{"id":14165,"date":"2022-10-12T14:19:44","date_gmt":"2022-10-12T11:19:44","guid":{"rendered":"https:\/\/www.hyyat.com\/knowledgebase\/%d9%85%d8%a7%d8%b0%d8%a7-%d8%a7%d9%81%d8%b9%d9%84-%d8%b9%d9%86%d8%af-%d8%aa%d9%88%d9%82%d9%81-%d8%a7%d9%84%d9%85%d9%88%d9%82%d8%b9-%d8%a8%d8%b3%d8%a8%d8%a8-%d8%a5%d8%b3%d8%a7%d8%a1%d8%a9-%d8%a7%d9%84\/"},"modified":"2026-10-08T07:02:22","modified_gmt":"2026-10-08T04:02:22","password":"","slug":"what-do-i-do-when-the-site-is-down-due-to-abuse","status":"publish","type":"docs","link":"https:\/\/www.hyyat.com\/en\/knowledgebase\/what-do-i-do-when-the-site-is-down-due-to-abuse\/","title":{"rendered":"What to Do When Your Site Is Suspended for Abuse"},"content":{"rendered":"<div class=\"hy-tldr\" style=\"background:#f6f7fb;border-left:4px solid #d83954;border-radius:10px;padding:14px 18px;margin:0 0 20px;line-height:1.9\"><strong>In short:<\/strong> If your site is suspended for abuse (such as sending spam or infected files), you see a notice and a report with the reason when you log in. Read the report, click Unsuspend inside it to reopen the service and fix the problem, then reply to the report so we can close it. If you cannot fix it, open a ticket.<\/div>\n<div class=\"hy-vid\" style=\"margin:0 0 22px\">\n<p><strong>Short video (23 seconds)<\/strong><\/p>\n<div style=\"width: 1280px;\" class=\"wp-video\"><video class=\"wp-video-shortcode\" id=\"video-14165-1\" width=\"1280\" height=\"720\" poster=\"https:\/\/www.hyyat.com\/zasogooh\/2026\/10\/mail-abuse-en-poster.jpg\" preload=\"none\" controls=\"controls\"><source type=\"video\/mp4\" src=\"https:\/\/www.hyyat.com\/zasogooh\/2026\/10\/mail-abuse-en.mp4?_=1\" \/><a href=\"https:\/\/www.hyyat.com\/zasogooh\/2026\/10\/mail-abuse-en.mp4\">https:\/\/www.hyyat.com\/zasogooh\/2026\/10\/mail-abuse-en.mp4<\/a><\/video><\/div><\/div>\n<h2>What is an abuse report?<\/h2>\n<p>When we detect something from your account that harms the server or others, such as mass spam, infected files or an attack from your site, we suspend the service to protect you and other clients, and send an <strong>abuse report<\/strong> in the client area explaining the reason and the fix. Do not worry: this happens to many sites, usually because of a plugin or a weak password.<\/p>\n<h2>How do I know there is a report?<\/h2>\n<p>When you log in you see a notice that you have an open abuse report, and you cannot browse other pages until it is resolved. The reports list shows the category (the reason), status, date and reply.<\/p>\n<p><img loading=\"lazy\" class=\"alignnone hy-dcimg\" src=\"https:\/\/www.hyyat.com\/zasogooh\/hyyat-kb-img\/client-area\/mail-abuse-1-en.svg\" alt=\"Abuse report notice and reports list in the client area\" width=\"860\" height=\"380\" loading=\"lazy\" decoding=\"async\" \/><\/p>\n<h2>What should I do?<\/h2>\n<ol>\n<li><strong>Do not rush to support:<\/strong> open the report and read it carefully; the reason and fix are usually in it.<\/li>\n<li><strong>Reopen the service:<\/strong> click <strong>Unsuspend<\/strong> at the top of the report so you can access your site and fix it. If it does not reopen, tell us by replying to the report.<\/li>\n<li><strong>Fix the problem:<\/strong> change passwords (cPanel and email), update WordPress and plugins and remove unused ones, and delete infected files.<\/li>\n<li><strong>Reply to the report<\/strong> with what you did, so we can close it and the service is not suspended again.<\/li>\n<\/ol>\n<p><img loading=\"lazy\" class=\"alignnone hy-dcimg\" src=\"https:\/\/www.hyyat.com\/zasogooh\/hyyat-kb-img\/client-area\/mail-abuse-2-en.svg\" alt=\"Abuse report details with the Unsuspend button and reply box\" width=\"860\" height=\"420\" loading=\"lazy\" decoding=\"async\" \/><\/p>\n<p><img loading=\"lazy\" class=\"alignnone hy-dcimg\" src=\"https:\/\/www.hyyat.com\/zasogooh\/hyyat-kb-img\/client-area\/mail-abuse-3-en.svg\" alt=\"Four steps to resolve an abuse report\" width=\"860\" height=\"300\" loading=\"lazy\" decoding=\"async\" \/><\/p>\n<h2>What if I cannot fix it?