\/summary><p>You get two revision rounds on the proof within the price before final approval. After it, any addition or change is a new request; we give its price and timeline before doing it, and you decide.<\/p><\/details><details><summary><span>What does the 3-month warranty cover?<\/span><\/summary><p>A free fix for any bug in what was agreed in the requirements document, for 3 months from delivery. It does not cover changes by another programmer or new features.<\/p><\/details><details><summary><span>Can I get a refund?<\/span><\/summary><p>Yes, before work starts you get a full refund. After it starts, completed work is charged and the rest is refunded. The analysis fee is not refundable once the requirements document is delivered.<\/p><\/details><details><summary><span>When do I receive the final files and source code?<\/span><\/summary><p>After full payment; source code for custom software is delivered on request.<\/p><\/details><\/div><\/div><\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-726cdb1 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"726cdb1\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-82a0abd\" data-id=\"82a0abd\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0583f9e elementor-widget elementor-widget-html\" data-id=\"0583f9e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<section class=\"hyh hyh-en hyh-sec\"><div class=\"w\"><div class=\"cta\"><div><h2>Clear terms, a project without surprises<\/h2><p>Start your project with a fixed written price, stages you can see, and a warranty after delivery.<\/p><\/div><div class=\"acts\"><a class=\"btn btn-o\" href=\"https:\/\/www.hyyat.com\/en\/website-design\/\">Website design<\/a><a class=\"btn btn-l\" href=\"https:\/\/www.hyyat.com\/en\/programming\/special-programming\/\">Custom programming<\/a><\/div><\/div><\/div><div class=\"hyh-end\"><\/div><\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Version 2.0Updated: 5 October 202612 sections Design and Programming Terms The binding terms between Hyyat Host and the client when agreeing to design or program a website. Written in plain language, with a short summary for each section and a fixed number for every clause you can quote in your ticket. Read the termsPrint or [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"full-page-no-boxed.php","meta":{"inline_featured_image":false,"_templately_pack_id":"","_templately_imported_at":"","_templately_source":"","_templately_import_session_id":"","footnotes":""},"class_list":["post-12945","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.hyyat.com\/en\/wp-json\/wp\/v2\/pages\/12945","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hyyat.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.hyyat.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.hyyat.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hyyat.com\/en\/wp-json\/wp\/v2\/comments?post=12945"}],"version-history":[{"count":0,"href":"https:\/\/www.hyyat.com\/en\/wp-json\/wp\/v2\/pages\/12945\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.hyyat.com\/en\/wp-json\/wp\/v2\/media?parent=12945"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}