{"id":12765,"date":"2020-02-02T18:00:22","date_gmt":"2020-02-02T15:00:22","guid":{"rendered":"https:\/\/hyyat.com\/%d8%a7%d8%aa%d8%b5%d9%84-%d8%a8%d9%86%d8%a7\/"},"modified":"2026-10-05T11:44:03","modified_gmt":"2026-10-05T08:44:03","slug":"contact-us","status":"publish","type":"page","link":"https:\/\/www.hyyat.com\/en\/contact-us\/","title":{"rendered":"Contact Us"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"12765\" class=\"elementor elementor-12765 elementor-10737\">\n\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-e400449 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"e400449\" data-element_type=\"section\" data-e-type=\"section\" id=\"contact\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-254120a\" data-id=\"254120a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7949497 elementor-widget elementor-widget-html\" data-id=\"7949497\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style id=\"hyh-css\">.hyh{--b:#1557b0;--bd:#0e4a9e;--n:#0b2a55;--o:#f7931e;--g:#8cc63f;--bg:#f4f7fb;--br:#e3eaf3;--t:#3d5373;--m:#4d6180;font-family:Tajawal,sans-serif;color:var(--n);direction:rtl;text-align:right;font-size:16px;line-height:1.75}\n.hyh *{box-sizing:border-box}\n.hyh .w{max-width:1248px;margin:0 auto;padding:0 24px}\n.hyh h1,.hyh h2,.hyh 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.btn-b:hover{background:var(--bd);color:#fff}\n.hyh .plans-note{margin-top:18px;font-size:15px;color:var(--m)}\n.hyh .why6{display:grid;grid-template-columns:repeat(3,1fr);gap:0 40px}\n.hyh .why6>div{padding:22px 0;border-top:1px solid var(--br)}\n.hyh .why6 b{display:block;font-size:17px;margin-bottom:4px}.hyh .why6 span{font-size:15px;color:var(--m)}\n.hyh .why6 i{display:inline-flex;width:30px;height:30px;border-radius:50%;background:var(--n);color:#fff;font-style:normal;font-weight:800;font-size:14px;align-items:center;justify-content:center;margin-bottom:10px}\n.hyh .video{position:relative;padding-top:56.25%;border-radius:20px;overflow:hidden;background:var(--n)}\n.hyh .video iframe{position:absolute;inset:0;width:100%;height:100%;border:0}\n.hyh .rev-s{display:grid;grid-template-columns:none;grid-auto-flow:column;grid-auto-columns:calc((100% - 56px)\/3);gap:28px;overflow-x:auto;scroll-snap-type:x mandatory;padding-bottom:8px;scrollbar-width:thin}\n.hyh .rev-s 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.hyb-f9 h3{font-size:19px;margin-bottom:8px}\n.hyh .hyb-f9 p{font-size:15px;color:var(--m);line-height:1.8}\n.hyh .hyb-mvh{text-align:center;max-width:760px;margin:0 auto}\n.hyh .hyb-mvh h2{font-size:30px}.hyh .hyb-mvh p{color:var(--t);margin-top:6px}\n.hyh-sec.hyb-mv-top{padding-bottom:0!important}\n.hyb-mvf .transfer-request,.hyb-mvf .transfer-request *{box-sizing:border-box}\n.hyb-mvf .transfer-request{max-width:960px;margin:0 auto;background:#f4f7fb;border-radius:24px;padding:28px;font-family:Tajawal,sans-serif;text-align:center}\n.hyb-mvf .transfer-request ul{list-style:none!important;margin:0 0 22px!important;padding:0!important;display:grid;grid-template-columns:1fr 1fr;gap:12px}\n.hyb-mvf .transfer-request li{margin:0!important;padding:0!important;border:0!important;background:none!important;list-style:none!important}\n.hyb-mvf .transfer-request li:before,.hyb-mvf .transfer-request li:after{display:none!important;content:none!important}\n.hyb-mvf .transfer-request li:last-child:nth-child(odd){grid-column:1\/-1}\n.hyb-mvf .transfer-request label{display:flex!important;align-items:center;gap:12px;margin:0!important;background:#fff;border:1.5px solid #e3eaf3;border-radius:14px;padding:14px 18px;font-size:16px;font-weight:500;color:#0b2a55;cursor:pointer;text-align:start;line-height:1.5;transition:border-color .15s,background .15s}\n.hyb-mvf .transfer-request label:hover{border-color:#1557b0}\n.hyb-mvf .transfer-request input[type=checkbox]{flex:0 0 20px;width:20px;height:20px;margin:0!important;accent-color:#1557b0;cursor:pointer;position:static!important;opacity:1!important}\n.hyb-mvf .transfer-request label:has(input:checked){border-color:#1557b0;background:#eef4fc}\n.hyb-mvf .transfer-request a.tsreq{display:inline-block;min-width:240px;background:#f7931e;color:#0b2a55!important;font-weight:800;font-size:17px;padding:14px 30px;border-radius:12px;border:0;text-decoration:none;box-shadow:none}\n.hyb-mvf .transfer-request a.tsreq:hover{background:#e8850f}\n.hyh .hyb-about{display:grid;grid-template-columns:1fr 1fr;gap:48px;align-items:center}\n.hyh .hyb-about h2{font-size:30px;margin-bottom:12px}\n.hyh .hyb-about .txt p{color:var(--t);margin-bottom:10px;font-size:17px}\n.hyh .hyb-about .txt a{color:var(--b);font-weight:800}\n.hyh .hyb-about .hy-tldr{background:#f4f7fb;border-inline-start:4px solid #1557b0;border-radius:18px;padding:26px 28px;box-shadow:0 14px 34px rgba(11,42,85,.07)}\n.hyh .hyb-about .hy-tldr p{margin:0;line-height:1.95;color:var(--t);font-size:16px}\n.hyh .hyb-about .hy-tldr strong{color:var(--n)}\n@media (max-width:1024px){.hyh .hyb-f9{grid-template-columns:repeat(2,1fr)}.hyh .hyb-about{grid-template-columns:1fr;gap:24px}}\n@media (max-width:640px){.hyh .hyb-f9{grid-template-columns:1fr}.hyh .hyb-custom{flex-direction:column;text-align:center;padding:24px 20px}.hyh .hyb-custom .btn{white-space:normal;justify-content:center;flex-wrap:wrap;width:100%;row-gap:2px}.hyh .hyb-custom .btn bdi{white-space:nowrap}.hyb-mvf .transfer-request{padding:18px}.hyb-mvf .transfer-request ul{grid-template-columns:1fr}.hyb-mvf .transfer-request a.tsreq{width:100%;min-width:0}.hyh .hyb-mvh h2,.hyh .hyb-about h2{font-size:24px}}\n\n\/*hyh-biz3*\/.hyb-mvf .transfer-request ul{overflow:visible!important}.hyb-mvf .transfer-request ul li{width:auto!important;float:none!important;padding:0!important;margin:0!important;font-size:16px!important}.hyb-mvf .transfer-request ul li label{min-height:0!important;height:100%;padding:16px 20px!important;border:1.5px solid #e3eaf3!important;font-size:16px!important;line-height:1.5!important;display:flex!important;width:100%!important}.hyb-mvf .transfer-request ul li label::after{display:none!important;content:none!important}.hyb-mvf .transfer-request ul li label input{display:block!important;float:none!important;margin:0!important;width:20px!important;height:20px!important}.hyb-mvf .transfer-request a.tsreq{line-height:1.4!important;height:auto!important;padding:14px 30px!important}\n\n\/*hyh-contact2*\/\n.hyh{--ink:#0b2a55;--ink2:#08214a;--amb:#ffb547;--coral:#ff6b4a;--sky:#3aa0ff;--wa:#0e8f6e;--mut:#5b6577;--line:#e6e8ee}\n\/* \u0627\u0644\u0648\u0627\u062c\u0647\u0629: \u0644\u0648\u062d\u0629 \u062a\u0648\u062c\u064a\u0647 *\/\n.hyh.hct-hero{background:linear-gradient(180deg,#eef4fb 0%,#fff 100%);color:#3d5373;padding:52px 0 56px;position:relative;overflow:hidden;border-bottom:1px solid #e3eaf3}\n.hyh.hct-hero:before{content:\"\";position:absolute;inset:0;background:radial-gradient(circle at 88% 0%,rgba(21,87,176,.12),transparent 45%),radial-gradient(circle at 0% 100%,rgba(247,147,30,.10),transparent 40%)}\n.hyh.hct-hero .w{position:relative;display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1.05fr);gap:40px;align-items:center}\n.hyh.hct-hero .k{display:inline-block;font:800 13px Tajawal,sans-serif;color:#c46a00;background:#fff3e2;border-radius:999px;padding:4px 12px;margin-bottom:14px}\n.hyh.hct-hero h1{color:var(--ink);font-size:42px;line-height:1.3;margin:0 0 14px}\n.hyh.hct-hero p{font-size:17px;line-height:1.95;margin:0 0 22px;max-width:560px}\n.hyh.hct-hero p b{color:var(--ink)}\n.hyh .hct-acts{display:flex;gap:10px;flex-wrap:wrap}\n.hyh .hct-acts a{display:inline-flex;align-items:center;gap:8px;border-radius:14px;padding:13px 20px;font-weight:800;font-size:15.5px}\n.hyh .hct-acts .a1{background:#f7931e;color:#fff}.hyh .hct-acts .a1:hover{background:#e8850f}.hyh .hct-acts .a2{border:1.5px solid var(--ink);color:var(--ink);background:#fff}.hyh .hct-acts .a2:hover{background:var(--ink);color:#fff}\n.hyh .hct-acts svg{width:20px;height:20px;flex:none}\n.hyh .hct-board{background:var(--ink);border:1px solid #163a6e;border-radius:22px;padding:18px;box-shadow:0 30px 60px rgba(11,42,85,.25)}\n.hyh .hct-board .bh{display:flex;justify-content:space-between;align-items:center;font:800 12.5px ui-monospace,Menlo,Consolas,monospace;color:#8fa6c8;letter-spacing:.6px;padding:0 4px 12px;border-bottom:1px dashed #1f4a85;margin-bottom:6px}\n.hyh .hct-board .bh i{width:9px;height:9px;border-radius:50%;background:#3ddc97;box-shadow:0 0 0 4px rgba(61,220,151,.15);display:inline-block}\n.hyh .hct-board ol{list-style:none;margin:0;padding:0}\n.hyh .hct-board li{display:grid;grid-template-columns:minmax(0,1.25fr) minmax(0,1fr) auto;gap:12px;align-items:center;padding:11px 6px;border-bottom:1px solid #123667;margin:0}\n.hyh .hct-board li:last-child{border-bottom:0}\n.hyh .hct-board b{color:#fff;font-size:14.5px;line-height:1.5}\n.hyh .hct-board span{font:800 12.5px ui-monospace,Menlo,Consolas,monospace;color:var(--amb)}\n.hyh .hct-board em{font-style:normal;font-size:12px;font-weight:800;border-radius:999px;padding:3px 10px;background:#123667;color:#cfe0f5;white-space:nowrap}\n\/* \u0639\u0627\u0645 *\/\n.hyh.hct-sec{padding:72px 0 0}\n.hyh .hct-hd{max-width:760px;margin:0 0 26px}\n.hyh .hct-hd small{display:block;font:800 13px Tajawal,sans-serif;color:var(--coral);margin-bottom:6px}\n.hyh .hct-hd h2{margin:0 0 8px;font-size:30px;line-height:1.35;color:var(--ink)}\n.hyh .hct-hd p{margin:0;font-size:16px;line-height:1.9;color:var(--mut)}\n\/* \u0623\u062f\u0627\u0629 \u062c\u0647\u0651\u0632 \u0637\u0644\u0628\u0643 *\/\n.hyh .hct-tool{background:#fff;border:1px solid var(--line);border-radius:26px;box-shadow:0 24px 60px rgba(16,24,38,.08);display:grid;grid-template-columns:minmax(0,1.15fr) minmax(0,1fr);overflow:hidden}\n.hyh .hct-tool .in{padding:26px}\n.hyh .hct-step{margin-bottom:20px}\n.hyh .hct-step>b{display:flex;align-items:center;gap:8px;font-size:15.5px;color:var(--ink);margin-bottom:10px}\n.hyh .hct-step>b i{font-style:normal;width:26px;height:26px;border-radius:9px;background:var(--ink);color:#fff;display:inline-flex;align-items:center;justify-content:center;font-size:13px}\n.hyh .hct-who{display:grid;grid-template-columns:1fr 