<\/h2>\n<p>Do not hesitate: after the steps above, <a href=\"https:\/\/www.hyyat.com\/en\/knowledgebase\/open-support-ticket\/\">open a support ticket<\/a> in Hosting Support with the report number and what you tried. For WordPress sites, the <a href=\"https:\/\/www.hyyat.com\/en\/explanation-center\/\">WordPress guides<\/a> may help.<\/p>\n<h2>FAQ<\/h2>\n<h3>Why was my site suspended without warning?<\/h3>\n<p>Some cases harm the server and other clients right away, such as spam, so we suspend first and then send the report.<\/p>\n<h3>Are my files deleted?<\/h3>\n<p>No. Suspension deletes nothing, and everything returns once the service is reopened.<\/p>\n<h3>How do I prevent it?<\/h3>\n<p>Strong passwords, regular updates, and <a href=\"https:\/\/www.hyyat.com\/en\/knowledgebase\/how-to-enable-two-factor-authentication-2fa-for-your-client-area-account\/\">two-factor authentication<\/a> on your account.<\/p>\n<div class=\"hy-rel\" style=\"border:1.5px solid #e3eaf3;border-radius:14px;padding:14px 18px;margin:24px 0 0;line-height:1.9\"><strong>Related guides<\/strong><\/p>\n<ul style=\"margin:8px 0 0\">\n<li><a href=\"https:\/\/www.hyyat.com\/en\/knowledgebase\/access-cpanel-from-client-area\/\">Log in to cPanel<\/a><\/li>\n<li><a href=\"https:\/\/www.hyyat.com\/en\/knowledgebase\/webmail-login-change-email-password\/\">Webmail and email passwords<\/a><\/li>\n<li><a href=\"https:\/\/www.hyyat.com\/en\/knowledgebase\/my-products-and-services\/\">My products and services<\/a><\/li>\n<li><a href=\"https:\/\/www.hyyat.com\/en\/knowledgebase\/view-pay-print-invoices\/\">Invoices in the client area<\/a><\/li>\n<\/ul>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>In short: If your site is suspended for abuse (such as sending spam or infected files), you see a notice and a report with the reason when you log in. Read the report, click Unsuspend inside it to reopen the service and fix the problem, then reply to the report so we can close it. [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":18720,"comment_status":"open","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"_templately_pack_id":"","_templately_imported_at":"","_templately_source":"","_templately_import_session_id":"","footnotes":""},"doc_category":[2941],"doc_tag":[],"class_list":["post-14165","docs","type-docs","status-publish","has-post-thumbnail","hentry","doc_category-services-and-email"],"year_month":"2026-11","word_count":415,"total_views":"327","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"ahmed fathy","author_nicename":"ahmed-fathy","author_url":"https:\/\/www.hyyat.com\/en\/author\/ahmed-fathy\/"},"doc_category_info":[{"term_name":"Services and Email","term_url":"https:\/\/www.hyyat.com\/en\/kb\/services-and-email\/"}],"doc_tag_info":[],"knowledge_base_info":[],"knowledge_base_slug":[],"_links":{"self":[{"href":"https:\/\/www.hyyat.com\/en\/wp-json\/wp\/v2\/docs\/14165","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hyyat.com\/en\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www.hyyat.com\/en\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/www.hyyat.com\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hyyat.com\/en\/wp-json\/wp\/v2\/comments?post=14165"}],"version-history":[{"count":0,"href":"https:\/\/www.hyyat.com\/en\/wp-json\/wp\/v2\/docs\/14165\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.hyyat.com\/en\/wp-json\/wp\/v2\/media\/18720"}],"wp:attachment":[{"href":"https:\/\/www.hyyat.com\/en\/wp-json\/wp\/v2\/media?parent=14165"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/www.hyyat.com\/en\/wp-json\/wp\/v2\/doc_category?post=14165"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/www.hyyat.com\/en\/wp-json\/wp\/v2\/doc_tag?post=14165"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}