{"id":18643,"date":"2026-10-08T00:01:06","date_gmt":"2026-10-07T21:01:06","guid":{"rendered":"https:\/\/www.hyyat.com\/knowledgebase\/invite-users-client-area\/"},"modified":"2026-10-08T00:07:26","modified_gmt":"2026-10-07T21:07:26","password":"","slug":"invite-users-client-area","status":"publish","type":"docs","link":"https:\/\/www.hyyat.com\/en\/knowledgebase\/invite-users-client-area\/","title":{"rendered":"How to Invite Users and Manage Permissions"},"content":{"rendered":"<div class=\"hy-tldr\" style=\"background:#f6f7fb;border-left:4px solid #d83954;border-radius:10px;padding:14px 18px;margin:0 0 20px;line-height:1.9\"><strong>In short:<\/strong> You can add someone to manage your account with you, such as a designer or accountant, without sharing your password. From Hello \u2192 User Management, enter their email under &#8220;Invite New User&#8221;, choose &#8220;All Permissions&#8221; or &#8220;Choose Permissions&#8221;, then &#8220;Send Invite&#8221;. They accept from their email and log in with their own login.<\/div>\n<div class=\"hy-vid\" style=\"margin:0 0 22px\">\n<p><strong>Short video (23 seconds)<\/strong><\/p>\n<div style=\"width: 1280px;\" class=\"wp-video\"><video class=\"wp-video-shortcode\" id=\"video-18643-1\" width=\"1280\" height=\"720\" poster=\"https:\/\/www.hyyat.com\/zasogooh\/2026\/10\/acc-users-en-poster.jpg\" preload=\"none\" controls=\"controls\"><source type=\"video\/mp4\" src=\"https:\/\/www.hyyat.com\/zasogooh\/2026\/10\/acc-users-en.mp4?_=1\" \/><a href=\"https:\/\/www.hyyat.com\/zasogooh\/2026\/10\/acc-users-en.mp4\">https:\/\/www.hyyat.com\/zasogooh\/2026\/10\/acc-users-en.mp4<\/a><\/video><\/div><\/div>\n<p>Each user logs in with their own email and password and sees only what you allow. You can change their permissions or remove access at any time. The account owner always has full permissions.<\/p>\n<h2>How to invite a user<\/h2>\n<ol>\n<li>Log in, and from the <strong>Hello<\/strong> menu choose <strong>User Management<\/strong>, or <a href=\"https:\/\/www.hyyatdomain.com\/index.php?rp=\/account\/users&#038;language=english\" target=\"_blank\" rel=\"noopener\">open it directly<\/a>.<\/li>\n<\/ol>\n<p><img loading=\"lazy\" class=\"alignnone hy-dcimg\" src=\"https:\/\/www.hyyat.com\/zasogooh\/hyyat-kb-img\/account\/acc-users-1-en.svg\" alt=\"The Hello menu with User Management\" width=\"860\" height=\"520\" loading=\"lazy\" decoding=\"async\" \/><\/p>\n<ol>\n<li>Under <strong>Invite New User<\/strong>, enter the person&#8217;s email.<\/li>\n<li>Choose <strong>All Permissions<\/strong> for a partner who manages everything, or <strong>Choose Permissions<\/strong> and tick only what they need.<\/li>\n<li>Click <strong>Send Invite<\/strong>. They receive an email with a link to accept and set their password.<\/li>\n<\/ol>\n<p><img loading=\"lazy\" class=\"alignnone hy-dcimg\" src=\"https:\/\/www.hyyat.com\/zasogooh\/hyyat-kb-img\/account\/acc-users-2-en.svg\" alt=\"User Management page with the invite form and permissions\" width=\"860\" height=\"560\" loading=\"lazy\" decoding=\"async\" \/><\/p>\n<h2>Available permissions<\/h2>\n<table style=\"width:100%;border-collapse:collapse;margin:12px 0 20px\">\n<tr>\n<th style=\"border:1px solid #e3eaf3;padding:10px 12px;vertical-align:top;background:#f1f5fb;font-weight:700\">Permission<\/th>\n<th style=\"border:1px solid #e3eaf3;padding:10px 12px;vertical-align:top;background:#f1f5fb;font-weight:700\">Allows<\/th>\n<\/tr>\n<tr>\n<td style=\"border:1px solid #e3eaf3;padding:10px 12px;vertical-align:top\">Profile<\/td>\n<td style=\"border:1px solid #e3eaf3;padding:10px 12px;vertical-align:top\">Access and modify the client profile<\/td>\n<\/tr>\n<tr>\n<td style=\"border:1px solid #e3eaf3;padding:10px 