1fr;gap:10px}\n.hyh .hct-who button,.hyh .hct-types button{font:inherit;cursor:pointer;text-align:start;border:1.5px solid var(--line);background:#f8f9fb;border-radius:16px;padding:12px 14px;color:var(--ink);transition:border-color .15s,background .15s}\n.hyh .hct-who button b{display:block;font-size:15px}.hyh .hct-who button span{display:block;font-size:13px;color:var(--mut);margin-top:2px;line-height:1.6}\n.hyh .hct-who button[aria-pressed=true],.hyh .hct-types button[aria-pressed=true]{border-color:var(--ink);background:#fff;box-shadow:0 0 0 3px rgba(16,24,38,.08)}\n.hyh .hct-types{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:8px}\n.hyh .hct-types button{font-weight:800;font-size:14px;padding:10px 12px}\n.hyh .hct-types[hidden]{display:none}\n.hyh .hct-f{display:grid;gap:10px}\n.hyh .hct-f label{display:grid;gap:5px;font-size:13.5px;font-weight:800;color:var(--ink)}\n.hyh .hct-f input,.hyh .hct-f textarea,.hyh .hct-f select{font:inherit;font-weight:500;font-size:14.5px;border:1.5px solid var(--line);border-radius:12px;padding:10px 12px;background:#fff;color:var(--ink);width:100%;box-sizing:border-box}\n.hyh .hct-f textarea{min-height:96px;resize:vertical}\n.hyh .hct-f input:focus,.hyh .hct-f textarea:focus,.hyh .hct-f select:focus{outline:0;border-color:var(--sky);box-shadow:0 0 0 3px rgba(58,160,255,.15)}\n.hyh .hct-f small{font-weight:500;color:var(--mut);font-size:12.5px}\n.hyh .hct-tool .out{background:var(--ink);color:#c7d4ea;padding:26px;display:flex;flex-direction:column;gap:14px}\n.hyh .hct-tool .out>b{color:#fff;font-size:16px}\n.hyh .hct-bub{background:#e9f6f1;color:#123;border-radius:18px 18px 4px 18px;padding:14px 16px;font-size:14px;line-height:1.85;white-space:pre-wrap;min-height:150px;flex:1;font-family:Tajawal,sans-serif}\n.hyh-en .hct-bub{border-radius:18px 18px 18px 4px}\n.hyh .hct-dest{font-size:13.5px;line-height:1.8;color:#9fb0cc}\n.hyh .hct-dest strong{color:var(--amb)}\n.hyh .hct-go{display:flex;flex-wrap:wrap;gap:8px}\n.hyh .hct-go a,.hyh .hct-go button{font:inherit;cursor:pointer;border:0;display:inline-flex;align-items:center;gap:8px;border-radius:13px;padding:12px 16px;font-weight:800;font-size:14.5px}\n.hyh .hct-go .wa{background:var(--wa);color:#fff}.hyh .hct-go .tk{background:var(--amb);color:var(--ink)}.hyh .hct-go .cp{background:#163a6e;color:#fff}\n.hyh .hct-go [hidden]{display:none!important}\n.hyh .hct-go [aria-disabled=true]{opacity:.45;pointer-events:none}\n.hyh .hct-go svg{width:18px;height:18px}\n.hyh .hct-warn{font-size:13px;color:#ffb3a3;min-height:20px}\n\/* \u0631\u0633\u0627\u0644\u0629 \u0648\u0627\u0636\u062d\u0629 *\/\n.hyh .hct-cmp{display:grid;grid-template-columns:1fr 1fr;gap:18px}\n.hyh .hct-cmp>div{border-radius:22px;padding:20px;border:1px solid var(--line);background:#fff}\n.hyh .hct-cmp .bad{background:#fff7f5;border-color:#ffd9cf}.hyh .hct-cmp .good{background:#f2fbf8;border-color:#c7ebdf}\n.hyh .hct-cmp h3{margin:0 0 12px;font-size:17px;display:flex;align-items:center;gap:8px}\n.hyh .hct-cmp .bad h3{color:#c2410c}.hyh .hct-cmp .good h3{color:#0e7a5c}\n.hyh .hct-cmp .m{background:#fff;border-radius:16px;padding:12px 14px;font-size:14.5px;line-height:1.9;box-shadow:0 6px 16px rgba(16,24,38,.06);white-space:pre-wrap}\n.hyh .hct-cmp ul{margin:12px 0 0;padding-inline-start:20px;font-size:14px;line-height:1.85;color:var(--mut)}\n\/* \u0644\u0645\u0627\u0630\u0627 \u0627\u0644\u062a\u0630\u0627\u0643\u0631 *\/\n.hyh .hct-why{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:14px}\n.hyh .hct-why div{background:#f6f7fa;border-radius:20px;padding:18px;border-top:4px solid var(--c,#3aa0ff)}\n.hyh .hct-why b{display:block;font-size:16px;color:var(--ink);margin-bottom:6px}\n.hyh .hct-why p{margin:0;font-size:14.5px;line-height:1.85;color:var(--mut)}\n.hyh .hct-note{margin-top:16px;background:#fff6ec;color:#3d5373;border-inline-start:4px solid #f7931e;border-radius:18px;padding:16px 20px;font-size:15px;line-height:1.9}\n.hyh .hct-note b{color:var(--ink)}\n\/* \u0642\u0628\u0644 \u0623\u0646 \u062a\u0631\u0627\u0633\u0644\u0646\u0627 *\/\n.hyh .hct-self{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:12px}\n.hyh .hct-self a{display:flex;flex-direction:column;gap:4px;border:1px solid var(--line);border-radius:18px;padding:16px;background:#fff;transition:transform .2s,box-shadow .2s}\n.hyh .hct-self a:hover{transform:translateY(-3px);box-shadow:0 16px 30px rgba(16,24,38,.08)}\n.hyh .hct-self b{color:var(--ink);font-size:15.5px}.hyh .hct-self span{color:var(--mut);font-size:13.8px;line-height:1.75}\n\/* \u0645\u0639\u0644\u0648\u0645\u0627\u062a *\/\n.hyh .hct-info{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:12px}\n.hyh .hct-info div{border:1px dashed #cfd5e1;border-radius:18px;padding:16px}\n.hyh .hct-info small{display:block;font-weight:800;color:var(--coral);font-size:12.5px;margin-bottom:4px}\n.hyh .hct-info b{color:var(--ink);font-size:15px;line-height:1.7}\n.hyh .hct-info p{margin:4px 0 0;font-size:13.5px;line-height:1.75;color:var(--mut)}\n\/* \u0623\u0633\u0626\u0644\u0629 *\/\n.hyh .hct-fq{display:grid;grid-template-columns:1fr 