{"id":12761,"date":"2020-02-05T12:33:05","date_gmt":"2020-02-05T09:33:05","guid":{"rendered":"https:\/\/hyyat.com\/%d8%a7%d8%aa%d9%81%d8%a7%d9%82%d9%8a%d8%a9-%d8%a7%d8%b3%d8%aa%d8%ae%d8%af%d8%a7%d9%85-%d8%a7%d9%84%d8%ae%d8%af%d9%85%d8%a9\/"},"modified":"2026-10-04T13:24:34","modified_gmt":"2026-10-04T10:24:34","slug":"general-terms","status":"publish","type":"page","link":"https:\/\/www.hyyat.com\/en\/usage-agreements\/general-terms\/","title":{"rendered":"General Terms of Service"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"12761\" class=\"elementor elementor-12761 elementor-10767\">\n\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-de1fb6d elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"de1fb6d\" data-element_type=\"section\" 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.f:last-child{border-right:0}\n.hyh-en .cta:before{left:auto;right:-60px}\n.hyh-en .cta .acts{margin-left:0;margin-right:180px}\n.hyh-en .mq-t{animation-name:hyhmqen}\n@keyframes hyhmqen{from{transform:translateX(0)}to{transform:translateX(calc(-50% - 12px))}}\n.hyh-en .mq blockquote,.hyh-en .mq figcaption{unicode-bidi:plaintext}\n.hyh-en .about2 .hy-tldr{border-right:0!important;border-left:4px solid #1557b0!important;text-align:left}\n.hyh-en .faq summary:after{margin-left:12px}\n@media (max-width:1024px){.hyh-en .cta .acts{margin-right:0}}\n@media (max-width:640px){.hyh-en .hyh-dom select{flex:0 0 136px!important;width:136px!important;font-size:14px}.hyh-en .hyh-dom input[type=text]{flex:1 1 0;min-width:0}.hyh-en .hyh-sun{left:auto;right:-30px}.hyh-en .hyh-card{left:0}.hyh-en.hyh-facts .f{padding:16px 12px}}\n<\/style>\n<section class=\"hyh hyh-en hyh-hero\"><div class=\"w\"><div class=\"txt\"><div class=\"htm-meta\"><span>Version <b>2.0<\/b><\/span><span>Updated: 4 October 2026<\/span><span>15 sections \u00b7 59 clauses<\/span><\/div><h1>Hyyat Host General Terms of Service<\/h1><p class=\"lead\">The framework for your relationship with Hyyat Host across every service: your account, payments, communication, liability and disputes. Each service has its own agreement that completes these terms.<\/p><div class=\"acts\" style=\"display:flex;gap:12px;flex-wrap:wrap\"><a class=\"btn btn-o\" href=\"#terms\">Read the clauses<\/a><button type=\"button\" class=\"btn htm-pr\" onclick=\"window.print()\">Print or save as PDF<\/button><\/div><\/div><div class=\"hyh-vis\" style=\"min-height:0\"><div class=\"hlg-keys\"><b>In short<\/b><ul><li>Ordering any service means you accept these terms and that service's agreement.<\/li><li>Support tickets are the official channel for requests; WhatsApp is for questions and sales.<\/li><li>We do not suspend without notice except for serious violations or official orders; otherwise we warn you first.<\/li><li>Any change to the terms is emailed to you 14 days before it takes effect.<\/li><li>Saudi law governs, and the courts of Riyadh have jurisdiction.<\/li><\/ul><\/div><\/div><\/div><\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-7208c49 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"7208c49\" data-element_type=\"section\" data-e-type=\"section\" id=\"terms\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ad0843d\" data-id=\"ad0843d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d850875 elementor-widget elementor-widget-html\" data-id=\"d850875\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<section class=\"hyh hyh-en hyh-sec\"><div class=\"w\"><div class=\"htm\"><nav class=\"htm-toc\" aria-label=\"Document sections\"><b>Contents<\/b><ol><li><a href=\"#s-about\">Who we are and scope<\/a><\/li><li><a href=\"#s-accept\">Acceptance and eligibility<\/a><\/li><li><a href=\"#s-account\">Your account, data and security<\/a><\/li><li><a href=\"#s-contact\">Communication and official channels<\/a><\/li><li><a href=\"#s-payment\">Prices, invoices and payment<\/a><\/li><li><a href=\"#s-fees\">Handling fees<\/a><\/li><li><a href=\"#s-suspend\">Suspension<\/a><\/li><li><a href=\"#s-ip\">Content and intellectual property<\/a><\/li><li><a