12px;vertical-align:top\">Contacts<\/td>\n<td style=\"border:1px solid #e3eaf3;padding:10px 12px;vertical-align:top\">Access and manage contacts<\/td>\n<\/tr>\n<tr>\n<td style=\"border:1px solid #e3eaf3;padding:10px 12px;vertical-align:top\">Products<\/td>\n<td style=\"border:1px solid #e3eaf3;padding:10px 12px;vertical-align:top\">View products and addons, reset passwords, and single sign-on into services<\/td>\n<\/tr>\n<tr>\n<td style=\"border:1px solid #e3eaf3;padding:10px 12px;vertical-align:top\">Domains<\/td>\n<td style=\"border:1px solid #e3eaf3;padding:10px 12px;vertical-align:top\">View domains, and manage them such as nameservers, contacts and transfers<\/td>\n<\/tr>\n<tr>\n<td style=\"border:1px solid #e3eaf3;padding:10px 12px;vertical-align:top\">Invoices and quotes<\/td>\n<td style=\"border:1px solid #e3eaf3;padding:10px 12px;vertical-align:top\">View and pay invoices, view and accept quotes<\/td>\n<\/tr>\n<tr>\n<td style=\"border:1px solid #e3eaf3;padding:10px 12px;vertical-align:top\">Tickets<\/td>\n<td style=\"border:1px solid #e3eaf3;padding:10px 12px;vertical-align:top\">Open, reply to and manage support tickets<\/td>\n<\/tr>\n<tr>\n<td style=\"border:1px solid #e3eaf3;padding:10px 12px;vertical-align:top\">Emails and orders<\/td>\n<td style=\"border:1px solid #e3eaf3;padding:10px 12px;vertical-align:top\">View email history, and place new orders<\/td>\n<\/tr>\n<\/table>\n<p>To manage a user later, click <strong>Manage Permissions<\/strong> next to them, or <strong>Remove Access<\/strong> to stop their access. Invites not yet accepted appear under <strong>Pending Invites<\/strong>, where you can resend or cancel them.<\/p>\n<h2>Examples: which permissions for whom?<\/h2>\n<table style=\"width:100%;border-collapse:collapse;margin:12px 0 20px\">\n<tr>\n<th style=\"border:1px solid #e3eaf3;padding:10px 12px;vertical-align:top;background:#f1f5fb;font-weight:700\">Person<\/th>\n<th style=\"border:1px solid #e3eaf3;padding:10px 12px;vertical-align:top;background:#f1f5fb;font-weight:700\">Suggested permissions<\/th>\n<\/tr>\n<tr>\n<td style=\"border:1px solid #e3eaf3;padding:10px 12px;vertical-align:top\">Your web designer or developer<\/td>\n<td style=\"border:1px solid #e3eaf3;padding:10px 12px;vertical-align:top\">Products and services (for cPanel access) and tickets. Add domains if they need to change nameservers.<\/td>\n<\/tr>\n<tr>\n<td style=\"border:1px solid #e3eaf3;padding:10px 12px;vertical-align:top\">Your accountant<\/td>\n<td style=\"border:1px solid #e3eaf3;padding:10px 12px;vertical-align:top\">Invoices and quotes only.<\/td>\n<\/tr>\n<tr>\n<td style=\"border:1px solid #e3eaf3;padding:10px 12px;vertical-align:top\">A business partner<\/td>\n<td style=\"border:1px solid #e3eaf3;padding:10px 12px;vertical-align:top\">All permissions.<\/td>\n<\/tr>\n<tr>\n<td style=\"border:1px solid #e3eaf3;padding:10px 12px;vertical-align:top\">Your own support staff<\/td>\n<td style=\"border:1px solid #e3eaf3;padding:10px 12px;vertical-align:top\">Tickets, and viewing products and services.<\/td>\n<\/tr>\n<\/table>\n<p>The rule: give each person only what they need for their work, and remove access when the work is done. Everything a user does is recorded under their name, so you know who made each change.<\/p>\n<h2>User or contact?<\/h2>\n<p><img loading=\"lazy\" class=\"alignnone hy-dcimg\" src=\"https:\/\/www.hyyat.com\/zasogooh\/hyyat-kb-img\/account\/acc-users-3-en.svg\" alt=\"Difference between a user and a contact\" width=\"860\" height=\"260\" loading=\"lazy\" decoding=\"async\" \/><\/p>\n<p>A <strong>user<\/strong> logs in and manages what you allow. A <strong>contact<\/strong> under &#8220;Contacts&#8221; does not log in; it only receives the emails you choose, such as invoices or ticket notifications. Use a contact for an accountant who only needs invoice copies.