1fr;gap:10px;align-items:start}\n.hyh .hct-fq details{background:#fff;border:1px solid var(--line);border-radius:16px}\n.hyh .hct-fq details[open]{border-color:var(--ink)}\n.hyh .hct-fq summary{list-style:none;cursor:pointer;padding:14px 16px;font-weight:800;font-size:15.5px;color:var(--ink);display:flex;justify-content:space-between;gap:10px}\n.hyh .hct-fq summary::-webkit-details-marker{display:none}\n.hyh .hct-fq summary:after{content:\"+\";color:var(--coral);font-size:20px;line-height:1}.hyh .hct-fq details[open] summary:after{content:\"\u2212\"}\n.hyh .hct-fq p{margin:0;padding:0 16px 14px;font-size:14.8px;line-height:1.9;color:var(--mut)}\n.hyh.hct-end{margin-top:72px;background:#f4f7fb;color:#3d5373;padding:52px 0 60px;text-align:center;border-top:1px solid #e3eaf3}\n.hyh.hct-end h2{color:var(--ink);font-size:28px;margin:0 0 8px}.hyh.hct-end p{margin:0 auto 18px;max-width:620px;font-size:16px;line-height:1.85}\n.hyh.hct-end .hct-acts{justify-content:center}\n@media (prefers-reduced-motion:reduce){.hyh .hct-self a{transition:none}}\n@media (max-width:1024px){.hyh.hct-hero .w,.hyh .hct-tool{grid-template-columns:minmax(0,1fr)}.hyh .hct-why,.hyh .hct-self,.hyh .hct-info{grid-template-columns:1fr 1fr}}\n@media (max-width:640px){.hyh.hct-hero h1{font-size:30px}.hyh .hct-hd h2{font-size:24px}.hyh.hct-sec{padding-top:52px}\n.hyh .hct-board li{grid-template-columns:minmax(0,1fr) auto}.hyh .hct-board li span{grid-column:1\/-1;order:3}\n.hyh .hct-who,.hyh .hct-types,.hyh .hct-cmp,.hyh .hct-why,.hyh .hct-self,.hyh .hct-info,.hyh .hct-fq{grid-template-columns:minmax(0,1fr)}.hyh .hct-tool .in,.hyh .hct-tool .out{padding:20px}}\n\n\/*hyh-en*\/\n.hyh.hyh-en{direction:ltr;text-align:left}\n.hyh-en .hyh-dom input[type=text]{text-align:left}\n.hyh-en .hyh-dom select{flex:0 0 178px!important;width:178px!important;border-right:0!important;border-left:1px solid #d5dfeb!important}\n.hyh-en .hyh-sun{left:auto;right:40px}\n.hyh-en .hyh-ring{left:auto;right:-100px}\n.hyh-en .hyh-card{right:auto;left:0}\n.hyh-en.hyh-facts .f{border-left:0;border-right:1px solid var(--br)}\n.hyh-en.hyh-facts .f:first-child{padding-right:24px;padding-left:0}\n.hyh-en.hyh-facts .f:last-child{border-right:0}\n.hyh-en .cta:before{left:auto;right:-60px}\n.hyh-en .cta .acts{margin-left:0;margin-right:180px}\n.hyh-en .mq-t{animation-name:hyhmqen}\n@keyframes hyhmqen{from{transform:translateX(0)}to{transform:translateX(calc(-50% - 12px))}}\n.hyh-en .mq blockquote,.hyh-en .mq figcaption{unicode-bidi:plaintext}\n.hyh-en .about2 .hy-tldr{border-right:0!important;border-left:4px solid #1557b0!important;text-align:left}\n.hyh-en .faq summary:after{margin-left:12px}\n@media (max-width:1024px){.hyh-en .cta .acts{margin-right:0}}\n@media (max-width:640px){.hyh-en .hyh-dom select{flex:0 0 136px!important;width:136px!important;font-size:14px}.hyh-en .hyh-dom input[type=text]{flex:1 1 0;min-width:0}.hyh-en .hyh-sun{left:auto;right:-30px}.hyh-en .hyh-card{left:0}.hyh-en.hyh-facts .f{padding:16px 12px}}\n<\/style>\n<section class=\"hyh hyh-en hct-hero\"><div class=\"w\"><div><span class=\"k\">Contact us<\/span><h1>Contact us: every request reaches the right person from the first message<\/h1><p>At Hyyat Host we solve requests in writing because it is faster and more accurate: <b>WhatsApp<\/b> for questions before you buy, and the <b>ticket system<\/b> for anything about a service you already have. Choose your request type below and we will prepare a complete message you can send in one tap.<\/p><div class=\"hct-acts\"><a class=\"a1\" href=\"#prepare\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M21 12a8 8 0 0 1-11.8 7L4 20l1.1-4.6A8 8 0 1 1 21 12z\"\/><path d=\"M8.5 11h7M8.5 14h4\"\/><\/svg>Prepare your message<\/a><a class=\"a2\" href=\"https:\/\/www.hyyatdomain.com\/supporttickets.php?language=english\" target=\"_blank\" rel=\"noopener\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M3 8a2 2 0 0 0 2-2h14a2 2 0 0 0 2 2v2a2 2 0 0 0 0 4v2a2 2 0 0 0-2 2H5a2 2 0 0 0-2-2v-2a2 2 0 0 0 0-4z\"\/><path d=\"M9 6v12\" stroke-dasharray=\"2 2\"\/><\/svg>My tickets (customers)<\/a><\/div><\/div><div class=\"hct-board\" aria-label=\"Where does your request go?\"><div class=\"bh\"><span>WHERE DOES YOUR REQUEST GO?<\/span><i aria-hidden=\"true\"><\/i><\/div><ol><li><b>A question before buying, or about prices<\/b><span>Sales WhatsApp<\/span><em>Pre-sales<\/em><\/li><li><b>A problem with your website or email<\/b><span>Support ticket<\/span><em>Within 24 hours<\/em><\/li><li><b>An invoice or proof of payment<\/b><span>Billing ticket<\/span><em>Within 24 hours<\/em><\/li><li><b>Your website is completely down<\/b><span>Urgent ticket<\/span><em>Priority<\/em><\/li><li><b>A step-by-step how-to<\/b><span>Help center<\/span><em>Instant<\/em><\/li><\/ol><\/div><\/div><\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-b9f591e elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"b9f591e\" data-element_type=\"section\" data-e-type=\"section\" id=\"prepare\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2140ee7\" data-id=\"2140ee7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-99f1d1b elementor-widget elementor-widget-html\" data-id=\"99f1d1b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<section class=\"hyh hyh-en hct-sec\"><div class=\"w\"><div class=\"hct-hd\"><small>Request builder<\/small><h2>Prepare your message in a minute and skip the back-and-forth<\/h2><p>Most delays come from an incomplete first message followed by questions and answers. Answer the short questions here and we will write a message with everything the team needs, and tell you where to send it.