href=\"#s-warranty\">Warranty limits<\/a><\/li><li><a href=\"#s-liability\">Limitation of liability<\/a><\/li><li><a href=\"#s-indemnity\">Indemnity<\/a><\/li><li><a href=\"#s-force\">Force majeure<\/a><\/li><li><a href=\"#s-changes\">Changes to the terms<\/a><\/li><li><a href=\"#s-law\">Governing law and disputes<\/a><\/li><li><a href=\"#s-misc\">General provisions<\/a><\/li><\/ol><\/nav><div class=\"htm-art\"><article class=\"htm-s\" id=\"s-about\"><header><span>1<\/span><h2>Who we are and scope<\/h2><\/header><p class=\"htm-sum\"><b>In short:<\/b><span>These terms are the umbrella; each service agreement adds its details.<\/span><\/p><ol><li id=\"t1-1\"><a href=\"#t1-1\" aria-label=\"Link to clause 1.1\">1.1<\/a><span><strong>Hyyat Host<\/strong> is a brand providing web hosting, domain registration, servers, and website design and development, based in Riyadh, Saudi Arabia. In these documents it is called \"Hyyat Host\" or \"we\", and the account holder is called \"the client\" or \"you\".<\/span><\/li><li id=\"t1-2\"><a href=\"#t1-2\" aria-label=\"Link to clause 1.2\">1.2<\/a><span>These terms apply to every service and product you order from Hyyat Host, through hyyat.com, the client area at hyyatdomain.com or any official channel of ours.<\/span><\/li><li id=\"t1-3\"><a href=\"#t1-3\" aria-label=\"Link to clause 1.3\">1.3<\/a><span>These terms are completed by the following documents, which together form one agreement: the <a href=\"https:\/\/www.hyyat.com\/en\/usage-agreements\/acceptable-use-policy\/\">Acceptable Use Policy<\/a>, the <a href=\"https:\/\/www.hyyat.com\/en\/fair-consumption-policy\/\">Fair Use Policy<\/a>, the <a href=\"https:\/\/www.hyyat.com\/en\/refund-policy\/\">Refund and Cancellation Policy<\/a>, the <a href=\"https:\/\/www.hyyat.com\/en\/privacy-policy\/\">Privacy Policy<\/a>, and the agreement for the service you order: <a href=\"https:\/\/www.hyyat.com\/en\/usage-agreements\/hosting-agreement\/\">hosting<\/a>, <a href=\"https:\/\/www.hyyat.com\/en\/usage-agreements\/domain-agreement\/\">domains<\/a>, <a href=\"https:\/\/www.hyyat.com\/en\/usage-agreements\/server-agreement\/\">servers<\/a> or <a href=\"https:\/\/www.hyyat.com\/en\/terms\/\">design and programming<\/a>.<\/span><\/li><li id=\"t1-4\"><a href=\"#t1-4\" aria-label=\"Link to clause 1.4\">1.4<\/a><span>In case of conflict, the order of precedence is: a signed written agreement for a specific project or service, then the service agreement, then these general terms, then the policies.<\/span><\/li><\/ol><\/article><article class=\"htm-s\" id=\"s-accept\"><header><span>2<\/span><h2>Acceptance and eligibility<\/h2><\/header><p class=\"htm-sum\"><b>In short:<\/b><span>Ordering or using a service means you accept the terms, and you must be able to contract.<\/span><\/p><ol><li id=\"t2-1\"><a href=\"#t2-1\" aria-label=\"Link to clause 2.1\">2.1<\/a><span>Completing an order, paying an invoice or using a service counts as acceptance of these terms in the version published at that time.<\/span><\/li><li id=\"t2-2\"><a href=\"#t2-2\" aria-label=\"Link to clause 2.2\">2.2<\/a><span>The client must be at least 18 and legally able to contract. If you order on behalf of an organization, you confirm you are authorized to bind it to these terms.<\/span><\/li><li id=\"t2-3\"><a href=\"#t2-3\" aria-label=\"Link to clause 2.3\">2.3<\/a><span>If you do not agree with any of these terms, do not order or use the service.<\/span><\/li><\/ol><\/article><article class=\"htm-s\" id=\"s-account\"><header><span>3<\/span><h2>Your account, data and security<\/h2><\/header><p class=\"htm-sum\"><b>In short:<\/b><span>Your details must be correct and current, and you are responsible for protecting your login.<\/span><\/p><ol><li id=\"t3-1\"><a href=\"#t3-1\" aria-label=\"Link to clause 3.1\">3.1<\/a><span>You must provide correct and complete details when registering, including name, email, mobile number and address, and update them when they change. Invoices and alerts are sent to them.