{"id":18553,"date":"2026-10-07T22:41:30","date_gmt":"2026-10-07T19:41:30","guid":{"rendered":"https:\/\/www.hyyat.com\/knowledgebase\/closed-support-tickets\/"},"modified":"2026-10-07T22:41:45","modified_gmt":"2026-10-07T19:41:45","password":"","slug":"closed-support-tickets","status":"publish","type":"docs","link":"https:\/\/www.hyyat.com\/en\/knowledgebase\/closed-support-tickets\/","title":{"rendered":"Why Was My Ticket Closed? Finding Your Previous Tickets"},"content":{"rendered":"<div class=\"hy-tldr\" style=\"background:#f6f7fb;border-left:4px solid #d83954;border-radius:10px;padding:14px 18px;margin:0 0 20px;line-height:1.9\"><strong>In short:<\/strong> Tickets are never deleted. If we replied and 72 hours pass without a reply from you, the ticket closes automatically and leaves the open list. Find it in Support \u2192 My Tickets by choosing the &#8220;Closed&#8221; status; you can read it or reply to reopen it.<\/div>\n<div class=\"hy-vid\" style=\"margin:0 0 22px\">\n<p><strong>Short video (18 seconds)<\/strong><\/p>\n<div style=\"width: 1280px;\" class=\"wp-video\"><video class=\"wp-video-shortcode\" id=\"video-18553-1\" width=\"1280\" height=\"720\" poster=\"https:\/\/www.hyyat.com\/zasogooh\/2026\/10\/sup-closed-en-poster.jpg\" preload=\"none\" controls=\"controls\"><source type=\"video\/mp4\" src=\"https:\/\/www.hyyat.com\/zasogooh\/2026\/10\/sup-closed-en.mp4?_=1\" \/><a href=\"https:\/\/www.hyyat.com\/zasogooh\/2026\/10\/sup-closed-en.mp4\">https:\/\/www.hyyat.com\/zasogooh\/2026\/10\/sup-closed-en.mp4<\/a><\/video><\/div><\/div>\n<h2>Why is my ticket not showing?<\/h2>\n<p>After we reply, we wait for your answer. If <strong>72 hours<\/strong> pass since the last reply without a message from you, the system closes the ticket, assuming the request is done. It stays in your account with all its messages and attachments, but moves from open to closed.<\/p>\n<h2>Where do I find closed tickets?<\/h2>\n<p>Open <strong>Support \u2192 My Tickets<\/strong>, or <a href=\"https:\/\/www.hyyatdomain.com\/supporttickets.php?language=english\" target=\"_blank\" rel=\"noopener\">open it directly<\/a>, then choose <strong>Closed<\/strong> in the status filter in the sidebar. Click any ticket to read it in full.<\/p>\n<p><img loading=\"lazy\" class=\"alignnone hy-dcimg\" src=\"https:\/\/www.hyyat.com\/zasogooh\/hyyat-kb-img\/support\/sup-closed-1-en.svg\" alt=\"Status filter in My Tickets to show closed tickets\" width=\"860\" height=\"420\" loading=\"lazy\" decoding=\"async\" \/><\/p>\n<h2>How do I reopen a closed ticket?<\/h2>\n<p>Open the closed ticket; a note says it is closed and you can reply. Write your reply and submit, and the ticket reopens and reaches the team. Replying to the ticket email reopens it too.<\/p>\n<p><img loading=\"lazy\" class=\"alignnone hy-dcimg\" src=\"https:\/\/www.hyyat.com\/zasogooh\/hyyat-kb-img\/support\/sup-closed-2-en.svg\" alt=\"Closed ticket with the reply-to-reopen note\" width=\"860\" height=\"360\" loading=\"lazy\" decoding=\"async\" \/><\/p>\n<div style=\"border:1.5px solid #e3eaf3;border-inline-start:5px solid #f7931e;border-radius:14px;padding:12px 16px;margin:16px 0;line-height:1.9\"><strong>When to open a new ticket instead?<\/strong> If the problem is new or different from the old ticket, <a href=\"https:\/\/www.hyyat.com\/en\/knowledgebase\/open-support-ticket\/\">open a new ticket<\/a>. Reopening an old ticket for a different topic makes it harder to follow.<\/div>\n<h2>Tip: keep track of your request<\/h2>\n<p>If you need time to test the fix or gather information we asked for, send a short reply saying so before 72 hours pass, and the ticket stays open. Keep an eye on your email too: every reply from us arrives there and you can answer it directly.<\/p>\n<h2>FAQ<\/h2>\n<h3>Are closed tickets deleted?<\/h3>\n<p>No. They stay in your account and you can go back to them any time.