<\/p><\/div><div class=\"hct-tool\" id=\"hct-tool\"><div class=\"in\"><div class=\"hct-step\"><b><i>1<\/i>Who are you?<\/b><div class=\"hct-who\"><button type=\"button\" data-who=\"n\" aria-pressed=\"true\"><b>Not a customer yet<\/b><span>Pre-sales questions, prices and moving<\/span><\/button><button type=\"button\" data-who=\"c\" aria-pressed=\"false\"><b>Hyyat Host customer<\/b><span>A request about a service you have<\/span><\/button><\/div><\/div><div class=\"hct-step\"><b><i>2<\/i>What is your request about?<\/b><div class=\"hct-types\" data-for=\"n\"><button type=\"button\" data-g=\"n\" data-k=\"sales\" aria-pressed=\"false\">Prices or a new subscription<\/button><button type=\"button\" data-g=\"n\" data-k=\"move\" aria-pressed=\"false\">Move my website to you<\/button><button type=\"button\" data-g=\"n\" data-k=\"design\" aria-pressed=\"false\">Website design or development<\/button><button type=\"button\" data-g=\"n\" data-k=\"other\" aria-pressed=\"false\">Another question<\/button><\/div><div class=\"hct-types\" data-for=\"c\" hidden><button type=\"button\" data-g=\"c\" data-k=\"tech\" aria-pressed=\"false\">A problem with my website or hosting<\/button><button type=\"button\" data-g=\"c\" data-k=\"mail\" aria-pressed=\"false\">An email problem<\/button><button type=\"button\" data-g=\"c\" data-k=\"bill\" aria-pressed=\"false\">An invoice or payment<\/button><button type=\"button\" data-g=\"c\" data-k=\"dom\" aria-pressed=\"false\">Domain: renewal, transfer or DNS<\/button><button type=\"button\" data-g=\"c\" data-k=\"srv\" aria-pressed=\"false\">Server or VPS<\/button><button type=\"button\" data-g=\"c\" data-k=\"dev\" aria-pressed=\"false\">A design or development project<\/button><button type=\"button\" data-g=\"c\" data-k=\"down\" aria-pressed=\"false\">My website is completely down<\/button><button type=\"button\" data-g=\"c\" data-k=\"note\" aria-pressed=\"false\">Feedback or a complaint<\/button><\/div><\/div><div class=\"hct-step\"><b><i>3<\/i>Details<\/b><div class=\"hct-f\"><label>Your name<input id=\"hct-name\" autocomplete=\"name\"><\/label><label>Domain<input id=\"hct-dom\" dir=\"ltr\" placeholder=\"example.com\" inputmode=\"url\"><small>Your current website or the one you want.<\/small><\/label><label data-only=\"c\">Email on your account<input id=\"hct-acc\" dir=\"ltr\" type=\"email\" autocomplete=\"email\"><\/label><label data-only=\"bill\" hidden>Invoice number<input id=\"hct-inv\" dir=\"ltr\" inputmode=\"numeric\"><\/label><label>What do you need?<textarea id=\"hct-det\" placeholder=\"Example: the site shows a 500 error since this morning after updating a plugin; I tried disabling it and nothing changed.\"><\/textarea><small>Never send passwords, on WhatsApp or in a ticket.<\/small><\/label><\/div><\/div><\/div><div class=\"out\" aria-live=\"polite\"><b>Your ready message<\/b><div class=\"hct-bub\" id=\"hct-bub\"><\/div><div class=\"hct-dest\" id=\"hct-dest\"><\/div><div class=\"hct-warn\" id=\"hct-warn\"><\/div><div class=\"hct-go\"><a class=\"wa\" id=\"hct-wa\" href=\"https:\/\/wa.me\/966509683461?text=Hello%2C%20I%20would%20like%20to%20ask%20about%20Hyyat%20Host%20services%3A\" target=\"_blank\" rel=\"noopener\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M21 12a8 8 0 0 1-11.8 7L4 20l1.1-4.6A8 8 0 1 1 21 12z\"\/><path d=\"M8.5 11h7M8.5 14h4\"\/><\/svg>Send on WhatsApp<\/a><button type=\"button\" class=\"cp\" id=\"hct-cp\" hidden><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><rect x=\"9\" y=\"9\" width=\"11\" height=\"11\" rx=\"2\"\/><path d=\"M5 15V6a2 2 0 0 1 2-2h9\"\/><\/svg>Copy message<\/button><a class=\"tk\" id=\"hct-tk\" href=\"#\" hidden><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M3 8a2 2 0 0 0 2-2h14a2 2 0 0 0 2 2v2a2 2 0 0 0 0 4v2a2 2 0 0 0-2 2H5a2 2 0 0 0-2-2v-2a2 2 0 0 0 0-4z\"\/><path d=\"M9 6v12\" stroke-dasharray=\"2 2\"\/><\/svg>Open the ticket<\/a><\/div><\/div><\/div><script>(function(){var J={\"wa\":\"https:\/\/wa.me\/966509683461?text=\",\"tk\":{\"tech\":[\"https:\/\/www.hyyatdomain.com\/submitticket.php?step=2&deptid=5&language=english\",\"Hosting Support\"],\"mail\":[\"https:\/\/www.hyyatdomain.com\/submitticket.php?step=2&deptid=5&language=english\",\"Hosting Support\"],\"bill\":[\"https:\/\/www.hyyatdomain.com\/submitticket.php?step=2&deptid=7&language=english\",\"Billing and Payments\"],\"dom\":[\"https:\/\/www.hyyatdomain.com\/submitticket.php?step=2&deptid=5&language=english\",\"Hosting Support\"],\"srv\":[\"https:\/\/www.hyyatdomain.com\/submitticket.php?step=2&deptid=12&language=english\",\"Servers and Cloud\"],\"dev\":[\"https:\/\/www.hyyatdomain.com\/submitticket.php?step=2&deptid=4&language=english\",\"Design and Development\"],\"down\":[\"https:\/\/www.hyyatdomain.com\/submitticket.php?step=2&deptid=8&language=english\",\"Urgent Incidents\"],\"note\":[\"https:\/\/www.hyyatdomain.com\/submitticket.php?step=2&deptid=1&language=english\",\"Customer Service\"]},\"lang\":\"en\",\"l\":{\"hi\":\"Hello,\",\"type\":\"Request type\",\"name\":\"Name\",\"domain\":\"Domain\",\"inv\":\"Invoice number\",\"acc\":\"Account email\",\"det\":\"Details\",\"cust\":\"Hyyat Host customer\",\"new\":\"Not a customer yet\",\"toWa\":\"This goes to <strong>Sales WhatsApp<\/strong>. Tap the button and the chat opens with the message ready.