<\/span><\/li><li id=\"t3-2\"><a href=\"#t3-2\" aria-label=\"Link to clause 3.2\">3.2<\/a><span>We may request proof of identity or of payment-method ownership when in doubt, and hold activation until verification is complete.<\/span><\/li><li id=\"t3-3\"><a href=\"#t3-3\" aria-label=\"Link to clause 3.3\">3.3<\/a><span>You are responsible for keeping your account and service passwords confidential, and for everything done with them. We recommend enabling two-factor authentication where available.<\/span><\/li><li id=\"t3-4\"><a href=\"#t3-4\" aria-label=\"Link to clause 3.4\">3.4<\/a><span>Tell us immediately via a ticket about any unauthorized use of your account. We are not liable for damage caused by your disclosure or careless handling of your login details.<\/span><\/li><li id=\"t3-5\"><a href=\"#t3-5\" aria-label=\"Link to clause 3.5\">3.5<\/a><span>The registered account holder is the recognized owner of the services linked to the account. We handle account requests only with them or with someone they authorize in writing through the account.<\/span><\/li><\/ol><\/article><article class=\"htm-s\" id=\"s-contact\"><header><span>4<\/span><h2>Communication and official channels<\/h2><\/header><p class=\"htm-sum\"><b>In short:<\/b><span>Official requests by ticket, questions by WhatsApp, notices to your registered email.<\/span><\/p><ol><li id=\"t4-1\"><a href=\"#t4-1\" aria-label=\"Link to clause 4.1\">4.1<\/a><span>Support tickets in the client area are the official channel for technical support, billing, cancellation, refunds and any request that needs a record.<\/span><\/li><li id=\"t4-2\"><a href=\"#t4-2\" aria-label=\"Link to clause 4.2\">4.2<\/a><span>WhatsApp and other channels are for questions, sales and follow-up. Anything agreed there becomes binding once confirmed by a ticket or an invoice.<\/span><\/li><li id=\"t4-3\"><a href=\"#t4-3\" aria-label=\"Link to clause 4.3\">4.3<\/a><span>We send official notices (invoices, alerts, changes to terms and suspension notices) to the email registered in your account, and they are considered received once sent there.<\/span><\/li><li id=\"t4-4\"><a href=\"#t4-4\" aria-label=\"Link to clause 4.4\">4.4<\/a><span>Tasks that need a person (such as confirming manual payments or manual activation) are handled during official working hours; anything arriving outside them or on official holidays is handled on the next working day.<\/span><\/li><li id=\"t4-5\"><a href=\"#t4-5\" aria-label=\"Link to clause 4.5\">4.5<\/a><span>We expect respectful dealings with our team. Repeated abuse or threats justify ending the relationship under the termination terms.<\/span><\/li><\/ol><\/article><article class=\"htm-s\" id=\"s-payment\"><header><span>5<\/span><h2>Prices, invoices and payment<\/h2><\/header><p class=\"htm-sum\"><b>In short:<\/b><span>You pay in advance for each term, at the price shown on the service page when you order.<\/span><\/p><ol><li id=\"t5-1\"><a href=\"#t5-1\" aria-label=\"Link to clause 5.1\">5.1<\/a><span>Prices are shown in US dollars; amounts in Saudi riyals are approximate, at the exchange rate in the client area when the invoice is issued.<\/span><\/li><li id=\"t5-2\"><a href=\"#t5-2\" aria-label=\"Link to clause 5.2\">5.2<\/a><span>Services are paid in advance for the chosen billing term (monthly, yearly or other, depending on the service), and are not activated before payment is confirmed unless stated otherwise.<\/span><\/li><li id=\"t5-3\"><a href=\"#t5-3\" aria-label=\"Link to clause 5.3\">5.3<\/a><span>Payments by Mada, Visa and Mastercard are usually confirmed automatically; some payments need manual confirmation by our accounts team during working hours.<\/span><\/li><li id=\"t5-4\"><a href=\"#t5-4\" aria-label=\"Link to clause 5.4\">5.4<\/a><span>Renewal invoices are issued before the due date, with timing that varies by service. Each service agreement sets the suspension and deletion dates for non-payment.<\/span><\/li><li id=\"t5-5\"><a href=\"#t5-5\" aria-label=\"Link to clause 5.5\">5.5<\/a><span>We may change service prices; changes apply from the next renewal after we notify you and never affect a period already paid for.