<\/p>\n<h3>My ticket closed but the problem remains.<\/h3>\n<p>Reply to the same ticket to reopen it, and say the problem is still there.<\/p>\n<h3>Where do I find a very old ticket?<\/h3>\n<p>Every ticket since your account was created is in &#8220;My Tickets&#8221;. Choose &#8220;Closed&#8221; and sort by date, or look up the ticket number from the email you received.<\/p>\n<h3>Can I close a ticket myself?<\/h3>\n<p>Yes. Once solved, click &#8220;Close Ticket&#8221; on its page; it stays saved and you can reopen it by replying.<\/p>\n<h3>Does a ticket close while it waits for you?<\/h3>\n<p>Auto-close is for tickets we answered without hearing back. If a ticket closes while still waiting for us, reply to reopen it and we reply within 24 hours at most.<\/p>\n<div class=\"hy-rel\" style=\"border:1.5px solid #e3eaf3;border-radius:14px;padding:14px 18px;margin:24px 0 0;line-height:1.9\"><strong>Related guides<\/strong><\/p>\n<ul style=\"margin:8px 0 0\">\n<li><a href=\"https:\/\/www.hyyat.com\/en\/knowledgebase\/the-importance-of-the-technical-support-center\/\">Hyyat Host support center<\/a><\/li>\n<li><a href=\"https:\/\/www.hyyat.com\/en\/knowledgebase\/when-will-the-technical-support-ticket-open\/\">When to open a support ticket<\/a><\/li>\n<li><a href=\"https:\/\/www.hyyat.com\/en\/knowledgebase\/open-support-ticket\/\">Open a new support ticket<\/a><\/li>\n<li><a href=\"https:\/\/www.hyyat.com\/en\/knowledgebase\/reply-to-support-ticket\/\">Reply to a support ticket<\/a><\/li>\n<li><a href=\"https:\/\/www.hyyat.com\/en\/knowledgebase\/explain-how-to-enter-the-client-area\/\">Log in to the client area<\/a><\/li>\n<\/ul>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>In short: Tickets are never deleted. If we replied and 72 hours pass without a reply from you, the ticket closes automatically and leaves the open list. Find it in Support \u2192 My Tickets by choosing the &#8220;Closed&#8221; status; you can read it or reply to reopen it. Short video (18 seconds) Why is my [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":18581,"comment_status":"open","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"_templately_pack_id":"","_templately_imported_at":"","_templately_source":"","_templately_import_session_id":"","footnotes":""},"doc_category":[2723],"doc_tag":[],"class_list":["post-18553","docs","type-docs","status-publish","has-post-thumbnail","hentry","doc_category-use-the-technical-support-center"],"year_month":"2026-10","word_count":452,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"admin","author_nicename":"admin","author_url":"https:\/\/www.hyyat.com\/en\/author\/admin\/"},"doc_category_info":[{"term_name":"Use the Technical Support Center","term_url":"https:\/\/www.hyyat.com\/en\/kb\/use-the-technical-support-center\/"}],"doc_tag_info":[],"knowledge_base_info":[],"knowledge_base_slug":[],"_links":{"self":[{"href":"https:\/\/www.hyyat.com\/en\/wp-json\/wp\/v2\/docs\/18553","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hyyat.com\/en\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www.hyyat.com\/en\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/www.hyyat.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hyyat.com\/en\/wp-json\/wp\/v2\/comments?post=18553"}],"version-history":[{"count":0,"href":"https:\/\/www.hyyat.com\/en\/wp-json\/wp\/v2\/docs\/18553\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.hyyat.com\/en\/wp-json\/wp\/v2\/media\/18581"}],"wp:attachment":[{"href":"https:\/\/www.hyyat.com\/en\/wp-json\/wp\/v2\/media?parent=18553"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/www.hyyat.com\/en\/wp-json\/wp\/v2\/doc_category?post=18553"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/www.hyyat.com\/en\/wp-json\/wp\/v2\/doc_tag?post=18553"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}