{"id":12763,"date":"2020-02-05T09:21:15","date_gmt":"2020-02-05T06:21:15","guid":{"rendered":"https:\/\/hyyat.com\/%d8%a7%d8%aa%d9%81%d8%a7%d9%82%d9%8a%d8%a7%d8%aa-%d8%a7%d9%84%d8%a7%d8%b3%d8%aa%d8%ae%d8%af%d8%a7%d9%85\/"},"modified":"2026-10-04T13:24:33","modified_gmt":"2026-10-04T10:24:33","slug":"usage-agreements","status":"publish","type":"page","link":"https:\/\/www.hyyat.com\/en\/usage-agreements\/","title":{"rendered":"Agreements and Policies"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"12763\" class=\"elementor elementor-12763 elementor-10755\">\n\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-015be4c elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"015be4c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div 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.f:last-child{border-right:0}\n.hyh-en .cta:before{left:auto;right:-60px}\n.hyh-en .cta .acts{margin-left:0;margin-right:180px}\n.hyh-en .mq-t{animation-name:hyhmqen}\n@keyframes hyhmqen{from{transform:translateX(0)}to{transform:translateX(calc(-50% - 12px))}}\n.hyh-en .mq blockquote,.hyh-en .mq figcaption{unicode-bidi:plaintext}\n.hyh-en .about2 .hy-tldr{border-right:0!important;border-left:4px solid #1557b0!important;text-align:left}\n.hyh-en .faq summary:after{margin-left:12px}\n@media (max-width:1024px){.hyh-en .cta .acts{margin-right:0}}\n@media (max-width:640px){.hyh-en .hyh-dom select{flex:0 0 136px!important;width:136px!important;font-size:14px}.hyh-en .hyh-dom input[type=text]{flex:1 1 0;min-width:0}.hyh-en .hyh-sun{left:auto;right:-30px}.hyh-en .hyh-card{left:0}.hyh-en.hyh-facts .f{padding:16px 12px}}\n<\/style>\n<section class=\"hyh hyh-en hyh-hero\"><div class=\"w\"><div class=\"txt\"><div class=\"htm-meta\"><span>Version <b>2.0<\/b><\/span><span>Updated: 4 October 2026<\/span><span>9 documents<\/span><\/div><h1>Agreements and Policies<\/h1><p class=\"lead\">Every document governing your Hyyat Host services in one place, organized by service, each with a quick summary and numbered clauses.<\/p><div class=\"acts\" style=\"display:flex;gap:12px;flex-wrap:wrap\"><a class=\"btn btn-o\" href=\"#docs\">Browse documents<\/a><a class=\"btn btn-b\" href=\"https:\/\/www.hyyat.com\/en\/refund-policy\/\">Refund policy<\/a><\/div><\/div><div class=\"hyh-vis\" style=\"min-height:0\"><div class=\"hlg-keys\"><b>New in version 2.0<\/b><ul><li>All agreements rewritten in plain language with numbered clauses<\/li><li>A new refund and cancellation policy covering every case<\/li><li>A new acceptable use policy with abuse reporting<\/li><li>A privacy policy in line with the Personal Data Protection Law<\/li><li>Email notice 14 days before any change<\/li><\/ul><\/div><\/div><\/div><\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-32d730d elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"32d730d\" data-element_type=\"section\" data-e-type=\"section\" id=\"docs\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9aefbd7\" data-id=\"9aefbd7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f54d46e elementor-widget elementor-widget-html\" data-id=\"f54d46e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<section class=\"hyh hyh-en hyh-sec\"><div class=\"w\"><div class=\"hd hd-c\"><h2>Hyyat Host documents<\/h2><p>Each document starts with a quick summary, and every clause has a fixed number you can quote in your ticket.<\/p><\/div><div class=\"hlg-grp\"><h3>Apply to all services <small>Read these first<\/small><\/h3><div class=\"hlg-cards\"><a href=\"https:\/\/www.hyyat.com\/en\/usage-agreements\/general-terms\/\"><i><svg width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#1557b0\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M14 3H6v18h12V7z\"\/><path d=\"M14 3v4h4M9 13h6M9 17h4\"\/><\/svg><\/i><b>General Terms of Service<\/b><small>Account, payment, contact and liability for all services<\/small><em>Read<\/em><\/a><a href=\"https:\/\/www.hyyat.com\/en\/usage-agreements\/acceptable-use-policy\/\" class=\"new\"><i><svg width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#1557b0\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M14 3H6v18h12V7z\"\/><path d=\"M14 3v4h4M9 13h6M9 17h4\"\/><\/svg><\/i><b>Acceptable Use Policy<\/b><small>What is allowed on our services, and reporting abuse<\/small><em>New<\/em><\/a><a href=\"https:\/\/www.hyyat.com\/en\/refund-policy\/\" class=\"new\"><i><svg width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#1557b0\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M14 3H6v18h12V7z\"\/><path d=\"M14 3v4h4M9 13h6M9 17h4\"\/><\/svg><\/i><b>Refund and Cancellation Policy<\/b><small>When you get a refund and how to cancel<\/small><em>New<\/em><\/a><a href=\"https:\/\/www.hyyat.com\/en\/privacy-policy\/\"><i><svg width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#1557b0\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M14 3H6v18h12V7z\"\/><path d=\"M14 3v4h4M9 13h6M9 17h4\"\/><\/svg><\/i><b>Privacy Policy<\/b><small>How we collect and protect your data, and your rights<\/small><em>Read<\/em><\/a><\/div><\/div><div class=\"hlg-grp\"><h3>By service <small>The agreement for the service you ordered<\/small><\/h3><div class=\"hlg-cards\"><a href=\"https:\/\/www.hyyat.com\/en\/usage-agreements\/hosting-agreement\/\"><i><svg width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#1557b0\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M14 3H6v18h12V7z\"\/><path d=\"M14 3v4h4M9 13h6M9 17h4\"\/><\/svg><\/i><b>Hosting Agreement<\/b><small>Resources, backups, renewal, migration and cancellation<\/small><em>Read<\/em><\/a><a href=\"https:\/\/www.hyyat.com\/en\/fair-consumption-policy\/\"><i><svg width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#1557b0\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M14 