<\/span><\/li><li id=\"t5-6\"><a href=\"#t5-6\" aria-label=\"Link to clause 5.6\">5.6<\/a><span>A payment is not complete if it is reversed or charged back. In that case we may suspend the related services until the amount is settled.<\/span><\/li><\/ol><\/article><article class=\"htm-s\" id=\"s-fees\"><header><span>6<\/span><h2>Handling fees<\/h2><\/header><p class=\"htm-sum\"><b>In short:<\/b><span>Clear, limited fees for extra work caused by an account, instead of open-ended penalties.<\/span><\/p><ol><li id=\"t6-1\"><a href=\"#t6-1\" aria-label=\"Link to clause 6.1\">6.1<\/a><span>Some extra work caused by an account has published handling fees, and we tell you before doing it whenever possible:<\/span><\/li><li id=\"t6-2\"><a href=\"#t6-2\" aria-label=\"Link to clause 6.2\">6.2<\/a><span><strong>Removing an IP address from blacklists<\/strong> when the listing was caused by activity from the client's account: USD 50 per case.<\/span><\/li><li id=\"t6-3\"><a href=\"#t6-3\" aria-label=\"Link to clause 6.3\">6.3<\/a><span><strong>Extracting a backup<\/strong> larger than 1 GB at the client's request: based on size and effort, after you approve the amount.<\/span><\/li><li id=\"t6-4\"><a href=\"#t6-4\" aria-label=\"Link to clause 6.4\">6.4<\/a><span><strong>Manual migration<\/strong> of sites from our servers to another provider, or <strong>support for client software<\/strong> outside the service scope: by prior quote that you approve.<\/span><\/li><li id=\"t6-5\"><a href=\"#t6-5\" aria-label=\"Link to clause 6.5\">6.5<\/a><span>We charge no fees or penalties other than those listed here, in the service agreement or on its page.<\/span><\/li><\/ol><\/article><article class=\"htm-s\" id=\"s-suspend\"><header><span>7<\/span><h2>Suspension<\/h2><\/header><p class=\"htm-sum\"><b>In short:<\/b><span>As a rule we notify you and give you time; immediate suspension is for serious cases only.<\/span><\/p><ol><li id=\"t7-1\"><a href=\"#t7-1\" aria-label=\"Link to clause 7.1\">7.1<\/a><span>When terms or policies are breached, we send a notice explaining the issue with a reasonable period to fix it, then suspend the service if it is not fixed.<\/span><\/li><li id=\"t7-2\"><a href=\"#t7-2\" aria-label=\"Link to clause 7.2\">7.2<\/a><span>We may suspend immediately without prior notice in serious cases: malware, phishing, spam, denial-of-service attacks, unlawful content, anything threatening the server or other clients, or at an official request. We notify you right after.<\/span><\/li><li id=\"t7-3\"><a href=\"#t7-3\" aria-label=\"Link to clause 7.3\">7.3<\/a><span>The suspension is lifted once the cause is fixed and any dues are paid.<\/span><\/li><li id=\"t7-4\"><a href=\"#t7-4\" aria-label=\"Link to clause 7.4\">7.4<\/a><span>A suspension neither pauses nor extends the subscription term.<\/span><\/li><\/ol><\/article><article class=\"htm-s\" id=\"s-ip\"><header><span>8<\/span><h2>Content and intellectual property<\/h2><\/header><p class=\"htm-sum\"><b>In short:<\/b><span>Your content is yours and your responsibility; our site content is ours.<\/span><\/p><ol><li id=\"t8-1\"><a href=\"#t8-1\" aria-label=\"Link to clause 8.1\">8.1<\/a><span>Everything you upload or store on our services, including text, images, data and software, remains yours, and you alone are responsible for its legality and for others' rights in it.<\/span><\/li><li id=\"t8-2\"><a href=\"#t8-2\" aria-label=\"Link to clause 8.2\">8.2<\/a><span>You grant us a limited right to store, copy and move your content only as needed to provide the service, such as taking backups and migrating sites.<\/span><\/li><li id=\"t8-3\"><a href=\"#t8-3\" aria-label=\"Link to clause 8.3\">8.3<\/a><span>The content, designs, logos and text of the Hyyat Host website belong to Hyyat Host and may not be copied or used without written permission.