\",\"toTk\":\"This goes to the <strong>%s<\/strong> department in the ticket system. Copy the message, log in, paste it into the ticket and attach a screenshot if you have one.\",\"down\":\" After opening the ticket, if you get no reply within an hour, send the ticket number on WhatsApp.\",\"short\":\"Write at least one line of details: what happened, when, and what message appears.\",\"copied\":\"Message copied \u2713\",\"empty\":\"Choose a request type, then write the details, and your message will appear here.\"}};var R=document.getElementById(\"hct-tool\");if(!R)return;var $=function(i){return document.getElementById(i)},who=\"n\",k=\"\",lab=\"\";function upd(){var l=J.l,v=function(i){return ($(i).value||\"\").trim()},c=who===\"c\",m=[l.hi,l.type+\": \"+(lab||\"-\")];if(v(\"hct-name\"))m.push(l.name+\": \"+v(\"hct-name\"));if(v(\"hct-dom\"))m.push(l.domain+\": \"+v(\"hct-dom\"));if(c&&v(\"hct-acc\"))m.push(l.acc+\": \"+v(\"hct-acc\"));if(k===\"bill\"&&v(\"hct-inv\"))m.push(l.inv+\": \"+v(\"hct-inv\"));m.push(l.det+\": \"+(v(\"hct-det\")||\"\u2026\"));var txt=m.join(\"\\n\");$(\"hct-bub\").textContent=k?txt:l.empty;var ok=k&&v(\"hct-det\").length>=12;$(\"hct-warn\").textContent=k&&!ok?l.short:\"\";var wa=$(\"hct-wa\"),tk=$(\"hct-tk\"),cp=$(\"hct-cp\");if(c){wa.hidden=true;cp.hidden=false;tk.hidden=false;var d=J.tk[k];tk.href=d?d[0]:\"#\";$(\"hct-dest\").innerHTML=d?l.toTk.replace(\"%s\",d[1])+(k===\"down\"?l.down:\"\"):\"\";[tk,cp].forEach(function(x){x.setAttribute(\"aria-disabled\",ok?\"false\":\"true\")})}else{wa.hidden=false;cp.hidden=true;tk.hidden=true;wa.href=J.wa+encodeURIComponent(txt);$(\"hct-dest\").innerHTML=k?l.toWa:\"\";wa.setAttribute(\"aria-disabled\",ok?\"false\":\"true\")}}R.querySelectorAll(\"[data-who]\").forEach(function(b){b.addEventListener(\"click\",function(){who=b.getAttribute(\"data-who\");k=\"\";lab=\"\";R.querySelectorAll(\"[data-who]\").forEach(function(o){o.setAttribute(\"aria-pressed\",o===b?\"true\":\"false\")});R.querySelectorAll(\".hct-types\").forEach(function(g){g.hidden=g.getAttribute(\"data-for\")!==who;g.querySelectorAll(\"button\").forEach(function(o){o.setAttribute(\"aria-pressed\",\"false\")})});R.querySelector(\"[data-only=c]\").hidden=who!==\"c\";R.querySelector(\"[data-only=bill]\").hidden=true;upd()})});R.querySelectorAll(\".hct-types button\").forEach(function(b){b.addEventListener(\"click\",function(){k=b.getAttribute(\"data-k\");lab=b.textContent;b.parentNode.querySelectorAll(\"button\").forEach(function(o){o.setAttribute(\"aria-pressed\",o===b?\"true\":\"false\")});R.querySelector(\"[data-only=bill]\").hidden=k!==\"bill\";upd()})});R.querySelectorAll(\"input,textarea\").forEach(function(x){x.addEventListener(\"input\",upd)});$(\"hct-cp\").addEventListener(\"click\",function(){var s=$(\"hct-bub\").textContent,done=function(){$(\"hct-warn\").textContent=J.l.copied};if(navigator.clipboard&&navigator.clipboard.writeText){navigator.clipboard.writeText(s).then(done,function(){})}else{var a=document.createElement(\"textarea\");a.value=s;document.body.appendChild(a);a.select();try{document.execCommand(\"copy\");done()}catch(e){}document.body.removeChild(a)}});R.querySelector(\"[data-only=c]\").hidden=true;upd()})();<\/script><\/div><\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-f115c45 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"f115c45\" data-element_type=\"section\" data-e-type=\"section\" id=\"clear-message\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-bbbba6d\" data-id=\"bbbba6d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-90fd3a1 elementor-widget elementor-widget-html\" data-id=\"90fd3a1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<section class=\"hyh hyh-en hct-sec\"><div class=\"w\"><div class=\"hct-hd\"><small>The first message makes the difference<\/small><h2>A clear message means a faster fix<\/h2><p>These two messages describe the same problem. The first needs three or four replies before we can start; with the second we start straight away.<\/p><\/div><div class=\"hct-cmp\"><div class=\"bad\"><h3>\u2715 A message that slows the fix<\/h3><div class=\"m\">Hi, there is a problem with the site, urgent<\/div><ul><li>Which site? No domain.<\/li><li>What problem? Not opening, slow, or email?<\/li><li>When did it start, and did anything change before?