<\/p>\n<h2>FAQ<\/h2>\n<h3>Can the user see my password?<\/h3>\n<p>No. Each user has their own password.<\/p>\n<h3>The invitee already has an account with us.<\/h3>\n<p>They accept with the same email and can switch between accounts using &#8220;Switch Account&#8221;.<\/p>\n<h3>The invite did not arrive.<\/h3>\n<p>Ask them to check spam, then resend it from &#8220;Pending Invites&#8221;.<\/p>\n<h3>Can I transfer account ownership to a user?<\/h3>\n<p>Open a <a href=\"https:\/\/www.hyyat.com\/en\/knowledgebase\/open-support-ticket\/\">support ticket<\/a> from the account owner&#8217;s email.<\/p>\n<div class=\"hy-rel\" style=\"border:1.5px solid #e3eaf3;border-radius:14px;padding:14px 18px;margin:24px 0 0;line-height:1.9\"><strong>Related guides<\/strong><\/p>\n<ul style=\"margin:8px 0 0\">\n<li><a href=\"https:\/\/www.hyyat.com\/en\/knowledgebase\/how-to-enable-two-factor-authentication-2fa-for-your-client-area-account\/\">Two-factor authentication<\/a><\/li>\n<li><a href=\"https:\/\/www.hyyat.com\/en\/knowledgebase\/client-area-overview\/\">A tour of the client area<\/a><\/li>\n<li><a href=\"https:\/\/www.hyyat.com\/en\/knowledgebase\/my-products-and-services\/\">My products and services<\/a><\/li>\n<li><a href=\"https:\/\/www.hyyat.com\/en\/knowledgebase\/find-hosting-details-email-history\/\">Find your emails and hosting details<\/a><\/li>\n<\/ul>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>In short: You can add someone to manage your account with you, such as a designer or accountant, without sharing your password. From Hello \u2192 User Management, enter their email under &#8220;Invite New User&#8221;, choose &#8220;All Permissions&#8221; or &#8220;Choose Permissions&#8221;, then &#8220;Send Invite&#8221;. They accept from their email and log in with their own login. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":18673,"comment_status":"open","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"_templately_pack_id":"","_templately_imported_at":"","_templately_source":"","_templately_import_session_id":"","footnotes":""},"doc_category":[2939],"doc_tag":[],"class_list":["post-18643","docs","type-docs","status-publish","has-post-thumbnail","hentry","doc_category-account-and-security"],"year_month":"2026-10","word_count":472,"total_views":"2","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"admin","author_nicename":"admin","author_url":"https:\/\/www.hyyat.com\/en\/author\/admin\/"},"doc_category_info":[{"term_name":"Account and Security","term_url":"https:\/\/www.hyyat.com\/en\/kb\/account-and-security\/"}],"doc_tag_info":[],"knowledge_base_info":[],"knowledge_base_slug":[],"_links":{"self":[{"href":"https:\/\/www.hyyat.com\/en\/wp-json\/wp\/v2\/docs\/18643","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hyyat.com\/en\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www.hyyat.com\/en\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/www.hyyat.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hyyat.com\/en\/wp-json\/wp\/v2\/comments?post=18643"}],"version-history":[{"count":0,"href":"https:\/\/www.hyyat.com\/en\/wp-json\/wp\/v2\/docs\/18643\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.hyyat.com\/en\/wp-json\/wp\/v2\/media\/18673"}],"wp:attachment":[{"href":"https:\/\/www.hyyat.com\/en\/wp-json\/wp\/v2\/media?parent=18643"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/www.hyyat.com\/en\/wp-json\/wp\/v2\/doc_category?post=18643"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/www.hyyat.com\/en\/wp-json\/wp\/v2\/doc_tag?post=18643"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}