<\/span><\/li><li id=\"t8-4\"><a href=\"#t8-4\" aria-label=\"Link to clause 8.4\">8.4<\/a><span>We do not review client content in advance, but we may block or remove any content that breaches the <a href=\"https:\/\/www.hyyat.com\/en\/usage-agreements\/acceptable-use-policy\/\">Acceptable Use Policy<\/a> or the law.<\/span><\/li><\/ol><\/article><article class=\"htm-s\" id=\"s-warranty\"><header><span>9<\/span><h2>Warranty limits<\/h2><\/header><p class=\"htm-sum\"><b>In short:<\/b><span>We apply full professional care, but no online service is completely free of interruptions.<\/span><\/p><ol><li id=\"t9-1\"><a href=\"#t9-1\" aria-label=\"Link to clause 9.1\">9.1<\/a><span>We provide our services with ordinary professional care and work to keep them available, stable and secure.<\/span><\/li><li id=\"t9-2\"><a href=\"#t9-2\" aria-label=\"Link to clause 9.2\">9.2<\/a><span>We do not guarantee that a service will be entirely free of interruptions or errors, or fit a particular purpose not agreed in writing.<\/span><\/li><li id=\"t9-3\"><a href=\"#t9-3\" aria-label=\"Link to clause 9.3\">9.3<\/a><span>We do not guarantee third-party services that we resell or rely on (such as domain registries, data centers and license providers), and we follow up with them on your behalf.<\/span><\/li><li id=\"t9-4\"><a href=\"#t9-4\" aria-label=\"Link to clause 9.4\">9.4<\/a><span>Software and scripts offered in control panels are provided as released by their makers, and their programming support comes from those sources.<\/span><\/li><\/ol><\/article><article class=\"htm-s\" id=\"s-liability\"><header><span>10<\/span><h2>Limitation of liability<\/h2><\/header><p class=\"htm-sum\"><b>In short:<\/b><span>Our liability is capped at what you paid, and excludes indirect losses.<\/span><\/p><ol><li id=\"t10-1\"><a href=\"#t10-1\" aria-label=\"Link to clause 10.1\">10.1<\/a><span>Hyyat Host is not liable for indirect or consequential damages, including loss of profit, loss of data, business interruption or reputational harm, whatever the cause.<\/span><\/li><li id=\"t10-2\"><a href=\"#t10-2\" aria-label=\"Link to clause 10.2\">10.2<\/a><span>In all cases, Hyyat Host's total liability for any claim does not exceed what the client actually paid for the affected service during the three months before the claim.<\/span><\/li><li id=\"t10-3\"><a href=\"#t10-3\" aria-label=\"Link to clause 10.3\">10.3<\/a><span>The client alone is responsible for keeping independent backups of their data and content. Any backups we take are an extra help and do not transfer responsibility for your data to us.<\/span><\/li><li id=\"t10-4\"><a href=\"#t10-4\" aria-label=\"Link to clause 10.4\">10.4<\/a><span>These limits do not exclude liability that cannot legally be limited, such as fraud or deliberate gross misconduct.<\/span><\/li><\/ol><\/article><article class=\"htm-s\" id=\"s-indemnity\"><header><span>11<\/span><h2>Indemnity<\/h2><\/header><p class=\"htm-sum\"><b>In short:<\/b><span>If your breach leads to a claim against us, you bear its consequences.<\/span><\/p><ol><li id=\"t11-1\"><a href=\"#t11-1\" aria-label=\"Link to clause 11.1\">11.1<\/a><span>The client shall indemnify Hyyat Host and its staff against any claim, lawsuit, fine or reasonable cost, including legal fees, arising from the client's content, use of the service, or breach of these terms or the law.<\/span><\/li><li id=\"t11-2\"><a href=\"#t11-2\" aria-label=\"Link to clause 11.2\">11.2<\/a><span>We will notify you of any such claim as soon as we learn of it and cooperate with you reasonably.<\/span><\/li><\/ol><\/article><article class=\"htm-s\" id=\"s-force\"><header><span>12<\/span><h2>Force majeure<\/h2><\/header><p class=\"htm-sum\"><b>In short:<\/b><span>Neither party is held responsible for events beyond its control.<\/span><\/p><ol><li id=\"t12-1\"><a href=\"#t12-1\" aria-label=\"Link to clause 12.1\">12.1<\/a><span>Neither party is in breach if performance is delayed or prevented by circumstances beyond its control, such as natural disasters, fires, power or public network outages, large-scale cyberattacks, failures of data centers or service providers, and government decisions.