--- title: How to Open a New Support Ticket in the Client Area description: "**In short:** To open a ticket: client area → Support → Open New Ticket, choose the department, write a clear subject, pick the service and priority, explain the problem with a screenshot, and submit. Put passwords only in the sensitive…" url: "https://www.hyyat.com/en/knowledgebase/open-support-ticket/" updated: "2026-10-07" category: Use the Technical Support Center --- # How to Open a New Support Ticket in the Client Area **In short:** To open a ticket: client area → Support → Open New Ticket, choose the department, write a clear subject, pick the service and priority, explain the problem with a screenshot, and submit. Put passwords only in the sensitive data field. **Short video (28 seconds)** A ticket is the official way to ask for help with your Hyyat Host services. You need your [client area](https://www.hyyat.com/en/knowledgebase/explain-how-to-enter-the-client-area/) login; if you forgot the password, see password recovery. ## Steps to open a support ticket ### Step 1: Open "Open New Ticket" Log in to the client area, open **Support** in the top menu and choose **Open New Ticket**, or [open it directly here](https://www.hyyatdomain.com/submitticket.php?language=english). ![Support menu in the client area with Open New Ticket](https://www.hyyat.com/wp-content/uploads/hyyat-kb-img/support/sup-open-1-en.svg) ### Step 2: Choose the department Departments appear with an icon and description, and the **Help Center** button sits at the top if you want to search first. Pick the closest one; if unsure, see [which department to choose](https://www.hyyat.com/en/knowledgebase/when-will-the-technical-support-ticket-open/). ![Ticket department selection page](https://www.hyyat.com/wp-content/uploads/hyyat-kb-img/support/sup-open-2-en.svg) ### Step 3: Fill in the ticket and submit 1. **Subject:** a clear title naming the service and the problem. 2. **Related service and priority:** pick the affected service and the priority. 3. **Message:** explain what happens, the error text and what you did before it. As you type, the form suggests guides that may solve it right away. 4. **Attachments:** attach the error screenshot. Allowed: jpg, png, gif, pdf, docx, zip, txt and eml. 5. **Sensitive data:** if we need your site admin password, put it in this field only, never in the message. 6. Click **Submit**. ![Ticket form: subject, service, message, attachments and submit](https://www.hyyat.com/wp-content/uploads/hyyat-kb-img/support/sup-open-3-en.svg) ### Step 4: Confirmation A message shows your ticket number, and an email confirms it. Outside working hours an automatic reply confirms receipt and suggests helpful guides. We reply within 24 hours at most. ![Ticket confirmation and automatic reply](https://www.hyyat.com/wp-content/uploads/hyyat-kb-img/support/sup-open-4-en.svg) ## Example of a good ticket message > yourdomain.com shows "500 Internal Server Error" since 9 am. It started after I updated the WooCommerce plugin from the WordPress dashboard. I tried two devices and browsers with the same result. Screenshot attached. A message like this tells the team the service, the error text, when it started and the likely cause, so the fix can start right away without extra questions. ## Which priority should I choose? - **Low:** a question or a non-urgent change. - **Medium:** a problem affecting part of the website or email. - **High:** a serious problem affecting your business. If the website or email is completely down, choose "Emergencies / Outages". ## After opening the ticket Follow replies in "My Tickets" or by email, and see [replying to a support ticket](https://www.hyyat.com/en/knowledgebase/reply-to-support-ticket/). If the ticket closes later, see [why my ticket was closed](https://www.hyyat.com/en/knowledgebase/closed-support-tickets/). ## FAQ ### Can I open a ticket without an account? Yes, in Sales, Design, Billing and Abuse. The other departments require a client area login. ### What file types can I attach? jpg, png, gif, pdf, docx, zip, txt and eml. Zip large files. ### Can I add information after submitting? Yes. Open the ticket from "My Tickets" and add a reply with the new information. ### Should I write my password in the ticket? Not in the message. Use the sensitive data field only when needed. **Related guides** - [Hyyat Host support center](https://www.hyyat.com/en/knowledgebase/the-importance-of-the-technical-support-center/) - [When to open a support ticket](https://www.hyyat.com/en/knowledgebase/when-will-the-technical-support-ticket-open/) - [Reply to a support ticket](https://www.hyyat.com/en/knowledgebase/reply-to-support-ticket/) - [Why was my ticket closed?](https://www.hyyat.com/en/knowledgebase/closed-support-tickets/) - [Log in to the client area](https://www.hyyat.com/en/knowledgebase/explain-how-to-enter-the-client-area/) **Need this service from Hyyat Host?**Our team handles it for you, with support replying to tickets within 24 hours at most.[Web Hosting](https://www.hyyat.com/en/hosting/)[Saudi Hosting](https://www.hyyat.com/en/saudi-hosting/)