3H6v18h12V7z\"\/><path d=\"M14 3v4h4M9 13h6M9 17h4\"\/><\/svg><\/i><b>Fair Use Policy<\/b><small>Resource and file limits on shared hosting<\/small><em>Read<\/em><\/a><a href=\"https:\/\/www.hyyat.com\/en\/usage-agreements\/domain-agreement\/\"><i><svg width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#1557b0\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M14 3H6v18h12V7z\"\/><path d=\"M14 3v4h4M9 13h6M9 17h4\"\/><\/svg><\/i><b>Domain Registration Agreement<\/b><small>Registration, Saudi domains, renewal and transfers<\/small><em>Read<\/em><\/a><a href=\"https:\/\/www.hyyat.com\/en\/usage-agreements\/server-agreement\/\"><i><svg width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#1557b0\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M14 3H6v18h12V7z\"\/><path d=\"M14 3v4h4M9 13h6M9 17h4\"\/><\/svg><\/i><b>Server and Managed Services Agreement<\/b><small>VPS, dedicated, management, Storage Box and backups<\/small><em>Read<\/em><\/a><a href=\"https:\/\/www.hyyat.com\/en\/terms\/\"><i><svg width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#1557b0\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M14 3H6v18h12V7z\"\/><path d=\"M14 3v4h4M9 13h6M9 17h4\"\/><\/svg><\/i><b>Design and Programming Terms<\/b><small>Ordering, payments, acceptance, warranty and ownership<\/small><em>Read<\/em><\/a><\/div><\/div><\/div><\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-e997ec3 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"e997ec3\" data-element_type=\"section\" data-e-type=\"section\" id=\"order\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0f0e714\" data-id=\"0f0e714\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ba5e605 elementor-widget elementor-widget-html\" data-id=\"ba5e605\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<section class=\"hyh hyh-en hyh-sec\"><div class=\"w\"><div class=\"hd hd-c\"><h2>Which document prevails in a conflict?<\/h2><p>The documents complete each other; in a conflict, this order applies.<\/p><\/div><ol class=\"hlg-order\"><li><b>Written agreement<\/b>for your project or service, if any<\/li><li><b>Service agreement<\/b>hosting, domains, servers or design<\/li><li><b>General terms<\/b>apply to all services<\/li><li><b>Policies<\/b>acceptable use, fair use, refunds and privacy<\/li><\/ol><div class=\"hlg-info\"><div><b>Official requests<\/b>Through <a href=\"https:\/\/www.hyyatdomain.com\/submitticket.php\" target=\"_blank\" rel=\"noopener\">support tickets<\/a> in the client area.<\/div><div><b>Questions and sales<\/b><a href=\"https:\/\/wa.me\/966509683461\" target=\"_blank\" rel=\"noopener\">WhatsApp<\/a>; anything agreed is confirmed by ticket.<\/div><div><b>Hyyat Host<\/b>Riyadh, Saudi Arabia<\/div><\/div><\/div><\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-4091018 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"4091018\" data-element_type=\"section\" data-e-type=\"section\" id=\"faq\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-083bc4b\" data-id=\"083bc4b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c693bc6 elementor-widget elementor-widget-html\" data-id=\"c693bc6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<section class=\"hyh hyh-en hyh-sec\"><div class=\"w two\"><div class=\"side\"><h2>Agreements FAQ<\/h2><p>Did not find your answer? Open a ticket and we will explain.<\/p><\/div><div class=\"faq\"><details><summary><span>Which document applies to my service?<\/span><\/summary><p>The General Terms, the Acceptable Use Policy and the Privacy Policy apply to everyone, then the agreement for the service you ordered: hosting, domains, servers, or design and programming.<\/p><\/details><details><summary><span>What if two documents conflict?<\/span><\/summary><p>A signed written agreement for your project comes first, then the service agreement, then the General Terms, then the policies.<\/p><\/details><details><summary><span>How will I know about changes?<\/span><\/summary><p>We email your registered address 14 days before any material change, and each document has a version number, date and change log.<\/p><\/details><details><summary><span>Where is the refund policy?<\/span><\/summary><p>In the Refund and Cancellation Policy, which covers every case: hosting, domains, servers and design.<\/p><\/details><\/div><\/div><div class=\"hyh-end\"><\/div><\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Version 2.0Updated: 4 October 20269 documents Agreements and Policies Every document governing your Hyyat Host services in one place, organized by service, each with a quick summary and numbered clauses. Browse documentsRefund policy New in version 2.0 All agreements rewritten in plain language with numbered clauses A new refund and cancellation policy covering every case [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"full-page-no-boxed.php","meta":{"inline_featured_image":false,"_templately_pack_id":"","_templately_imported_at":"","_templately_source":"","_templately_import_session_id":"","footnotes":""},"class_list":["post-12763","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.hyyat.com\/en\/wp-json\/wp\/v2\/pages\/12763","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hyyat.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.hyyat.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.hyyat.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hyyat.com\/en\/wp-json\/wp\/v2\/comments?post=12763"}],"version-history":[{"count":0,"href":"https:\/\/www.hyyat.com\/en\/wp-json\/wp\/v2\/pages\/12763\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.hyyat.com\/en\/wp-json\/wp\/v2\/media?parent=12763"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}