<\/span><\/li><li id=\"t12-2\"><a href=\"#t12-2\" aria-label=\"Link to clause 12.2\">12.2<\/a><span>The affected party must notify the other and make reasonable efforts to limit the impact and resume performance as soon as possible.<\/span><\/li><\/ol><\/article><article class=\"htm-s\" id=\"s-changes\"><header><span>13<\/span><h2>Changes to the terms<\/h2><\/header><p class=\"htm-sum\"><b>In short:<\/b><span>No sudden changes: we notify you 14 days ahead.<\/span><\/p><ol><li id=\"t13-1\"><a href=\"#t13-1\" aria-label=\"Link to clause 13.1\">13.1<\/a><span>Hyyat Host may amend these terms or any agreement or policy, and publishes each new version with its date, number and change log.<\/span><\/li><li id=\"t13-2\"><a href=\"#t13-2\" aria-label=\"Link to clause 13.2\">13.2<\/a><span>We email notice of material changes to your registered address at least 14 days before they take effect. Continuing to use the service afterwards counts as acceptance, and before they take effect you may cancel under the <a href=\"https:\/\/www.hyyat.com\/en\/refund-policy\/\">Refund and Cancellation Policy<\/a>.<\/span><\/li><li id=\"t13-3\"><a href=\"#t13-3\" aria-label=\"Link to clause 13.3\">13.3<\/a><span>Changes required by law, official authorities or domain registries take effect from their effective date.<\/span><\/li><\/ol><\/article><article class=\"htm-s\" id=\"s-law\"><header><span>14<\/span><h2>Governing law and disputes<\/h2><\/header><p class=\"htm-sum\"><b>In short:<\/b><span>We start with an amicable solution, then the courts of Riyadh.<\/span><\/p><ol><li id=\"t14-1\"><a href=\"#t14-1\" aria-label=\"Link to clause 14.1\">14.1<\/a><span>These terms and all related agreements and policies are governed by and interpreted under the laws of the Kingdom of Saudi Arabia.<\/span><\/li><li id=\"t14-2\"><a href=\"#t14-2\" aria-label=\"Link to clause 14.2\">14.2<\/a><span>Both parties will try to resolve any dispute amicably through an official ticket, which we answer within 15 days.<\/span><\/li><li id=\"t14-3\"><a href=\"#t14-3\" aria-label=\"Link to clause 14.3\">14.3<\/a><span>If an amicable solution is not reached, the courts of Riyadh have jurisdiction over the dispute.<\/span><\/li><\/ol><\/article><article class=\"htm-s\" id=\"s-misc\"><header><span>15<\/span><h2>General provisions<\/h2><\/header><p class=\"htm-sum\"><b>In short:<\/b><span>Clauses that keep the agreement coherent.<\/span><\/p><ol><li id=\"t15-1\"><a href=\"#t15-1\" aria-label=\"Link to clause 15.1\">15.1<\/a><span>If any clause is invalid or unenforceable, the rest remain in force, and the invalid clause is applied in the closest lawful form that achieves its purpose.<\/span><\/li><li id=\"t15-2\"><a href=\"#t15-2\" aria-label=\"Link to clause 15.2\">15.2<\/a><span>Failure by either party to enforce a right at any time does not waive it.<\/span><\/li><li id=\"t15-3\"><a href=\"#t15-3\" aria-label=\"Link to clause 15.3\">15.3<\/a><span>The client may not assign a service or account to another person except by request through a ticket and with our approval; ownership transfers once the new owner's details are updated.<\/span><\/li><li id=\"t15-4\"><a href=\"#t15-4\" aria-label=\"Link to clause 15.4\">15.4<\/a><span>These terms do not create a partnership, agency or employment relationship between the parties.<\/span><\/li><li id=\"t15-5\"><a href=\"#t15-5\" aria-label=\"Link to clause 15.5\">15.5<\/a><span>The Arabic text prevails over any translation.<\/span><\/li><\/ol><\/article><\/div><\/div><\/div><\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-aaf000a elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"aaf000a\" data-element_type=\"section\" data-e-type=\"section\" id=\"related\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-44229c3\" data-id=\"44229c3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-eacd137 elementor-widget elementor-widget-html\" data-id=\"eacd137\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<section class=\"hyh hyh-en hyh-sec\"><div class=\"w\"><div class=\"hd hd-c\"><h2>Other agreements and policies<\/h2><p>This document is part of the Hyyat Host agreements; here are the others.