<\/li><\/ul><\/div><div class=\"good\"><h3>\u2713 A message we can act on at once<\/h3><div class=\"m\">Hello,\nDomain: example.com\nProblem: the site shows a 500 error since 9 am.\nBefore that: I updated the store plugin.\nTried: disabling the plugin, nothing changed.\nAttached: a screenshot.<\/div><ul><li>The domain and the problem are clear.<\/li><li>The time and the last change point to the cause.<\/li><li>What you tried saves repeated steps.<\/li><\/ul><\/div><\/div><\/div><\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-4f146bb elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"4f146bb\" data-element_type=\"section\" data-e-type=\"section\" id=\"why-tickets\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6a5ea5d\" data-id=\"6a5ea5d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-376f340 elementor-widget elementor-widget-html\" data-id=\"376f340\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<section class=\"hyh hyh-en hct-sec\"><div class=\"w\"><div class=\"hct-hd\"><small>Why we prefer tickets<\/small><h2>Why is a ticket faster than a phone call?<\/h2><p>A call feels faster, but it rarely solves a technical problem: we cannot see the error message, we cannot send written steps, and what was said is lost once it ends. That is why we rely on writing for anything that needs follow-up.<\/p><\/div><div class=\"hct-why\"><div style=\"--c:#3aa0ff\"><b>Linked to your account<\/b><p>We see your services, domain and plan as soon as it opens, without asking who you are.<\/p><\/div><div style=\"--c:#ff6b4a\"><b>Reaches the right team<\/b><p>Billing does not wait for support, and servers have their own team. Each department sees only its requests.<\/p><\/div><div style=\"--c:#ffb547\"><b>Accepts attachments<\/b><p>A screenshot of the error or a log file explains the problem better than any description.<\/p><\/div><div style=\"--c:#7c5cff\"><b>A record that is never lost<\/b><p>Everything is written down, so you never re-explain if another team member follows up or the issue returns a month later.<\/p><\/div><\/div><div class=\"hct-note\"><b>When do we call you?<\/b> If a problem needs a live explanation, the team will arrange a time from inside the ticket. For emergencies only, after opening a ticket, you can call +966 50 968 3461 and mention the ticket number.<\/div><\/div><\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-b774a61 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"b774a61\" data-element_type=\"section\" data-e-type=\"section\" id=\"self-help\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2c7a7b4\" data-id=\"2c7a7b4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-458ebc5 elementor-widget elementor-widget-html\" data-id=\"458ebc5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<section class=\"hyh hyh-en hct-sec\"><div class=\"w\"><div class=\"hct-hd\"><small>Before you message us<\/small><h2>Instant answers, no waiting<\/h2><p>Many questions already have an answer on our site; try these first.<\/p><\/div><div class=\"hct-self\"><a href=\"https:\/\/www.hyyat.com\/en\/explanation-center\/\"><b>Help center<\/b><span>Step-by-step guides for email, cPanel and domains, any time.<\/span><\/a><a href=\"https:\/\/www.hyyat.com\/en\/domain-availability-check\/\"><b>Check domain availability<\/b><span>See whether your website name is free before asking.<\/span><\/a><a href=\"https:\/\/www.hyyat.com\/en\/which-hosting-is-right-for-you\/\"><b>Which hosting suits you?<\/b><span>Two questions that suggest the right hosting type.<\/span><\/a><a href=\"https:\/\/www.hyyat.com\/en\/payment-methods\/\"><b>Payment methods<\/b><span>The ways to pay invoices and renew services.<\/span><\/a><\/div><\/div><\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-c0d96ca elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"c0d96ca\" data-element_type=\"section\" data-e-type=\"section\" id=\"info\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c932819\" data-id=\"c932819\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e2d230d elementor-widget elementor-widget-html\" data-id=\"e2d230d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<section class=\"hyh hyh-en hct-sec\"><div class=\"w\"><div class=\"hct-info\"><div><small>Based in<\/small><b>Riyadh, Saudi Arabia<\/b><p>We serve customers in Saudi Arabia, the Gulf and the Arab world remotely.<\/p><\/div><div><small>WhatsApp<\/small><b dir=\"ltr\">+966 50 968 3461<\/b><p>For pre-sales questions, and to follow up a ticket older than 24 hours.<\/p><\/div><div><small>Tickets<\/small><b>A reply within 24 hours at most<\/b><p>From the client area; urgent tickets come first.<\/p><\/div><div><small>Language<\/small><b>Arabic and English<\/b><p>Write to us in the language you prefer.<\/p><\/div><\/div><\/div><\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-a7bfae7 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"a7bfae7\" data-element_type=\"section\" data-e-type=\"section\" id=\"faq\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f5d1891\" data-id=\"f5d1891\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8e8fd7c elementor-widget elementor-widget-html\" data-id=\"8e8fd7c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<section class=\"hyh hyh-en hct-sec\"><div class=\"w\"><div class=\"hct-hd\"><small>FAQ<\/small><h2>Questions about contacting Hyyat Host<\/h2><\/div><div class=\"hct-fq\"><details><summary>What is the fastest way to contact Hyyat Host?