<\/p><\/div><div class=\"hlg-cards\"><a href=\"https:\/\/www.hyyat.com\/en\/usage-agreements\/acceptable-use-policy\/\" class=\"new\"><i><svg width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#1557b0\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M14 3H6v18h12V7z\"\/><path d=\"M14 3v4h4M9 13h6M9 17h4\"\/><\/svg><\/i><b>Acceptable Use Policy<\/b><small>What is allowed on our services, and reporting abuse<\/small><em>New<\/em><\/a><a href=\"https:\/\/www.hyyat.com\/en\/usage-agreements\/hosting-agreement\/\"><i><svg width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#1557b0\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M14 3H6v18h12V7z\"\/><path d=\"M14 3v4h4M9 13h6M9 17h4\"\/><\/svg><\/i><b>Hosting Agreement<\/b><small>Resources, backups, renewal, migration and cancellation<\/small><em>Read<\/em><\/a><a href=\"https:\/\/www.hyyat.com\/en\/usage-agreements\/domain-agreement\/\"><i><svg width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#1557b0\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M14 3H6v18h12V7z\"\/><path d=\"M14 3v4h4M9 13h6M9 17h4\"\/><\/svg><\/i><b>Domain Registration Agreement<\/b><small>Registration, Saudi domains, renewal and transfers<\/small><em>Read<\/em><\/a><a href=\"https:\/\/www.hyyat.com\/en\/usage-agreements\/server-agreement\/\"><i><svg width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#1557b0\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M14 3H6v18h12V7z\"\/><path d=\"M14 3v4h4M9 13h6M9 17h4\"\/><\/svg><\/i><b>Server and Managed Services Agreement<\/b><small>VPS, dedicated, management, Storage Box and backups<\/small><em>Read<\/em><\/a><a href=\"https:\/\/www.hyyat.com\/en\/refund-policy\/\" class=\"new\"><i><svg width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#1557b0\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M14 3H6v18h12V7z\"\/><path d=\"M14 3v4h4M9 13h6M9 17h4\"\/><\/svg><\/i><b>Refund and Cancellation Policy<\/b><small>When you get a refund and how to cancel<\/small><em>New<\/em><\/a><a href=\"https:\/\/www.hyyat.com\/en\/privacy-policy\/\"><i><svg width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#1557b0\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M14 3H6v18h12V7z\"\/><path d=\"M14 3v4h4M9 13h6M9 17h4\"\/><\/svg><\/i><b>Privacy Policy<\/b><small>How we collect and protect your data, and your rights<\/small><em>Read<\/em><\/a><a href=\"https:\/\/www.hyyat.com\/en\/fair-consumption-policy\/\"><i><svg width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#1557b0\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M14 3H6v18h12V7z\"\/><path d=\"M14 3v4h4M9 13h6M9 17h4\"\/><\/svg><\/i><b>Fair Use Policy<\/b><small>Resource and file limits on shared hosting<\/small><em>Read<\/em><\/a><a href=\"https:\/\/www.hyyat.com\/en\/terms\/\"><i><svg width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#1557b0\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M14 3H6v18h12V7z\"\/><path d=\"M14 3v4h4M9 13h6M9 17h4\"\/><\/svg><\/i><b>Design and Programming Terms<\/b><small>Ordering, payments, acceptance, warranty and ownership<\/small><em>Read<\/em><\/a><\/div><\/div><\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-027c51c elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"027c51c\" data-element_type=\"section\" data-e-type=\"section\" id=\"faq\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b406e0e\" data-id=\"b406e0e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-eb9555b elementor-widget elementor-widget-html\" data-id=\"eb9555b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<section class=\"hyh hyh-en hyh-sec\"><div class=\"w two\"><div class=\"side\"><h2>Frequently asked questions<\/h2><p>Did not find your answer? Open a ticket and we will explain.<\/p><\/div><div class=\"faq\"><details><summary><span>What is the official channel for my requests?<\/span><\/summary><p>Support tickets in the client area are the official channel for support, billing, cancellation and refunds. WhatsApp is for questions and sales, and anything agreed there is confirmed by a ticket or an invoice.<\/p><\/details><details><summary><span>Can my service be suspended without notice?<\/span><\/summary><p>As a rule we notify you and give you time to fix the issue. Immediate suspension is only for serious cases such as malware, phishing, spam and attacks, or official orders, and we notify you right after.<\/p><\/details><details><summary><span>Are there penalties?<\/span><\/summary><p>There are no open-ended penalties. There are limited, published handling fees, such as USD 50 to remove an IP from blacklists due to activity from your account, and any other extra work by a quote you approve first.<\/p><\/details><details><summary><span>How will I know about changes to the terms?<\/span><\/summary><p>We email your registered address at least 14 days before any material change takes effect, and publish the version number, date and change log at the bottom of each document.<\/p><\/details><details><summary><span>What is Hyyat Host's liability limit?<\/span><\/summary><p>It does not exceed what you paid for the affected service in the previous three months, and excludes indirect damages and data loss. That is why we always advise keeping an independent backup.<\/p><\/details><\/div><\/div><\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-db0b489 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"db0b489\" data-element_type=\"section\" data-e-type=\"section\" id=\"changelog\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c23539b\" data-id=\"c23539b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7918e53 elementor-widget elementor-widget-html\" data-id=\"7918e53\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<section class=\"hyh hyh-en hyh-sec\"><div class=\"w\"><div class=\"hlg-log\"><b>Change log:<\/b> Version 2.0 (4 October 2026) \u2014 Full rewrite in plain language with numbered clauses, aligned with the other agreements and policies and updated to match current services. The Arabic text prevails over translations.<\/div><div class=\"hlg-info\"><div><b>Official requests<\/b>Through <a href=\"https:\/\/www.hyyatdomain.com\/submitticket.php\" target=\"_blank\" rel=\"noopener\">support tickets<\/a> in the client area.<\/div><div><b>Questions and sales<\/b><a href=\"https:\/\/wa.me\/966509683461\" target=\"_blank\" rel=\"noopener\">WhatsApp<\/a>; anything agreed is confirmed by ticket.<\/div><div><b>Hyyat Host<\/b>Riyadh, Saudi Arabia<\/div><\/div><\/div><div class=\"hyh-end\"><\/div><\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Version 2.0Updated: 4 October 202615 sections \u00b7 59 clauses Hyyat Host General Terms of Service The framework for your relationship with Hyyat Host across every service: your account, payments, communication, liability and disputes. Each service has its own agreement that completes these terms. Read the clauses In short Ordering any service means you accept these [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":12763,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"full-page-no-boxed.php","meta":{"inline_featured_image":false,"_templately_pack_id":"","_templately_imported_at":"","_templately_source":"","_templately_import_session_id":"","footnotes":""},"class_list":["post-12761","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.hyyat.com\/en\/wp-json\/wp\/v2\/pages\/12761","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hyyat.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.hyyat.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.hyyat.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hyyat.com\/en\/wp-json\/wp\/v2\/comments?post=12761"}],"version-history":[{"count":0,"href":"https:\/\/www.hyyat.com\/en\/wp-json\/wp\/v2\/pages\/12761\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/www.hyyat.com\/en\/wp-json\/wp\/v2\/pages\/12763"}],"wp:attachment":[{"href":"https:\/\/www.hyyat.com\/en\/wp-json\/wp\/v2\/media?parent=12761"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}