<\/summary><p>WhatsApp for pre-sales questions and prices, and the ticket system for anything about a service you have. The fastest is always a complete first message with the domain, the problem and when it started, which you can prepare with the &quot;Prepare your message&quot; tool on this page.<\/p><\/details><details><summary>Can I call you by phone?<\/summary><p>We take calls for emergencies after a ticket has been opened. Solving technical problems needs written details and screenshots, so we ask for a ticket first; if a call is needed, the team arranges it with you from inside the ticket.<\/p><\/details><details><summary>Why do you ask for a support ticket instead of WhatsApp?<\/summary><p>Because a ticket is linked to your account, reaches the right department directly, accepts attachments and keeps everything that was said, so you never re-explain the problem if another team member follows up.<\/p><\/details><details><summary>How long does a ticket reply take?<\/summary><p>We reply to tickets within 24 hours at most, and urgent tickets come first. If 24 hours pass without a reply, send the ticket number on WhatsApp and we will follow it up.<\/p><\/details><details><summary>I am not a customer yet. How do I contact you?<\/summary><p>Message our sales team on WhatsApp, or choose &quot;Not a customer yet&quot; in the &quot;Prepare your message&quot; tool to write your full request. The ticket system is for our customers because it is linked to the account.<\/p><\/details><details><summary>What information should I send with my request?<\/summary><p>The domain name, exactly what happened, when it started, the text of the error message, what you tried, and a screenshot if possible. Never send passwords, on WhatsApp or in a ticket.<\/p><\/details><details><summary>Where is Hyyat Host based?<\/summary><p>We are based in Riyadh, Saudi Arabia, and serve customers in Saudi Arabia, the Gulf and the Arab world remotely through WhatsApp and the ticket system.<\/p><\/details><details><summary>Can I follow up an old ticket?<\/summary><p>Yes. Log in to the client area and open &quot;My tickets&quot; to see all your tickets and our replies; you can reply inside the same ticket instead of opening a new one.<\/p><\/details><\/div><\/div><\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-e041d0d elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"e041d0d\" data-element_type=\"section\" data-e-type=\"section\" id=\"start\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2b0e138\" data-id=\"2b0e138\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a717a8a elementor-widget elementor-widget-html\" data-id=\"a717a8a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<section class=\"hyh hyh-en hct-end\"><div class=\"w\"><h2>Ready? Send your request now<\/h2><p>A complete message today beats a long call tomorrow.<\/p><div class=\"hct-acts\"><a class=\"a1\" href=\"#prepare\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M21 12a8 8 0 0 1-11.8 7L4 20l1.1-4.6A8 8 0 1 1 21 12z\"\/><path d=\"M8.5 11h7M8.5 14h4\"\/><\/svg>Prepare your message<\/a><a class=\"a2\" href=\"https:\/\/www.hyyatdomain.com\/clientarea.php?language=english\" target=\"_blank\" rel=\"noopener\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M3 8a2 2 0 0 0 2-2h14a2 2 0 0 0 2 2v2a2 2 0 0 0 0 4v2a2 2 0 0 0-2 2H5a2 2 0 0 0-2-2v-2a2 2 0 0 0 0-4z\"\/><path d=\"M9 6v12\" stroke-dasharray=\"2 2\"\/><\/svg>Client area<\/a><\/div><\/div><\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Contact usContact us: every request reaches the right person from the first messageAt Hyyat Host we solve requests in writing because it is faster and more accurate: WhatsApp for questions before you buy, and the ticket system for anything about a service you already have. Choose your request type below and we will prepare a [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"full-page-no-boxed.php","meta":{"inline_featured_image":false,"_templately_pack_id":"","_templately_imported_at":"","_templately_source":"","_templately_import_session_id":"","footnotes":""},"class_list":["post-12765","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.hyyat.com\/en\/wp-json\/wp\/v2\/pages\/12765","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hyyat.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.hyyat.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.hyyat.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hyyat.com\/en\/wp-json\/wp\/v2\/comments?post=12765"}],"version-history":[{"count":0,"href":"https:\/\/www.hyyat.com\/en\/wp-json\/wp\/v2\/pages\/12765\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.hyyat.com\/en\/wp-json\/wp\/v2\/media?parent=12765"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}